Jackson Acura

Haven't been pleased with the service department on several occasions. First our back camera doesn't always worked. They couldn't find the problem and asked us to bring it back while it was malfunctio several occasions. First our back camera doesn't always worked. They couldn't find the problem and asked us to bring it back while it was malfunctioning. We did and they didn't have time to look at it. Also had a simple latch issue that was simple enough they said they would have a junior mechanic look at it to same money. After waiting an hour past the scheduled service time they gave a $5 discount. I wrote about this in a prior review and the dealership replied, something to the effect, "we try hard to please our customers". It was insulting. The car was broken into via jimming the lock and the alarm never went off. I asked the dealer and they didn't know why. I followed up still didn't know why. The third time they said the alarm only goes off if the glass is broken. Very odd and I feel like they were humoring me at that point. What is the point of an alarm system if it doesn't work? More

Yvonne is a true professional and has taken great care with both of our Acura's in the recent weeks. From specific service intervals to warranty work, she is a asset to Jackson Acura, the only Acura deale with both of our Acura's in the recent weeks. From specific service intervals to warranty work, she is a asset to Jackson Acura, the only Acura dealer in Metro ATL to purchase and service your vehicle. More

And now, for someone truly extraordinary—CM. What can I say about CM that could fully capture his impact? He is undoubtedly the glue that holds it all together. His kindness, positivity, and unw What can I say about CM that could fully capture his impact? He is undoubtedly the glue that holds it all together. His kindness, positivity, and unwavering dedication to excellence have left a lasting impression on me and my husband. This is the fourth vehicle I have purchased from your dealership, and CM has been there every step of the way, ensuring every detail is flawless. He goes out of his way to make me feel valued, treating me as if I’m a first-time customer with fresh enthusiasm each visit. CM doesn’t just provide great service; he genuinely cares, and that makes all the difference. My husband and I will never take his efforts for granted. Thank you, Jackson Acura, for fostering such a stellar team. Your commitment to exceptional service and your incredible staff, like Joey and CM, have made me a loyal customer for life. With gratitude, Desmond and Sharon Mitchell More

Yvonne is the best of the best! The service department runs smoothly because of her excellent customer service skills! The service department runs smoothly because of her excellent customer service skills! More

They made sure I was comfortable and the service was relatively quick and fast. I can appreciate that relatively quick and fast. I can appreciate that More

I had an amazing. Buying experience with Reggie Hammond in Sales , and Ms. Lenore in the business office. They went above and beyond to answer the litany of questions Buying experience with Reggie Hammond in Sales , and Ms. Lenore in the business office. They went above and beyond to answer the litany of questions I had and to make sure I was comfortable through the entire process. Reggie showed me how to work the “new to me” options and he even helped pair.. my phone.By far the easiest time I’ve ever had buying a car and I will DEFINITELY go back! More

Great Service. Thank you for the good work. Have a great day. God Bless you all! Thank you for the good work. Have a great day. God Bless you all! More

My shopping and purchasing experience exceeded my expectations. All of the staff members who I dealt with were friendly, accommodating, and knowledgeable. They provided a fair trade-in on my existing expectations. All of the staff members who I dealt with were friendly, accommodating, and knowledgeable. They provided a fair trade-in on my existing vehicle and got my choice of Acura ready for me to drive home that day. And I love my new Acura RDX! More

Jackson Acura consistently provides professional excellent service and proactive care for my vehicle. Highly recommended excellent service and proactive care for my vehicle. Highly recommended More

This service department is fast and reliable service. Had me in and out quickly and safely. Had me in and out quickly and safely. More