Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Jackie Cooper INFINITI - Service Center

Tulsa, OK

4.8
191 Reviews

191 Reviews of Jackie Cooper INFINITI - Service Center

Sort by
December 16, 2023

I’ve had more problems since they serviced me. They have the nerve to say maybe something else went wrong. xx… I paid almost $900…. Nothing else should’ve happened after that. Now it’s hard to sta More

by MAYMELINDA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared
Report | Print
Dec 18, 2023 -

Jackie Cooper INFINITI responded

Hi MAYMELINDA77, Thank you for sharing your feedback, and we appreciate your recent visit. We're sorry to hear about the inconvenience you experienced with the check engine light after the coil pack replacement. Our team performed a thorough diagnosis and discovered a sticking EGR Valve, an emissions part that unfortunately isn't covered under the extended warranty and is in no way connected to your previous repair. Your vehicle has over 145,000 miles on it, and it is common to start experiencing normal wear and tear issues for a vehicle of its age and mileage. We assure you that our intention is always to provide reliable service, and we're committed to addressing any concerns you may have. Please feel free to reach out to us directly, and we'll do our best to assist you further. Sincerely, Alex Kach, General Sales Manager

December 15, 2023

Please contact us as we are being harassed about the title on the car we traded in. We delivered a clear title to you but are being instructed to produce a loan payoff document for a loan that was paid More

by JOHN.T.KEOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Geer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Jackie Cooper INFINITI responded

John, we are sorry to hear your concerns. We apologize if there was any miscommunication on why your participation is required for this part of the process. While you paid off your loan 'years ago', unfortunately, the title you supplied us was not 'clean'. It still had a lien on it and is not eligible to pass on to a future buyer. Most banks, including Nissan Financial, will not allow anyone but the owner to apply for the lien release documentation. They require the owner to call and request a lien release, showing the vehicle is paid off. While we wish we didn't have to include you in this, the state will not let us proceed without that lien release and, at this time, only you can provide it. We are still petitioning the bank on your behalf in hopes they will allow an exception and turn over the information to us instead. We continue to ask for your patience and understanding. If you would like even more detail on this process, we encourage you to speak with our General Sales Manager, Alex Kach. She can be reached at 918-806-8988. Thank you!

December 15, 2023

The service was excellent and my service advisor Jason kept me updated throughout the entire process! More

by ZAG0394
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, service advisor ?????
Report | Print
Dec 18, 2023 -

Jackie Cooper INFINITI responded

Hi ZAG0394, Thank you for your 5-star review. We are delighted that Jason was helpful throughout your service visit. We are looking forward to seeing you soon. Take care. Sincerely, Alex Kach, General Sales Manager

December 15, 2023

I have been in using for 15 plus years and have always had excellent results More

by LD_BLOOMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Kach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Jackie Cooper INFINITI responded

Hi LD_BLOOMER, We appreciate your kind review. We are delighted to hear our team was excellent to work with throughout your visits. We are looking forward to seeing you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

December 14, 2023

Erin is wonderful to work with! She provides excellent communication and customer care. Efficient service times! More

by HANNAHRUTHBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Love
Report | Print
Dec 15, 2023 -

Jackie Cooper INFINITI responded

Hi HANNAHRUTHBROWN, We appreciate your kind review. We are delighted to hear Erin was excellent during your service visit. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

December 10, 2023

Best dealership. Service tech Jared is great guy to work with on my problem.great More

by SKWALL49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Hannah, Kevin James
Report | Print
Dec 11, 2023 -

Jackie Cooper INFINITI responded

Hi SKWALL49, We appreciate your positive and kind review. We are thrilled to hear Jared was excellent to work with during your service. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

December 10, 2023

Service Department - Although customer service is good, however the quality of mechanics are lack of detailed attention, lack of knowledge of issues caused mis diagnosed and generally costly for customers More

by CurrieInfinitiQX602015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Dec 13, 2023 -

Jackie Cooper INFINITI responded

CurrieInfinitiQX602015, Thank you for your kind words concerning our Infiniti customer service. We are saddened to hear your thoughts on our certified technicians. As you did not use your name in this review, we are not able to determine the story behind your comments. We kindly ask that you communicate directly with us so that any issues or concerns can be addressed expeditiously. Statements of concern from anonymous reviews are difficult to resolve. Please do reach out to Service Manager Mike Bowers at 918-806-8988. Thank you!

December 10, 2023

Very thorough and completed in timely fashion. Friendly always has a nice place to wait More

by KENNEDY.G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Jackie Cooper INFINITI responded

Hi KENNEDY.G, Thank you for your 5-star review. We are delighted to hear you were taken care of in a timely fashion. We are looking forward to seeing you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

December 09, 2023

Jackie Cooper Infiniti located in Tulsa Oklahoma is an excellent example of a car dealership for sales and service. They have worked with me and around my schedule to get my auto into service and kept in More

by GARYKEELING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Hannah five stars excellent
Report | Print
Dec 11, 2023 -

Jackie Cooper INFINITI responded

Hi GARYKEELING, We appreciate your 5-star review. We are glad to hear you were satisfied with your service visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

December 08, 2023

Whenever I take my vehicle into Jackie Cooper Infinti, the service advisors and the mechanics always exceed my expectations. The service advisor is knowledgeable, and cares about me and my vehicle. Gettin More

by HILDA.HARLTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Love
Report | Print
Dec 11, 2023 -

Jackie Cooper INFINITI responded

Hi HILDA.HARLTON, Thank you for your 5-star review. We are delighted to hear you had an excellent experience with us. We are looking forward to seeing you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

1
...
15
16
17
...
20