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Jackie Cooper INFINITI

Tulsa, OK

4.8
758 Reviews
Call Dealership (918) 900-6253
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8825 S Memorial Dr

Tulsa, OK

74133

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758 Reviews of Jackie Cooper INFINITI

December 20, 2023

Mark was extremely knowledgeable and helpful throughout the car-buying experience. The staff were courteous and professional. I would recommend Jackie Cooper INFINITI and Mark to anyone looking to purchase More

by Jules99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Geer, Mark Cox
Report | Print
Dec 21, 2023 -

Jackie Cooper INFINITI responded

Hi Jules99, Thank you for your 5-star review. We are delighted to hear Mark was knowledgable throughout your car-buying experience. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

December 19, 2023

The staff was courteous and professional. The dealership had a nice comfortable waiting area with refreshments . More

by TROPICALMOM7883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin in the service dept
Report | Print
Dec 20, 2023 -

Jackie Cooper INFINITI responded

Hi TROPICALMOM7883, Thank you for your 5-star review. We are delighted to hear our team was excellent during your buying visit. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

December 17, 2023

Good job. Took longer than originally told but I had a loaner car which is very helpful. More

by LYNNERAGSDALE1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Hannah
Report | Print
Dec 18, 2023 -

Jackie Cooper INFINITI responded

Hi LYNNERAGSDALE1, We appreciate your 5-star review. We are delighted to hear to hear our team was excellent throughout your visit. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

December 16, 2023

Easy to get in and out quickly. Alex Hogeman was really helpful. Had a great experience and would definitely recommend Jackie Cooper More

by gr8life76
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Hogeman
Report | Print
Dec 18, 2023 -

Jackie Cooper INFINITI responded

Hi gr8life76, Thank you for your 5-star review. We are glad to hear Alex helped get the vehicle that you wanted. We are looking forward to seeing you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

December 16, 2023

I’ve had more problems since they serviced me. They have the nerve to say maybe something else went wrong. xx… I paid almost $900…. Nothing else should’ve happened after that. Now it’s hard to sta More

by MAYMELINDA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared
Report | Print
Dec 18, 2023 -

Jackie Cooper INFINITI responded

Hi MAYMELINDA77, Thank you for sharing your feedback, and we appreciate your recent visit. We're sorry to hear about the inconvenience you experienced with the check engine light after the coil pack replacement. Our team performed a thorough diagnosis and discovered a sticking EGR Valve, an emissions part that unfortunately isn't covered under the extended warranty and is in no way connected to your previous repair. Your vehicle has over 145,000 miles on it, and it is common to start experiencing normal wear and tear issues for a vehicle of its age and mileage. We assure you that our intention is always to provide reliable service, and we're committed to addressing any concerns you may have. Please feel free to reach out to us directly, and we'll do our best to assist you further. Sincerely, Alex Kach, General Sales Manager

December 15, 2023

The service was excellent and my service advisor Jason kept me updated throughout the entire process! More

by ZAG0394
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, service advisor ?????
Report | Print
Dec 18, 2023 -

Jackie Cooper INFINITI responded

Hi ZAG0394, Thank you for your 5-star review. We are delighted that Jason was helpful throughout your service visit. We are looking forward to seeing you soon. Take care. Sincerely, Alex Kach, General Sales Manager

December 15, 2023

Please contact us as we are being harassed about the title on the car we traded in. We delivered a clear title to you but are being instructed to produce a loan payoff document for a loan that was paid More

by JOHN.T.KEOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cox, Grant Geer
Report | Print
Dec 18, 2023 -

Jackie Cooper INFINITI responded

John, we are sorry to hear your concerns. We apologize if there was any miscommunication on why your participation is required for this part of the process. While you paid off your loan 'years ago', unfortunately, the title you supplied us was not 'clean'. It still had a lien on it and is not eligible to pass on to a future buyer. Most banks, including Nissan Financial, will not allow anyone but the owner to apply for the lien release documentation. They require the owner to call and request a lien release, showing the vehicle is paid off. While we wish we didn't have to include you in this, the state will not let us proceed without that lien release and, at this time, only you can provide it. We are still petitioning the bank on your behalf in hopes they will allow an exception and turn over the information to us instead. We continue to ask for your patience and understanding. If you would like even more detail on this process, we encourage you to speak with our General Sales Manager, Alex Kach. She can be reached at 918-806-8988. Thank you!

December 15, 2023

I have been in using for 15 plus years and have always had excellent results More

by LD_BLOOMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Kach
Report | Print
Dec 18, 2023 -

Jackie Cooper INFINITI responded

Hi LD_BLOOMER, We appreciate your kind review. We are delighted to hear our team was excellent to work with throughout your visits. We are looking forward to seeing you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

December 14, 2023

Erin is wonderful to work with! She provides excellent communication and customer care. Efficient service times! More

by HANNAHRUTHBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Love
Report | Print
Dec 15, 2023 -

Jackie Cooper INFINITI responded

Hi HANNAHRUTHBROWN, We appreciate your kind review. We are delighted to hear Erin was excellent during your service visit. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

December 14, 2023

They all were very nice and helpful it was a great experience and I would recommend them to inny one thanks again for all the help More

by JAMESMCLOUD62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin James
Report | Print
Dec 15, 2023 -

Jackie Cooper INFINITI responded

Hi JAMESMCLOUD62, Thank you for your 5-star review. We are delighted to hear you were satisfied with your buying experience. We are looking forward to seeing you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

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