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Jackie Cooper INFINITI - Service Center

Tulsa, OK

4.8
191 Reviews

191 Reviews of Jackie Cooper INFINITI - Service Center

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January 12, 2024

This is the best service center in Tulsa. They write up your work order as soon as you pull in the door and are very nice and friendly.. They have loaner vehicles if needed. The service shop More

by jwcpat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Brock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlin Portincaso
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Jan 15, 2024 -

Jackie Cooper INFINITI responded

Hi jwcpat, Thank you for your 5-star review. We are delighted to hear our team provided you with excellent service. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

January 11, 2024

Awesome service and love the option of having a courtesy loaner car. Sets them above other dealers. More

by ROBOGON14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in service.
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Jan 12, 2024 -

Jackie Cooper INFINITI responded

Hi ROBOGON14, We appreciate your 5-star review. We are delighted to hear our team was excellent during your car-buying process. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

January 11, 2024

Everyone was very friendly & prompt. It was a very nice facility & clean. All service was performed as requested. More

by CAGUFFEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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Jan 12, 2024 -

Jackie Cooper INFINITI responded

Hi CAGUFFEE, Thank you for your kind review. We are delighted to hear our team was excellent during your vehicle's service. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 09, 2024

The service department at Jackie Cooper provided me with outstanding customer service and we were very pleased with care given to our vehicle. More

by j.c.maher69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Zollner
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Jan 09, 2024 -

Jackie Cooper INFINITI responded

Hi j.c.maher69, We appreciate your kind review. We are delighted to hear our service team took great care of your vehicle. Thank you for choosing JC INFINITI for all your vehicle needs. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 09, 2024

Every thing was fine, they could have parked my car inside after the service it was raining. Had a coupon for 69.00 oil change, go home and got a 29.00 oil change coupon from you. Disappointed I didn’t More

by AUGUST.HOFFMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
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Jan 10, 2024 -

Jackie Cooper INFINITI responded

Hi AUGUST.HOFFMANN, Thank you for taking the time to leave your feedback. Your satisfaction is our top priority, and we are always looking for ways to improve our services. If you have any further inquiries, please feel free to give us a call at the dealership. We hope to have the opportunity to work with you again soon. Have a great day! Sincerely, Alex Kach, General Sales Manager

Jan 10, 2024 -

Jackie Cooper INFINITI responded

August, We are sorry to hear your experience wasn't exceptional! We earnestly try for an exceptional experience for each and every customer. On the day and time you were picking up your vehicle from service, the service drive was full of vehicles already in process of being dropped off or picked up. We pulled your vehicle up close to the service door so that it would be a quick pick up and go for you with as little exposure to the rain as possible. We apologize that it didn't meet your expectations. Our only other option was to delay your departure until the service drive cleared. As for the coupons you mention, these are sent by the manufacturer and we do not have control of their timing, unfortunately. We are glad that you enjoy receiving and using them and we hope you will be able to use it at your next service! We are thankful you are a part of our automotive family and we wish you the greatest new year!

January 08, 2024

From start to finish, the experience was top notch. Very accommodating and welcoming staff that went above and beyond. More

by ROGER43
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Love
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Jan 09, 2024 -

Jackie Cooper INFINITI responded

Hi ROGER43, Thank you for your kind review. We are delighted to hear our team went above and beyond throughout your experience. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 07, 2024

Quick and easy soon as I got in. Had loaner ready to go.Erin was great and kept me up to date More

by SMCKOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin in service
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Jan 08, 2024 -

Jackie Cooper INFINITI responded

Hi SMCKOWN, We appreciate your 5-star review. We are glad to hear working with Erin was excellent throughout your visit. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 05, 2024

Ryan was great. Communication was easy and kept me updated. Addressed the concerns and got it fixed, along with recommended maintenance More

by AMANDASHULTZ09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jan 08, 2024 -

Jackie Cooper INFINITI responded

Hi AMANDASHULTZ09, Thank you for your 5-star review. We are delighted to hear Ryan was excellent throughout your buying experience. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 05, 2024

I like that you can just drive in without appointment for routine service. Staff was courteous, helpful, and clearly explained what needed to be done and how long it will take. More

by Mom2Boyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jan 08, 2024 -

Jackie Cooper INFINITI responded

Hi Mom2Boyz, We appreciate your kind feedback. We are delighted to hear our team made your car-buying experience excellent with us. We are looking forward to seeing you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

January 05, 2024

Jarad is a great service contact. Very personal, polite, informative. Always a joy to work with him. More

by TMCALLAHAN0469
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarad
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Jan 08, 2024 -

Jackie Cooper INFINITI responded

Hi TMCALLAHAN0469, We appreciate your kind review. We are glad to hear Jarad made your service visit with us excellent. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

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