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Jackie Cooper Imports - Service Center

Tulsa, OK

4.5
452 Reviews

452 Reviews of Jackie Cooper Imports - Service Center

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December 03, 2022

Very courteous and helpful service personnel. One morning my car wouldn’t start. The service advisor promptly sent a technician to my house. He found the battery was low and he attached a booster More

by BLJANSSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nizar Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rine
Dec 05, 2022 -

Jackie Cooper Imports responded

Hi BLJANSSEN, We appreciate your 5-star review. We are delighted to hear our team was excellent during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

December 02, 2022

Excellent service-excellent personnel clean and appealing facility-customer service is top priority for dealership. More

by LWADDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff jones
Dec 02, 2022 -

Jackie Cooper Imports responded

Hi LWADDELL, We appreciate your 5-star review. We are delighted to hear our team was excellent during your experience. We hope to see you on your next visit. Have a great day. Sincerely, Chris Martinez, Director of Sales

December 02, 2022

Very professional always friendly and the lady that took care of us was the tops!! More

by CATELLA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily
Dec 05, 2022 -

Jackie Cooper Imports responded

Hi CATELLA9, Thank you for your 5-star review. We are glad to hear our team took excellent care of you during your visit. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

December 02, 2022

The service was fine but the service manager was horrible—Jacob Evans. He was rude to the point of being disrespectful, non-communicative, and told me misinformation. More

by delainebartsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Evans. Service Dept
Dec 05, 2022 -

Jackie Cooper Imports responded

Delainebartsch, We are sorry to hear about your recent experience with one of our service professionals. We’d love to learn more so that we may investigate your concern and help our service department get better at we do. We encourage you to reach out to our service manager, Denny Martin at 918-249-9393. Sincerely, Chris Martinez, Director of Sales

December 02, 2022

Usually the service department is great. This last service the technician was not knowledgeable about the problem and it took 40 days of the car being in the shop to correct. It seems the More

by steve@gmtulsa.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Technician - don’t know name
Dec 05, 2022 -

Jackie Cooper Imports responded

steve@gmtulsa.com, we are sorry to hear about your recent experience with our service department. As we were not able to duplicate the issue you were having, Porsche recommended a software update for your vehicle. That update initiated a communication error with your control unit and we thought it was best to replace it. We did communicate that the part was on backorder and immediately installed it upon its arrival. We apologize for the delay due to the part availability. We are glad however that your vehicle is functioning as it should now! We thank you for your patience and we hope to see you for your regular maintenance in the future!

December 02, 2022

Jackie Cooper Porsche always takes amazing care of me when I need service! They’re honest and up front about what my vehicle needs. Cliff and Sarah are both great to work with! More

by MATT.MASTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff, Sarah
Dec 05, 2022 -

Jackie Cooper Imports responded

Hi MATT.MASTERS, We appreciate your 5-star review. We are glad to hear Cliff and Sarah were excellent during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

December 02, 2022

The service was good. The technicians were informative and respectful. I don’t have any negative comments whatsoever. More

by jesseharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Dec 05, 2022 -

Jackie Cooper Imports responded

Hi jesseharris, We appreciate your 5-star review. We are delighted to hear you were satisfied with your service. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

December 02, 2022

I have had Mercedes vehicle for over 12 yrs and have used Jackie Cooper in Tulsa Service for all 12 years and have never had any problems and have always been well satisfied They are courteous, respectful More

by SANDYDEASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept Connie Harrell
Dec 05, 2022 -

Jackie Cooper Imports responded

Hi SANDYDEASON, Thank you for your 5-star review. We are delighted to hear our team was excellent during your visit. We hope to see you on your next visit. Have a great day. Sincerely, Chris Martinez, Director of Sales

December 02, 2022

The staff is always so friendly, personable, and courteous! I drive from Iowa to have my Porsche serviced because I don’t trust any other dealership. More

by okietransplants
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Jones
Dec 05, 2022 -

Jackie Cooper Imports responded

Hi okietransplants, We appreciate your 5-star review. We are glad to hear you were satisfied during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

December 02, 2022

Lana took great care of me and the service was prompt and excellent. Thank you! More

by LAPRITCHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lana
Dec 05, 2022 -

Jackie Cooper Imports responded

Hi LAPRITCHARD, Thank you for your 5-star review. We are delighted to hear Lana made your experience with us excellent. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

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