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Jackie Cooper INFINITI - Service Center

Tulsa, OK

4.8
191 Reviews

191 Reviews of Jackie Cooper INFINITI - Service Center

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November 29, 2023

Notification of repairs to be made was very good. Timely & friendly staff. This was a 60,000 mile check More

by JPAULETTA863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
Nov 30, 2023 -

Jackie Cooper INFINITI responded

Hi JPAULETTA863, We appreciate your 5-star review. We are glad to hear you were satisfied with your visit. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

November 29, 2023

Loved the service, it was hassle free a fast - Matt was my salesman - great sales manager a finance manager made this transaction a great car buying experience . They even drove it to my house More

by sandra93095
Recommend Dealer
Yes
Employees Worked With
Mark Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Geer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Gardner
Nov 30, 2023 -

Jackie Cooper INFINITI responded

Hi sandra93095, Thank you for your 5-star review. We are delighted to hear Matt went above and beyond during your buying experience. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

November 27, 2023

Always friendly people who treat me well. Service is always done correctly the first time and as promised. More

by Mblohm54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service person only
Nov 28, 2023 -

Jackie Cooper INFINITI responded

Hi Mblohm54, We appreciate your 5-star review. We are glad to hear you had an excellent service visit with us. We are looking forward to seeing you soon. Take care. Sincerely, Alex Kach, General Sales Manager

November 22, 2023

We love Jackie Cooper Infiniti. It’s the only place we’ve ever had our vehicle serviced. You couldn’t ask for a company that’s more professional and invested in their customers. More

by Jeanderson65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Truman
Nov 27, 2023 -

Jackie Cooper INFINITI responded

Hi Jeanderson65, Thank you for your kind review. We are delighted to hear our team took excellent care of you during your visit. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

November 20, 2023

My QX50 overheated, had it towed to Jackie Cooper Infiniti. Service Advisor Erin Love met me at the door as the wrecker dropped off car. She took down what happened, arranged for a car for me. Cal More

by jmarkwoodson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Love
Nov 21, 2023 -

Jackie Cooper INFINITI responded

Hi jmarkwoodson, Thank you for your 5-star review. We are delighted to hear Erin took excellent care of your vehicle for you. We hope to see you on your future visits. Have a great day. Sincerely, Alex Kach, General Sales Manager

August 30, 2023

When it comes to servicing my 2016 Infinity Jackie Cooper Maintenance and service is always dependable. Service reps are always genuinely courteous. More

by jhale6707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie, weekend service rep
Aug 31, 2023 -

Jackie Cooper INFINITI responded

Hi jhale6707, Thank you for your 5-star review. We are glad to hear you were satisfied with your service visit. We hope to see you soon. Take care. Sincerely, Chris Cunningham, General Sales Manager

March 25, 2023

Great service, great facilities and professional personnel. The waiting area is very comfortable and the keep you informed all the time More

by Jorge
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pricket
Mar 27, 2023 -

Jackie Cooper INFINITI responded

Hi Jorge, We appreicate your 5-star review. We are delighted to hear you were satisfied with your visit. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

March 15, 2023

Service was as expected and my person who handled my service was excellent Thank you More

by bepry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
Mar 15, 2023 -

Jackie Cooper INFINITI responded

Hi bepry, Thank you for your 5-star review. We are delighted to hear you were satisfied with your service. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

February 21, 2023

This is the second Infiniti purchased from Jackie Cooper and I have all my service work done there. I my opinion the dealership is well run, clean and prompt with service when required. More

by opatulsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Love
Feb 22, 2023 -

Jackie Cooper INFINITI responded

Hi opatulsa, Thank you for your kind review. We are delighted to hear your second purchase with us was excellent. We hope to see you on your next visit. Have a great day. Sincerely, Chris Martinez, Director of Sales

September 28, 2022

Horrible experience. I listened my vehicle for sale on kbb and they kept msg and calling me telling me they want my vehicle I told then what I wanted they said ok. There More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Truman, Chris Martinez
Sep 29, 2022 -

Jackie Cooper INFINITI responded

Mike, we are sorry to hear you had a less than exceptional experience trying to sell your vehicle. However, there is no record of an acquisition evaluation for you on a vehicle owned by you. We'd love to find out more about the video you mention in your review and the person you may have been dealing with. We have a strict process of acquisition evaluation and purchase and your story has us concerned that someone is misrepresenting themselves to the public. We encourage you to call General Sales Manager Chris Cunningham at 918-806-8988 immediately so that we can prevent further misrepresentation. Thank you.

Oct 04, 2022 -

Mike responded

This was several months ago. i delt with auston "i just looked back at my text msgs i keep them all and he said ask for austin" i dont believe austin is the one whe drove it and recorded it i believe it was someone else.

Oct 04, 2022 -

Jackie Cooper INFINITI responded

Thank you for the information, Mike. I've sent your response to Chris Cunningham to look further into this. At this time, we don't have an Austin that works for our Infiniti store. If you want to share with us more information, please do reach out via the phone number I provided in my earlier response.