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Jackie Cooper INFINITI - Service Center

Tulsa, OK

4.8
191 Reviews

191 Reviews of Jackie Cooper INFINITI - Service Center

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February 04, 2024

Always nice and pleasant environment and staff. The facility is a true representation of what a luxury service department should be More

by treybeau54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 05, 2024 -

Jackie Cooper INFINITI responded

Hi treybeau54, We appreciate your 5-star review. We are delighted to hear you were satisfied with your service visit. We hope to see you soon. have a great day. Sincerely, Alex Kach, General Sales Manager

February 04, 2024

I dropped my car off for an oil change at 2 pm. I was waiting for a call that it was ready for pick up, which I never received. When my car was dropped off, there was no mention of it needing to s More

by NOVOZINSKYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin
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Feb 05, 2024 -

Jackie Cooper INFINITI responded

Novozinskyc, we are sorry to hear of your disappointment in your recent service visit at our Infiniti dealership. The regular maintenance on your Lexus did not require an overnight stay. When the vehicle was dropped off for the initial oil change and inspection it was 2pm. As the service drive was full and we were short-staffed that afternoon, two advisors worked alternately to get your vehicle processed and into the shop. The inspection revealed a few items that could use attention. You approved the replacement of an engine filter. As we are not a Lexus dealership, we needed to get that part from their parts department. Once the the engine filter came in and was installed, it was 6pm. We apologize that communication did not happen quicker. Both service advisors who worked with your vehicle want you to know they are sorry for the delay. We thank you for your patience. While we do all we can to get work in and out to the convenience of the customer, there are days when staffing makes that a challenge. We are always looking to get better at what we do and we will take your experience to heart. Thank you for choosing Jackie Cooper Infiniti...we appreciate you and your business.

February 04, 2024

GREAT PLACE TO DO BUSINESS ALWAYS COURTEOUS AND FRIENDLY. SERVICE MANAGER ALWAYS KEEPS YOU INFORMED. GOT THERE AN HOUR EARLY, GOT US RIGHT IN. ALWAYS A 10!!!! More

by DGOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Jackie Cooper INFINITI responded

Hi DGOLL, We appreciate your 5-star review. We are delighted to hear you had an excellent experience with us. We are looking forward to seeing you soon. Take care. Sincerely, Alex Kach, General Sales Manager

February 04, 2024

They doing very good service i love when they remind me inspection and treating me good More

by MCCONNELL5996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen Bebout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margus Niiholm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hogeman, Charles Blansett, Jill Jackson, Kevin James
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Feb 05, 2024 -

Jackie Cooper INFINITI responded

Hi MCCONNELL5996, Thank you for your 5-star review. We are delighted to hear our team was excellent during your visit. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

February 03, 2024

Purchased two cars here. Been going here since 2008. Professional, courteous and overall helpful. I recommend to others. More

by WLEGLER46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Jackson
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Feb 05, 2024 -

Jackie Cooper INFINITI responded

Hi WLEGLER46, We appreciate your 5-star review. We are delighted to hear you were satisfied with your experience. We are looking forward to seeing you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

February 03, 2024

Thankful for them getting me back to running so quick. Staff was so great also! More

by THARDY1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hogeman
Report | Print
Feb 05, 2024 -

Jackie Cooper INFINITI responded

Hi THARDY1227, Thank you for your 5-star review. We are delighted to hear our team was excellent throughout your visit. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

February 03, 2024

I always get great service at Jackie Cooper Infiniti. Ryan was great about explaining what the process would be for the service items I had to get fixed. More

by J. Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan in Service
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Feb 05, 2024 -

Jackie Cooper INFINITI responded

Hi J.Moore, Thank you for your kind review and 5-star rating. We are delighted to hear Ryan was excellent with your service visit. We are looking forward to seeing you soon. Take care. Sincerely, Alex Kach, General Sales Manager

February 02, 2024

Friendly, very helpful, kept me informed while waiting, clean, provided me a loaner car, easy to schedule. More

by RMTDOCMOM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
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Feb 02, 2024 -

Jackie Cooper INFINITI responded

Hi RMTDOCMOM, Thank you for your 5-star review. We are delighted to hear you were satisfied with your experience. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

February 02, 2024

Excellent service! Jarred is professional and very helpful with all my questions on my new car!! More

by LYNNMCDONALD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred in service
Report | Print
Feb 05, 2024 -

Jackie Cooper INFINITI responded

Hi LYNNMCDONALD1, Thank you for your 5-star review. We are glad to hear Jarred provided you with excellent service. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

February 02, 2024

Always great customer service and clear communication. My advisor communicated all concerns with clear response. More

by ANAKHARYNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin James
Report | Print
Feb 05, 2024 -

Jackie Cooper INFINITI responded

Hi ANAKHARYNA, We appreciate your 5-star review. We are delighted to hear our team made your experience great with us. We are looking forward to seeing you soon. Take care. Sincerely, Alex Kach, General Sales Manager

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