Jackie Cooper Imports - Service Center

Service personnel don’t seem to care When I arrived service advisors were sitting in their offices. They let me stand outside my vehicle for 5 minutes before some came by and asked if I h When I arrived service advisors were sitting in their offices. They let me stand outside my vehicle for 5 minutes before some came by and asked if I had been helped. Service took 2 hours even though it was supposed to take 1 hour. Then they tried to charge me even though it is was prepaid went I purchased the vehicle. If I buy another Mercedes, it will be from a different dealer More

Great job Our entire experience with Jackie Cooper has been the best dealer experience we have ever had. When the time comes we will definitely be back. Our entire experience with Jackie Cooper has been the best dealer experience we have ever had. When the time comes we will definitely be back. More

Oil change and topping off fluids Very good love my service girl. Always nice and service is completed promptly. Only complaint would be it can take a long time to actually schedule an Very good love my service girl. Always nice and service is completed promptly. Only complaint would be it can take a long time to actually schedule an appointment like a week to two weeks out. Very frustrating. When that happens I have to go to a different place to get an oil change. I drive too much to wait that long. More

Mike was awesome! Very friendly and helpful!!! Great customer service with Mike!! Clean waiting area and bathrooms are spotless! Everyone I came in contact with treated me like they really Great customer service with Mike!! Clean waiting area and bathrooms are spotless! Everyone I came in contact with treated me like they really valued me being there. Highly recommended!! More

Wrongs righted My issued involved unacceptable wait times and unresponsive employees in the service department. My 2011 Panamera had a service engine light illumin My issued involved unacceptable wait times and unresponsive employees in the service department. My 2011 Panamera had a service engine light illuminated that called for immediate service. I called on 5/7 only to be told they could not get the vehicle in for service until 5/24. (my wife's Cayenne was also past due for an oil change, I was told 5/23 was the earliest they could get it in and provide a loaner vehicle. They were able to change the oil and replace the front brakes on 5/17 but without the use of the loaner vehicle.). I left multiple messages with the service advisor wanting to know when or if they could get the Panamera in(without a loaner car) but received zero replies.. I finally had to leave town on 5/21. My wife assumed the Panamera had been repaired drove the vehicle to Tulsa Hills where it went into limp mode. We had to have it towed to the dealership. Communication was finally received from Cooper via text mail informing me I now had a bill for $1100.00. I let my concerns be known to my salesman. Apparently he passed them on to the correct person. Cooper service department not only fixed the issue of the engine light but replaced an inoperative horn and did it at a substantial discount. Everyone makes mistakes, the way respond to our mistakes is what defines us as individuals and companies. Coopers service department willingness to address the issue in a tangible manner shows they truly care about keeping and growing existing relationships. In addition to the discount I was also provided the cell numbers of the service advisors. I would have no issues recommending their service department at this time. More

MB repair Great service! John is an excellent communicator! Having a loaner makes a huge difference. Quick turn around. would highly recommend MB Jackie Cooper Great service! John is an excellent communicator! Having a loaner makes a huge difference. Quick turn around. would highly recommend MB Jackie Cooper of Tulsa. More

Excellent Service John Taylor and the team at Jackie Cooper made great efforts to get my car in for tire replacements, and they finished faster than expected. I arrived John Taylor and the team at Jackie Cooper made great efforts to get my car in for tire replacements, and they finished faster than expected. I arrived at the dealership near closing time, and they still worked diligently to make sure all of my needs were met. More

Annual check review Such a relaxed atmosphere. Was made to feel that I could ask any question and not to mention needing help at figuring out how to operate different thi Such a relaxed atmosphere. Was made to feel that I could ask any question and not to mention needing help at figuring out how to operate different things, (I've certainly taken advantage of that). Bryan was great. No complaints at all about anything. More

Denny is the best Denny understands what it takes to take care of customers. He recognizes when simple things that should be warrantied are suddenly not warrantied, he Denny understands what it takes to take care of customers. He recognizes when simple things that should be warrantied are suddenly not warrantied, he makes it work for the customer. More

Simple maintenance done right! Great company to do business with- always courteous, professional and helpful. Great service across all brands, and I 've used them all over the last Great company to do business with- always courteous, professional and helpful. Great service across all brands, and I 've used them all over the last 20 years. Also a grate place to buy cars More