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Jackie Cooper INFINITI - Service Center

Tulsa, OK

4.8
191 Reviews

191 Reviews of Jackie Cooper INFINITI - Service Center

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February 02, 2024

professional courteous staff with Thomas greeting me as soon as I drove into the bay! More

by KNOXELECTRIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative Thomas
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Feb 02, 2024 -

Jackie Cooper INFINITI responded

Hi KNOXELECTRIC, We appreciate your 5-star review. We are delighted to hear Thomas was excellent during your vehicle's service. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

February 02, 2024

Was never contacted about service request for this weekend. I contacted dealership twice and no response. More

by DXWILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
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Feb 02, 2024 -

Jackie Cooper INFINITI responded

DXWILSON, we are sorry to hear that you are having issues contacting our dealership. Unfortunately, we do not see a record of your contact with us. We'd like to learn more so that we can find out what means of contact you are using, whether online or via phone, so that we can diagnose where the break in communication is coming from. If you could reach out to our Business Development Manager Abby Roesslein at 918-249-9393. she can assist you in your service request as well as take the information needed to solve this communication problem. You also may respond privately to this review with your phone number and we will reach out to you at the time best for you. Thank you for your patience and we look forward to working with you to get this figured out!

February 02, 2024

Very professional and responsible. Took ownership of things that needed to be fixed. Provided a loaner vehicle so that I was not inconvenienced More

by kenk5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas in the service department
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Feb 02, 2024 -

Jackie Cooper INFINITI responded

Hi kenk5, We appreciate your 5-star review. We are delighted to hear you had an excellent experience with us. We are looking forward to seeing you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

February 01, 2024

Very informative on everything that was needed on my auto . Quick detailed work on my auto More

by JANACE88
Recommend Dealer
Yes
Employees Worked With
Did not talk with any of these people
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Feb 02, 2024 -

Jackie Cooper INFINITI responded

Hi JANACE88, Thank you for your kind review. We are glad to hear you were satisfied with your service visit. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

February 01, 2024

Very nice, courteous and professional. Couldn’t ask for more. Waiting area was clean and comfortable. More

by KIRK3020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 01, 2024 -

Jackie Cooper INFINITI responded

Hi KIRK3020, We appreciate your 5-star review. We are glad to hear you were satisfied with your buying experience. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

January 31, 2024

Good experience. I would recommend that you look at past service performed and not the year of the car when you recommend services. More

by JUDYMORENCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Feb 01, 2024 -

Jackie Cooper INFINITI responded

Hi JUDYMORENCY, Thank you for your kind review. We are glad to hear our team was excellent throughout your service visit. We are looking forward to seeing you soon. Take care. Sincerely, Alex Kach, General Sales Manager

Feb 02, 2024 -

Jackie Cooper INFINITI responded

Good evening, Judy! Thank you for your 4-star review! We did want to clear up the misconception over the recommended services you mention. All of your vehicle's service history is with us. We do look at all past service that was performed. We still do recommend any regular maintenance that is recommended by the manufacturer for your vehicle based on the age and mileage of the vehicle. We are a certified Infiniti service center and this is a common practice for all Infiniti dealerships. The best way to prevent major repairs in the future is to keep up with manufacturer-recommended services as the vehicle ages. We apologize for any confusion on this service process. If you have any further questions, please do reach out to your Certified INFINITI Service Advisor. We look forward to helping you keep your vehicle on the road for years to come!

January 31, 2024

Service and attention was great. All service attendants were very helpful. I will be back. More

by jkdesmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Jackie Cooper INFINITI responded

Hi jkdesmond, Thank you for your 5-star review. We are delighted to hear our team took great care during your service visit. We are looking forward to seeing you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 30, 2024

Excellent customer service and exceptional customer experience! Erin did great providing me a video, pics and full report. She made the service experience very easy and comfortable, More

by RICK.GIBSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Love
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Jan 31, 2024 -

Jackie Cooper INFINITI responded

Hi RICK.GIBSON, We appreciate your 5-star review. We are glad to hear Erin provided you with an excellent service. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 29, 2024

Always a GREAT experience! Thank you for taking such good care of our vehicle and us. Thank you More

by JHIM4X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Area
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Jan 30, 2024 -

Jackie Cooper INFINITI responded

Hi JHIM4X, We appreciate your 5-star review. We are delighted to hear our service team was excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

January 29, 2024

We are loyal and consistent patrons over the last 15-20 years and hope to continue. More

by ARCH70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Jackie Cooper INFINITI responded

Hi ARCH70, Thank you for your 5-star review. We are delighted to hear our service team was excellent during your service visit. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

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