Jackie Cooper Imports - Service Center

The staff and atmosphere are top-notch. Mike Kayser is always responsive, helpful, courteous and knowledgeable, and always goes the extra mile. All staff I’ve encountered are professional an Mike Kayser is always responsive, helpful, courteous and knowledgeable, and always goes the extra mile. All staff I’ve encountered are professional and courteous. The service has been excellent. More

Mercedes GLS service B I took my Mercedes GLS in to the service station for service B. Staff greeted me promptly. I was offered a beverage and taken back to a desk to go ove I took my Mercedes GLS in to the service station for service B. Staff greeted me promptly. I was offered a beverage and taken back to a desk to go over the service and paperwork. I was then provided a loaner car. The entire process took maybe 10 minutes and I was on my way. The service specialist updated me throughout the day on the status of the vehicle and was always very helpful and friendly. I was very pleased with the service and look forward to my next visit. More

Car was ready on time and communications was great I brought my car to be looked at because the convertible top broke while I was putting it down on a Friday afternoon. I drove up to the dealership and I brought my car to be looked at because the convertible top broke while I was putting it down on a Friday afternoon. I drove up to the dealership and they looked at the car and gave me an estimate on the spot and kept the car over the weekend. The part was ordered and I was back in my car by Monday afternnon. Very quick turnaround. More

Great service John Taylor does a great job! Except for not stocking repair parts and parts being received later than expected from shipping, most everything else John Taylor does a great job! Except for not stocking repair parts and parts being received later than expected from shipping, most everything else is acceptable. More

Great Service.. above and beond Service rep Michael President... down to earth... very tentative to my needs and wants... a real people person. If an employee sees someone standing a Service rep Michael President... down to earth... very tentative to my needs and wants... a real people person. If an employee sees someone standing around they always offer assistance... the people working at this dealership make it happen...They really go out of their way... could not ask for better service... More

Michael President is the reason I bring my car to Jackie Coo Jackie Cooper's level of service can't be matched. Michael President always keeps me informed on where my vehicle is in the service process and retur Jackie Cooper's level of service can't be matched. Michael President always keeps me informed on where my vehicle is in the service process and returns it to me wash and vacuumed at no additional charge. Service pricing is always lower than the competition and I have never had to return because the repair wasn't done right the first visit. Michael is honest and a pleasure to work with. I will bring every Mercedes to Jackie Cooper in the future. This dealership is truly exceptional. More

New Purchase Excellent all around customer service and product. Purchased a new vehicle which had an issue with a sensor. Both sales and service staff exceeded e Excellent all around customer service and product. Purchased a new vehicle which had an issue with a sensor. Both sales and service staff exceeded expectations. More

Great customer service They really know the meaning of customer service. I have never taken my car anywhere else (and never will). They pay great attention to detail and fix They really know the meaning of customer service. I have never taken my car anywhere else (and never will). They pay great attention to detail and fixed a couple of small problems I had. They dropped me off at my gym and picked me up when the car was done. All of the staff are friendly and the facility is clean and relaxing. More

All went smooth and easy while I had a good time in Tulsa. I dropped the car off and was given a loaner car and lots of Adobe about fun things to do and see in Tulsa. My wife and I ran around town and visited I dropped the car off and was given a loaner car and lots of Adobe about fun things to do and see in Tulsa. My wife and I ran around town and visited a few restaurants and bars and spent the night in a hotel. Car was ready mid next day and off we went. Will be back for next service when time. More

Perfect!!! Excellent interaction with everyone An especial commendation for my contact service specialist.,John Taylor.I will strongly recommend this dealership Excellent interaction with everyone An especial commendation for my contact service specialist.,John Taylor.I will strongly recommend this dealership to anyone interested in purchasing a new or certified used vehicle More