Jackie Cooper INFINITI - Service Center

The service team was ready for me when I arrived & I had no trouble checking in. The waiting area was very clean and welcoming. Everything went as planned and I was out of there in an hour as promised. no trouble checking in. The waiting area was very clean and welcoming. Everything went as planned and I was out of there in an hour as promised. More

After five unsuccessful attempts at communicating with the service manager (3 phone messages and one email) and one of the service advisors (no reply to my email) about email notifications received from J the service manager (3 phone messages and one email) and one of the service advisors (no reply to my email) about email notifications received from Jackie Cooper Infiniti, saying I needed a new battery for my QX60, I had a very successful service visit with Erin Love, who assisted me, communicated with me, and did what was necessary for my vehicle. This was more like the Jackie Cooper Infiniti service I had become accustomed to, rather than the one of the last few weeks. I will consider returning, and, If I do, will definitely deal with Erin. I hope you will remedy the situation that occurred with me on my December 29th visit, which was comped because the service was so NOT the quality I have come to expect. Also, the unanswered emails and telephone calls are, in my opinion, inexcusable. However, many thanks to Erin, who tried to make it all right again! More

Jared was great to work with. Took time to explain the issues and helped my wife understand the dashboard lights she was concern with. Took time to explain the issues and helped my wife understand the dashboard lights she was concern with. More

Sales interaction was relaxed and honest. Finalizing paperwork took a while due employees out sick. Finalizing paperwork took a while due employees out sick. More

Very pleased with the handling of fixing our family car so we can drive with pease of mind. I would recommend buying from a car from them. Thank you again so we can drive with pease of mind. I would recommend buying from a car from them. Thank you again More

she kindly took care of us in a timely manner much appreciated the service specially, on a cold day appreciated the service specially, on a cold day More

All of the staff and technicians do a very good job. They are very knowledgeable. They are very knowledgeable. More

Erin is friendly and takes care of us once the car is in, but communication is definitely slower. The consistent issues we have had with this QX60 along with incomplete and slow repairs which is very frustra but communication is definitely slower. The consistent issues we have had with this QX60 along with incomplete and slow repairs which is very frustrating. This last repair - to simply afix the bumper properly took 9 days and this was a scheduled appointment. That is way too long and we got the car back dirty which was disappointing. Yes it was cold that day but the team knew it was going to be cold in advance and could have cleaned the car up prior to the cold front coming through. This is our 3rd Infiniti through Jackie Cooper, not sure we will do another. More

My experience has been top-notch since the day I purchased my car. The service department is outstanding. The two service techs that have taken care of my vehicle have been very professional, consid purchased my car. The service department is outstanding. The two service techs that have taken care of my vehicle have been very professional, considerate and efficient. Jared and Ryan! Jared has taken care of my vehicle twice and was consistently professional. He showed me compassion when I had a horrible experience with my tow service and was in tears. That wasn’t his job, but he did it. I will never forget his act of kindness. Jackie Cooper is A1 among dealerships. More

Got me in and out quickly. Very efficient. Usually the waiting part is the hardest but in this case it was very fast. Very efficient. Usually the waiting part is the hardest but in this case it was very fast. More