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Jackie Cooper Nissan - Service Center

Tulsa, OK

4.8
299 Reviews
Call Service Center (918) 921-6531

299 Reviews of Jackie Cooper Nissan - Service Center

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November 16, 2024

Jordan is so helpful and knowledgeable! He's amazing and I highly recommend him for your next car! More

by rachelle.sumrall81
Recommend Dealer
Yes
Employees Worked With
Jordan Pochocki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 15, 2024

To a person who is willing to go over and beyond to satisfy you needs when it comes to reliability. John, understands the safe that’s needs for you and a loved one on the road and that’s why he is your More

by Dianaabarca2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Duford
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November 15, 2024

John is amazing and professional, always has a welcoming smile, very informative kind, and eager to help. More

by Sherry Melendez.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Duford
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November 15, 2024

John is an outstanding salesperson and person in general. Wish him nothing but the best 👍 More

by professionalprotectionservice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None, John Duford
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November 14, 2024

We so enjoyed working with CJ and would recommend him highly to everyone. He was on time, helpful and always had a quick response time to our questions. Thank you CJ, we love our truck you found for us More

by Kat
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Pochocki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohamed Nihad Sansoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Blansett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 14, 2024

John has excellent customer service! He excels at what he does and you can tell he loves doing it! More

by Jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Duford
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November 13, 2024

Jordan and the Jackie Cooper team are the best! My service experience with them was fantastic. Got my truck in and out very quickly. I will definitely be back. More

by SSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 13, 2024

Jordan savage is so helpful! He has a positive attitude and is always willing to answer and questions I have. More

by Madison Savage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 13, 2024

I really appreciate the positive experience I had at Jackie Cooper Nissan. The service department is amazing. Jordan met us at the door and got us right in. Overall great experience. More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 08, 2024

I HAVE A 2023 NISSAN SENTRA WITH 45K MILES. CALLED THE DEALERSHIP TO SEE IF THE CV JOINT IS COVERED. THE RESPONSE IS BRING IT IN AND WE WILL SUBMIT IT TO NISSAN AND SEE WHAT THEY SAY "WE DO NOT More

by BRICKYARDCLASSICS
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
I DID NOT GET THE LADY'S NAME
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Oct 08, 2024 -

Jackie Cooper Nissan responded

Update: Our recording of your conversation with our BDC agent did not have the statement 'we do not know what's in the factory warranty'. We gave you the same information that 'another dealership' gave you. We just did it without promising that your specific CV joint issue would be approved as we cannot promise something based on what another third party repair shop has told you. We were speaking to your specific need and not a CV joint in general, as it is only your specific issue that is important at this time. We are glad you found a source to satisfy your expectations and wish you well! BrickYardClassics, We understand your disappointment in how warranty process works. You informed us that you already had the issue diagnosed by an unknown to us third party. Nissan warranty will only allow a diagnosis to come from a Nissan certified dealership repair facility. We would have to diagnose the vehicle on site and then submit the results to Nissan for their review. You asked if we could assure you that the repair would be covered by warranty. We are not at liberty to make that decision in the Business Development Center, nor at the service advisor desk. Only Nissan warranty agents can make that decision based on the provided information from our Diagnostics. We assure you, we know the Nissan warranty program well, which is why we do not promise coverage before inspection or based on a third party inspection. We apologize that it wasn't something you wanted to hear but we are transparent in our processes and wanted to manage your expectations from the start. As you haven't been a service customer of ours before, we especially wanted to communicate the process. Third party repair facilities are not knowledgeable about Nissan warranty. If you change your mind and would like to proceed, please reach back out and we would be more than happy to set an appointment for the inspection. Thank you and have a blessed day!

Oct 08, 2024 -

BRICKYARDCLASSICS responded

THE QUESTION I KEPT ASKING IS A CV JOINT COVERED UNDER FACTORY WARRANTY? I HAVE WORKED FOR A DEALERSHIP FOR 20+ YEARS I UNDERSTAND WHY SOME ITEMS MAY OR MAY NOT BE COVERED. I NEVER ASKED TO BE ASSUREDED THAT MY CAR WAS COVERED BUT IS A CV JOINT COVERED UNDER A FACTORY WARRANTY.BUT THE QUESTIONS WAS IS A CV JOINT A COVERED ITEM. THE PERSON I WAS SPEAKING WITH SHOULD KNOW OR KNOW WHO TO ASK. WHEN I HUNG UP FROM YOU I CALLED ANOTHER DEALERSHIP AND ASKED THE SAME QUESTION-THE DIFFERENCE BEING THEY RESPONDED BY SAYING YES THE FACTORY WARRANTY WILL COVER A CV JOINT BASED ON THE MILAGE AND VIN I PROVIDED BUT EXPLANED UNDER SOME CIRCUMSTANCES IT MAY NOT AND EXPLAINED WHY IT MAY NOT BE COVERED-SO I TOOK THE CAR TO THEM-I LIVE BY YOUR DEALERSHIP SO IT WOULD OF BEEN CONVIENT BUT JUST NEEDED A STRAIGHT ANSWER. NOT THAT WE DO NOT KNOW WHATS IN THE FACTORY WARRANTY.ALL YOUR SALES PERSON HAD TO SAY WAS YES THE WARRANTY COVERS A CV JOINT BUT WE WOULD HAVE TO LOOK AT IT TO MAKE FOR SURE THE FACTORY WARRANTY WILL PAY FOR IT.

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