Jackie Cooper Imports - Service Center

They Take Care of Me and My Car with Integrity Historically while I have owned my 2008 GL450 the service department personnel have done an outstanding job of taking care of me and my vehicle. There Historically while I have owned my 2008 GL450 the service department personnel have done an outstanding job of taking care of me and my vehicle. There have been one or two exceptions during my ten-year history with Jackie Cooper's MB service department, but overall I would rate them excellent in service and support. I've notice that few of the original service representatives are still there. I see many new faces in the MB service department and at times their knowledge is slightly lacking. I suppose this could be chalked up to being new to Jackie Cooper and its high standards. This last time I requested service on my vehicle, Mike Kayser took my car in. He fulfilled my original request for service and via text message notified me of some other items that needed attention. This was new to me -- I've never received a text with items that needed to be serviced, I always have received phone calls. But that's OK! When I asked Mike about it, he explained fully and was most helpful. I picked up my vehicle on a Saturday and John Taylor checked it out to me. John Taylor is one of the original service reps and I cannot say enough about how respectful, helpful, and willing to listen John has always been. He gives super great attention to me ALWAYS!! I love JC's service reps in general and look forward to many more years of working with them! More

Excellent and timely service My service manager was Michael President. He made sure that all the requests that I had were addressed in a timely and complete manner. Satisfied cust My service manager was Michael President. He made sure that all the requests that I had were addressed in a timely and complete manner. Satisfied customer More

always a great experience I am not a queen, but I am always treated as a queen when I go into Jackie Cooper. John and Danny both greet me with joy and warmth and they always ta I am not a queen, but I am always treated as a queen when I go into Jackie Cooper. John and Danny both greet me with joy and warmth and they always take the time to explain things to me and work with me and trying to get whatever problem there is with the car accomplished. I always have the best experiences and love to go in the service department. Thank you for being who you are!! I am not a queen, but I am always treated as a queen when I go into Jackie Cooper. John and Danny both greet me with joy and warmth and they always take the time to explain things to me and work with me and trying to get whatever problem there is with the car accomplished. I always have the best experiences and love to go in the service department. Thank you for being who you are More

Car maintenance Only comments is three year navigation update being honored first time. In the final review this service was accomplished, only wish is there should n Only comments is three year navigation update being honored first time. In the final review this service was accomplished, only wish is there should not have been any discussion about it being included as it was part of the agreement when purchasing. More

Easy to deal with John is the best service tech. He is thorough and understands the value of time and money. Would recommend him to all seeking the best John is the best service tech. He is thorough and understands the value of time and money. Would recommend him to all seeking the best More

Safety First I can always count on Jackie Cooper Imports to provide quality service on my vehicle, always keeping in mind the safety of me and my family. My most I can always count on Jackie Cooper Imports to provide quality service on my vehicle, always keeping in mind the safety of me and my family. My most recent visit was no exception. I recently had my brakes replaced, but experienced a weird noise shortly afterwards. I called my service advisor and described my issue and without hesitation, she had an appointment scheduled to recheck everything! The service was fast and thorough and I couldn't have been more pleased. I truly believe my safety is always at the forefront of everything they do and I wouldn't trust my service to anyone else! More

Quiet ride restored Thank you for spending the time needed to find the source of the rattling in my car. I am very happy with the service I received. Thank you for spending the time needed to find the source of the rattling in my car. I am very happy with the service I received. More

Jackie Cooper delivers great service My wife and I have bought 5 cars at Jackie Cooper mostly because of the great after purchase service of the car. We will continue to do business with My wife and I have bought 5 cars at Jackie Cooper mostly because of the great after purchase service of the car. We will continue to do business with Jackie Cooper More

Service visit Service was excellent. I did have to bring the car back due to low coolant. Taps much has fresh much has has franc f.c Service was excellent. I did have to bring the car back due to low coolant. Taps much has fresh much has has franc f.c More

Brake assist issue New GLC43 had light come on at 8k miles. Connie, Bryan and Freddie made it happen Loaner car was issued which is huge with my lifestyle Car re New GLC43 had light come on at 8k miles. Connie, Bryan and Freddie made it happen Loaner car was issued which is huge with my lifestyle Car returned fixed and cleaned. Thx More