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452 Reviews of Jackie Cooper Imports - Service Center
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April 14, 2018
Always a great experience! I’ve used Jackie Cooper and their service department for a very long time. They always find a way to wow me! Cliff worked me into a very packed sch I’ve used Jackie Cooper and their service department for a very long time. They always find a way to wow me! Cliff worked me into a very packed schedule because I felt my tires weren’t safe for driving. On Friday when my car was ready he called me and said that there was a storm coming in and didn’t want me to get stuck in my beautiful and clean 911 during a hail storm. He told me that if I could get there early he would have a driver drive my second car home for me (since he knew I was as in another car). That is service!!! He thought about the well being of my car before I did! More
by H. Mathias
Verified CustomerEmployees Worked With
Cliff in Porsche service
April 14, 2018
Excellent relationship! Great experience from the scheduling to the speed of getting the loaner, and getting the work done. Never had an issue, and I'm picky! Great experience from the scheduling to the speed of getting the loaner, and getting the work done. Never had an issue, and I'm picky! More
by coreyratz
Employees Worked With
Terry Fry
April 14, 2018
Outstanding Total time in the dealership was 5 minuets, dropping off and picking up the car. Sarah was most helpful, courteous and quick. Tire replacement was p Total time in the dealership was 5 minuets, dropping off and picking up the car. Sarah was most helpful, courteous and quick. Tire replacement was performed in a first class manner. More
by BERTPETERSON
Employees Worked With
Sarah Keeton
April 14, 2018
Scheduled maintenance Vehicle was taken in for regularly scheduled maintenance. Scheduling appointment was quick and a loaner vehicle was supplied. The service was accompli Vehicle was taken in for regularly scheduled maintenance. Scheduling appointment was quick and a loaner vehicle was supplied. The service was accomplished in a reasonable time. The staff was friendly and helpful. I will plan to return and would recommend this dealership. More
by Mgwartney
April 13, 2018
Service review Michael President in service is always super helpful, professional and amazing to work with. He gets me in and out quickly and makes for an easy exper Michael President in service is always super helpful, professional and amazing to work with. He gets me in and out quickly and makes for an easy experience. More
by Genjoy77
Employees Worked With
Michael President
April 13, 2018
Could of been better My wife drives the car we had serviced, we live close to dealer, and wife did not have a busy day so to be helpful to dealer we did not use a loner ca My wife drives the car we had serviced, we live close to dealer, and wife did not have a busy day so to be helpful to dealer we did not use a loner car. Dropped the car off little after 8AM for service A. As of 4:45PM had not got a call saying car was ready, so I called and left a voice mail. Five minutes later service man calls says it is ready. Feeling dealer did not mind taking their time on the service and did not respect our kindness or our time. More
by RUSTY12
Employees Worked With
Mike Kayser
April 13, 2018
AMG needs TLC Check in was efficient and thorough. Michael went over the reasons for the visit and made sure there were no additional concerns. He gave us an estima Check in was efficient and thorough. Michael went over the reasons for the visit and made sure there were no additional concerns. He gave us an estimate of the time for repair and kept us updated when parts had to be ordered. The loaner car was ready and all went well. More
by TLCOWAN
Employees Worked With
Michael President
April 13, 2018
Outstanding Customer Service I recently had a need to come to Jackie Cooper Imports for a tire issue. The young lady, Sarah Keeton went out of her way to accommodate my needs. Wou I recently had a need to come to Jackie Cooper Imports for a tire issue. The young lady, Sarah Keeton went out of her way to accommodate my needs. Would I recommend to an acquaintance “of course”. More
by Bugs
Employees Worked With
Sarah Keeton
April 13, 2018
Great Service Advisor! Have been very pleased with the service experience at Jackie Cooper on our 2018 QX60! Frank Ferlazzo has been great to work with. Very friendly, exp Have been very pleased with the service experience at Jackie Cooper on our 2018 QX60! Frank Ferlazzo has been great to work with. Very friendly, explains everything so you understand, always responds to emails and very courteous! When you buy a car you are buying the service department. Jackie Cooper Infiniti Service is great! Their new location is beautiful. But wish they had given Service Advisors more room. Liked sitting to prepare paperwork and sign! They missed the mark in the Service area but advisors are great! More
by Dkjlf
Employees Worked With
Frank Ferlazzo (don’t think you have correct employees listed. This was Jackie Cooper Infiniti)
April 13, 2018
Great service Exceptional at making unexpected car service less of an inconvenience. Was able to provide a loaner late on a Friday afternoon. Mad the entire process Exceptional at making unexpected car service less of an inconvenience. Was able to provide a loaner late on a Friday afternoon. Mad the entire process convenient for me. More
by JMTHORP
Employees Worked With
Connie Harrill
