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Jackie Cooper Imports - Service Center

Tulsa, OK

4.3
452 Reviews
Call Service Center (918) 615-2185

452 Reviews of Jackie Cooper Imports - Service Center

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November 28, 2022

The Jackie Cooper service department has always been a great experience and the staff is lovely. More

by austinraines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie in service!
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Nov 29, 2022 -

Jackie Cooper Imports responded

Hi austinraines, Thank you for your 5-star review. We are delighted to hear you were satisfied with your service. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

November 28, 2022

Gave me very poor service and very little help would not recommend been a customer over years More

by malik.mohammed96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mushtaq Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2022 -

Jackie Cooper Imports responded

Malik, we are sorry to see your rating of our dealership group. We'd love to learn more as we don't see where you have done business with us over the years. While we love seeing 5 stars for our sales associate Mushtaq Ahmend, we'd love to hear more about the 'poor service' you mention. I encourage you to reach out to our Service Manager, Denny Martin at 918-249-9393. Thank you!

November 27, 2022

Jackie Cooper Imports of was very easy to work with. Trading in my car is very easy to do. More

by twpollock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Ferira
Report | Print
Nov 28, 2022 -

Jackie Cooper Imports responded

Hi twpollock, Thank you for your 5-star review We are delighted to hear our team made your experience excellent. We hope to see you on your next visit. Have a great day. Sincerely, Chris Martinez, Director of Sales

November 26, 2022

This was my first time and I enjoyed the customer service and the professional experience. More

by RYANELLIS429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TW Hassan
Report | Print
Nov 28, 2022 -

Jackie Cooper Imports responded

Hi RYANELLIS429, We appreciate you taking the time to write to us. We are delighted to hear you were satisfied during your visit. Thank you for choosing Jackie Cooper Import. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

November 26, 2022

Great service and very courteous staff. They made the whole process easy. Would recommend them to others. More

by TOMMYVANNOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Kelley, Bailey Ferira
Report | Print
Nov 28, 2022 -

Jackie Cooper Imports responded

Hi TOMMYVANNOY, Thank you for your 5-star review. We are delighted to hear you were satisfied during your visit. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

November 25, 2022

Dealership replaced 2 old tires with new. 1 of the 2 was low on air. Not pleased. More

by JMORGAN26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
Report | Print
Nov 30, 2022 -

Jackie Cooper Imports responded

Hi JMORGAN26, We are sorry to hear that you weren’t satisfied with your new tire service. During this time of the year temperature changes can dramatically affect the air pressure of your tires. Mercedes-Benz tire sensors are sensitive to the pressure set internally and will alert you when pressure dips below that setting. While untimely for you as you just had the tires serviced, thankfully it is an easy fix. We would be more than happy to fill them up with air anytime you see a low-pressure light come on. No appointment is necessary, and we typically can do that right on our temperature-controlled service drive while you enjoy our delicious complimentary coffee and snacks. Sincerely, Chris Martinez, Director of Sales

November 25, 2022

Had 2 batteries replaced on my S550. $1350. Labor was $600+. I was in a bind due to traveling so I couldn’t go anywhere else. More

by dlbull427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Connie
Report | Print
Nov 30, 2022 -

Jackie Cooper Imports responded

dbull427, we appreciate that you reached out concerning your recent service visit. We apologize that the cost of the starter battery and aux battery took you by surprise. The aux battery requires the removal of your trunk panels to gain access, which adds to labor time. We apologize for not walking you through the cost and the process. We want your service experience with us to be exceptional, even if you are just passing through. We were happy to work with you today in order to change that experience for you. We hope you had a successful trip and that your Mercedes-Benz S550 is running smoothly for you. Have a blessed day!

November 25, 2022

I received top notch service. The wait was not long and as soon as I drove in I was immediately greeted. More

by LDIXON13527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith, Blayne Hetro
Report | Print
Nov 28, 2022 -

Jackie Cooper Imports responded

Hi LDIXON13527, We appreciate your 5-star review. We are delighted to hear you were satisfied with your service. We hope to see you on your next visit. Have a great day. Sincerely, Chris Martinez, Director of Sales

November 24, 2022

Always a great experience. Connie is great. Very happy. That’s all I have to say. More

by kharris14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 28, 2022 -

Jackie Cooper Imports responded

Hi kharris14, Thank you for your 5-star review. We are glad to hear Connie made your experience excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

November 24, 2022

This is and has been a leader and trend shatter for all to follow. It is always a pleasure to come here. More

by TWILL2603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team. /. Excellent
Report | Print
Nov 28, 2022 -

Jackie Cooper Imports responded

Hi TWILL2603, We appreciate your 5-star review. We are glad to hear our team made your service experience excellent. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

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