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Jackie Cooper INFINITI - Service Center

Tulsa, OK

4.8
191 Reviews

191 Reviews of Jackie Cooper INFINITI - Service Center

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October 28, 2024

From Scott Burnett Jackie Cooper INFINITI ***** Star Review Erin Love, Ryan and Everyone in the Service Department are excellent people to deal with. My Infinity started overheating on the 17th and I w More

by scottb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin, Ryan
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Oct 29, 2024 -

Jackie Cooper INFINITI responded

Thank you for sharing your experience with us, Scott. We're very glad to hear that Erin, Ryan and our service team were able to get you in, get you a loaner, and get your car back out on the road again quickly and efficiently! We also are glad to hear that Jon found you a car you love, and we hope you'll work with him again when the time comes for your next car! Sincerely, Alex Kach, General Sales Manager

July 14, 2024

Scammers, with bogus reviews. The service quotes are based on the worst case so they can collect $199.00 for doing nothing. Beware, the Jackie Cooper INFINITI service department i More

by FoxOklaConsumer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 15, 2024 -

Jackie Cooper INFINITI responded

Reviewer, we are sorry to hear that you think DealerRater reviews are bogus. The reviews are only as accurate as those who are leaving them. The DealerRater review site has a high standard and absolutely does not allow businesses to manipulate reviews. As for service repair, quotes, and diagnostics--Jackie Cooper INFINITI quotes are based only the work that needs to be done. The diagnostic fee of $199 is applied only when there is a real issue found upon testing. For most automotive repair facilities, it also is waived when repairs are made on that issue. This allows dealerships and independent repair shops to spend their time doing what they are highly trained to do-- helping people fix their vehicles and getting them back on the road where they are of value to the owner. It sounds as if your particular diagnostic may have revealed a serious issue that you may not be prepared to repair right now. We understand that. As you have opted to leave this review anonymously, we are not able to contact you outside this platform. We encourage you to communicate with us in person so that we may discover what diagnostic you are referring to and help you understand the result your test provided. We are thankful that the Tulsa community has allowed us the opportunity to serve them for 33 years--something we couldn't do with illegitimate practices. Again, we encourage you to reach out directly to our service manager, Mike Bowers, at 918-249-9393.

March 12, 2024

Jared Hannah Service Advisor took excellent care of me with my Infinite QX60. I will always use his service dept for ALL of my service needs going forward. He is polite, professional, and went above and b More

by Lea Wells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Hannah
Report | Print
Mar 13, 2024 -

Jackie Cooper INFINITI responded

Hi Lea Wells, Thank you for your 5-star review. We are delighted to hear Jared took excellent care of your Infiniti QX60. We are looking forward to seeing you soon. Take care. Sincerely, Alex Kach, General Sales Manage

March 01, 2024

Jared was excellent. He answered all questions, was very friendly and got me out of there quicker than I anticipated. More

by DAVID@MURPHYFRANCY.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Report | Print
Mar 04, 2024 -

Jackie Cooper INFINITI responded

Hi DAVID@MURPHYFRANCY.COM, Thank you for your 5-star review. We are delighted to hear Jared went above and beyond with your car-buying experience. We are looking forward to seeing you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

February 27, 2024

The service team is stellar! Sales could take some notes from them. Thank you for taking care of me! More

by KDSULLIVAN127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Hannah
Report | Print
Feb 27, 2024 -

Jackie Cooper INFINITI responded

Hi KDSULLIVAN127, It's great to hear that you had a wonderful experience with the service team and that they took great care of you. We are glad to know that you left a 5-star review to express your satisfaction. I hope you'll have another chance to visit us soon. Take care! Sincerely, Alex Kach, General Sales Manager

February 25, 2024

Jared Hannah was very helpful and great to deal with! I will continue to use Jackie cooper to service my vehicles. More

by NEAL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Hannah
Report | Print
Feb 26, 2024 -

Jackie Cooper INFINITI responded

Hi NEAL7, We appreciate your 5-star review. We are glad to hear Jared was helpful during your service visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

February 25, 2024

My first experience with the Service Department was excellent. Jared Hannah was helpful and extremely professional. More

by RLAMBERTDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Hannah
Report | Print
Feb 26, 2024 -

Jackie Cooper INFINITI responded

Hi RLAMBERTDO, Thank you for sharing your positive feedback with us. It's great to know that Jared provided an excellent service experience for your vehicle. We look forward to serving you again soon. Have a fantastic day! Sincerely, Alex Kach, General Sales Manager

February 25, 2024

Fast and friendly service thank you 99 99 99 99 99 99 99 99 99 More

by SALLYAMATTHEWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 26, 2024 -

Jackie Cooper INFINITI responded

Hi SALLYAMATTHEWS, Thank you for your 5-star review. We are delighted to hear our team was excellent through your service visit. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

February 25, 2024

As usual, I received excellent service. Jared and Erin are alway friendly and professional. Jared Took the time to explain to me what Needed to be done to my car and made sure that I unders More

by KRP17232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Report | Print
Feb 26, 2024 -

Jackie Cooper INFINITI responded

Hi KRP17232, Thank you for your 5-star review. We are delighted to hear Jared and Erin provided you with excellent service. We hope to see you on your next visit. Take care. Sincerely, Alex Kach, General Sales Manager

February 25, 2024

oil change was fast and reasonable and they gave the best carwash and cleaning that I have seen More

by LOSOSOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
erna
Report | Print
Feb 26, 2024 -

Jackie Cooper INFINITI responded

Hi LOSOSOS, We appreciate your 5-star review. We are glad to hear our team provided you with excellent care. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

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