Jackie Cooper Imports - Service Center

Excellent customer service! The customer service is excellent. I’ve been a customer for years & usually deal with John, who is always friendly & very efficient. I certainly would The customer service is excellent. I’ve been a customer for years & usually deal with John, who is always friendly & very efficient. I certainly would recommend to family & friends. More

Scheduled maintenance Cliff met me as I pulled in. He explained what maintenance was required and in particular the importance of the valve clearance check. Then arranged a Cliff met me as I pulled in. He explained what maintenance was required and in particular the importance of the valve clearance check. Then arranged a shuttle with JP. I returned a couple hours latter and cliff let me know how things were going. Later he informed me of the valves being out of adjustment and parts would have to be ordered. He got me home and kept me informed of part status. When complete he arranged my return shuttle with Steve. The price was even less than the estimate. I'm back on the road with confidence of a serviceable car. More

Great service I was able to get my vehicle in quickly for service to be provided ana a loaner on the spot. Everything was done quickly and appropriately. I was exce I was able to get my vehicle in quickly for service to be provided ana a loaner on the spot. Everything was done quickly and appropriately. I was exceptionally satisfied with my experience More

The Best Service Writers and of course the BEST PORSCHE Mech Blake,Matt and Paul......you couldn't find any more competent, professional and knowledgeable mechanics than these guys!!! Happy face emogie,happy fac Blake,Matt and Paul......you couldn't find any more competent, professional and knowledgeable mechanics than these guys!!! Happy face emogie,happy face emogie,happy face emogie. More

GLK Service I had new tires put on my GLK, the dealer did not inform me they could not align the wheels until after the tires were installed, I called Jackie Coop I had new tires put on my GLK, the dealer did not inform me they could not align the wheels until after the tires were installed, I called Jackie Cooper Imports, I informed them my Mother has terminal cancer and needed to return to her home asap, they got my car in and back to me within 2 hours. I am/was very appreciative of the service I received More

Make sure you are clear with what you want Originally had a bad service experience but they called me and we fixed the issue. They were able to solve the problem we had, but it definitely took Originally had a bad service experience but they called me and we fixed the issue. They were able to solve the problem we had, but it definitely took a few headaches to get it solved. The manager was the one who took care of it. More

Great Customer Service I purchased a 2013 JX35 from Kendall Taylor in Jan. of this year. It was truly an enjoyable experience and I haven't spoken to him since the first co I purchased a 2013 JX35 from Kendall Taylor in Jan. of this year. It was truly an enjoyable experience and I haven't spoken to him since the first couple weeks after getting the car. Last week my car started making a loud noise as the tires revolved so I called the service department. Although they were really helpful and made an appt. for me, a loaner was available until a week from the date I called. Because I didn't feel safe in the car, I emailed Kendall and asked if there was any way he could help me. I teach and therefore have a short window of time that I can take phone calls...I had told Kendall what time my planning period was and asked him to call me. He called ten minutes after my planning had started and told me he was able to get me a car. He told me to bring the car to the dealership after school and he would get me the loaner. When I pulled into the service garage a few hours later, Kendall was there waiting for me. Truly, Kendall sets the bar for customer service. I highly recommend Kendall at Jackie Cooper Imports and the service team as well! More