Jackson Acura

Jackson Acura responded

Dear gnckuz, Thank you for sharing your experience with us. We sincerely apologize for the delay in responding to your feedback and for the negative impression you received during your visit to our service department. Your feedback is incredibly important, and we are genuinely sorry for any frustration or discomfort you encountered. We hold our team to high standards of professionalism and customer care, and it’s clear we fell short in this instance. Please know that this matter has been brought to the attention of our management team, and we are taking steps to address it internally. We appreciate you recognizing Rodney's effort to assist, and we deeply regret that your overall experience did not meet your expectations or our commitment to excellent service. Your loyalty as a customer over the years is something we value greatly, and it is disheartening to hear that we have lost your trust. If you are open to it, we would welcome the opportunity to discuss this matter further and make amends in any way we can. Please don’t hesitate to reach out to us directly. Thank you for bringing this to our attention and allowing us the chance to improve. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your 5-star review! We’re thrilled to hear that Mike, Maximillian, and Yvonne were able to provide you with excellent customer service while resolving your service issue. At Jackson Acura, we prioritize integrity, transparency, and a customer-first approach, ensuring that every experience is smooth, professional, and personalized. If you should need anything else, please don't hesitate to reach out. We're grateful that you took the time to share your feedback and look forward to continuing to serve you in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful feedback! We're thrilled to hear about your awesome experience working with Byron. His patience, availability, and dedication to addressing all your questions and concerns truly reflect the high standard of service we strive for at Jackson Acura. Your recommendation truly means the world to us, and we’re so pleased that you’d refer Byron and our dealership to others. If there’s anything more we can do for you, please don’t hesitate to reach out. Enjoy your new vehicle, and thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic review! We're so glad to hear that our team provided you with the knowledge and support you needed to make an informed decision. It’s great to know that the process was seamless and that everything was ready for you so quickly. We're thrilled you had such a positive experience and would consider purchasing with us again! At Jackson Acura, we prioritize transparency, respect, and outstanding service, and we're glad that came through in your experience. If you need anything in the future, feel free to reach out. We look forward to serving you again - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful review! We're delighted to hear that Nick continues to provide you with great service and assistance during your visits to our service center. Your kind words affirm our commitment to delivering exceptional customer care every time. If there’s ever anything else you need, please don’t hesitate to let us know. We truly appreciate your loyalty and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience! We’re thrilled to hear that you felt valued and well taken care of by our team. Providing exceptional service and creating a welcoming environment are at the heart of our business values, and it’s wonderful to know we succeeded in making your visit memorable. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your kind words and look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your feedback with us. We're glad to hear that you were pleased with the service during this visit, though we’re sorry to learn about your concern with the mud guards installed on your previous RDX. Your observations are important to us, as they help us improve our processes and the quality of service we provide. While we regret that this issue impacted your satisfaction, we’re always here to address such concerns and discuss options that work best for you without causing further inconvenience. If you ever have questions or need assistance in the future, please don’t hesitate to reach out. Your loyalty means a great deal to us, and we’re committed to ensuring every experience meets your expectations! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing such an incredible story about your experience with Jackson Acura! We’re honored that your wife trusted us again after her unfortunate accident, and we’re thrilled that Chege and Joey were able to provide exceptional service in helping both of you find vehicles that exceeded your expectations. Your loyalty and recommendation truly mean the world to us, and we’re proud to have earned your continued trust. It’s wonderful to hear that our team made the car-buying process so positive and enjoyable for your family. If there’s anything we can do to support you in the future, whether it’s service or any automotive needs, please don’t hesitate to reach out. Enjoy your new vehicles, and thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing such a heartfelt review of your car-buying experience! We’re delighted to hear that Chege provided you with exceptional service and made the process seamless and enjoyable. His professionalism, honesty, and dedication to ensuring our customers’ satisfaction truly reflect the values we uphold at Jackson Acura. We’re thrilled that you’re happy with your new car and the personalized attention Chege provided throughout your journey. Your kind words and recommendation mean so much to us, and we look forward to assisting you with any future automotive needs. If there’s ever anything more we can do for you, don’t hesitate to reach out. Enjoy every mile in your new car! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your 5-star review! We’re thrilled to hear you had a courteous and professional experience with us. Providing quick and efficient service, along with little touches like the complimentary car wash, is how we aim to exceed expectations. We truly appreciate your loyalty and look forward to welcoming you back for future visits. If there’s ever anything you need, don’t hesitate to reach out! Warm Regards, Jackson Acura Team