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Jackie Cooper INFINITI

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.8
601 Reviews
The only INFINITI Dealer in Tulsa OK Strives To Be The Best! Since 1991, Jackie Cooper Imports has served Tulsa, OK drivers and helped make their high-end vehicle dreams a reality. Jackie Cooper INFINITI® became a proud part of that legacy in 1998 and continues to provide each customer with a top-notch car buying experience from beginning to end. It is our goal to create lifelong relationships with each and every one of our customers, as well as show our ever-lasting commitment to our community. As a family-owned dealership paired with tenured team members and a reputation for doing things the honest and fair way, we hope you’ll give us the privilege to earn your business, too.
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8825 S Memorial Dr

Tulsa, OK

74133

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Showing 601 reviews

March 25, 2023

Great service, great facilities and professional personnel. The waiting area is very comfortable and the keep you informed all the time More

by Jorge
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pricket
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Mar 27, 2023 -

Jackie Cooper INFINITI responded

Hi Jorge, We appreicate your 5-star review. We are delighted to hear you were satisfied with your visit. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

March 15, 2023

Service was as expected and my person who handled my service was excellent Thank you More

by bepry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
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Mar 15, 2023 -

Jackie Cooper INFINITI responded

Hi bepry, Thank you for your 5-star review. We are delighted to hear you were satisfied with your service. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

February 23, 2023

Daryl was absolutely amazing from start to finish! This was an out of state purchase and he made it so easy and not pushy at all. Took care of my husband when arrived, true dealership quality! The car More

by Nicole Keizer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kristen Bebout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daryl , Chris Martinez, Chris Cunningham, Dee Brock
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Feb 24, 2023 -

Jackie Cooper INFINITI responded

Hi Nicole Keizer, Thank you for your 5-star review. We are glad to hear Daryl took excellent care of you while purchasing your new INFINITI. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

February 21, 2023

This is the second Infiniti purchased from Jackie Cooper and I have all my service work done there. I my opinion the dealership is well run, clean and prompt with service when required. More

by opatulsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Love
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Feb 22, 2023 -

Jackie Cooper INFINITI responded

Hi opatulsa, Thank you for your kind review. We are delighted to hear your second purchase with us was excellent. We hope to see you on your next visit. Have a great day. Sincerely, Chris Martinez, Director of Sales

February 17, 2023

My husband and I had a smooth and pleasant experience purchasing our new vehicle thanks to the welcoming and nice staff, highly recommended them!! More

by nancy a.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Cox, Dee Brock
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Feb 17, 2023 -

Jackie Cooper INFINITI responded

Hi nancy a. We appreciate your 5-star review. We are delighted to hear our team made your buying experience smooth and pleasant. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

February 17, 2023

Great experience. Kevin our sales representative was very professional n attentive. Made our experience quick & easy! More

by ccelcer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin James
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Feb 17, 2023 -

Jackie Cooper INFINITI responded

Hi ccelcer, We appreciate your 5-star review. We are delighted to hear Kevin was attentive during your buying process. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

February 14, 2023

I live out of state, so wasn’t able to check the car in person. Darryl was very professional with all the pictures and videos, it’s almost feel like I was right there. Also the after-purchase service was g More

by Jack H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darryl Sword, Dee Brock
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February 14, 2023

I’m now driving my third vehicle bought from Jackie Cooper Infinity. The great experience I have had is all to the credit of Darryl. Excellent representative and 100% honest. He worked for a very lon More

by Mountainrocky31
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daryl Sword 5 stars
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Feb 15, 2023 -

Jackie Cooper INFINITI responded

Hi Mountainrocky31, Thank you for your kind review. We are glad to hear Darryl was excellent during your buying experience. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

February 14, 2023

Darryl was very helpful! We purchased a used car for our daughter. The process was simple and negotiations were very straightforward. The follow up with service detail, addit More

by mdhauglund
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darryl Sword
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Feb 15, 2023 -

Jackie Cooper INFINITI responded

Hi mdhauglund, We appreciate your 5-star review. We are glad to hear Darryl helped get you the vehicle that best fits your needs. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

January 31, 2023

The sales team makes it a practice to lie to their customers to get the sale then after you sign the deal you find out the truth. They lied about giving me window tint on and about the tax title and l More

by jamesbartell37
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kristen Bebout
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mathis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex , Chris Martinez, Chris Cunningham, Dee Brock
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Jan 31, 2023 -

Jackie Cooper INFINITI responded

Mr. Bartell, I apologize you’ve had less than a pleasurable experience from our store. From what I understand, we are awaiting a time from you to schedule the window tint to get done on our premises. As far as the tax, title, and license, we typically do not work those in the car deal unless requested to do so. After speaking with the salesperson, I found out that you told him (on the phone) to work that in, but he forgot by the time you got here. When you arrived, you signed preliminary paperwork that didn’t have the tax, title, and license included so we did not communicate that with our business office. I also reviewed the recorded video in the business office and noticed we did not disclose having tax, title, and license set up and that you were financing without those things. I have visited with the salesperson about this I apologize this slipped through the cracks. If I can further assist you, please do not hesitate to reach out to me. Sincerely, Chris Cunningham General Sales Manager

Mar 18, 2023 -

jamesbartell37 responded

Thank you that’s the first I’ve heard about you guys being willing to do the window tent now. We already have had it done. We took the vehicle in for the first oil change and found out that both of the catalytic converter’s are cracked. Leaking exhaust fumes under the vehicle. Also, the front grill has a crack in it. And we had to have the headlights adjusted up as they were aimed towards the ground. We were told that vehicle had not been in an accident, but it looks like it was according to the dealership. I don’t know what we are supposed to do about all of this. I think I can get the exhaust replaced under warranty. I’m not sure. I will have to go to Lincoln and see. Are you guys willing to replace the front grill that’s cracked?

Mar 18, 2023 -

jamesbartell37 responded

I just received your response. I’m not sure why it took over a month to come through. If you could just send me a message on my phone and we can communicate that way. That way it doesn’t take a month for me to get a response through this website. Thank you.

Mar 20, 2023 -

Jackie Cooper INFINITI responded

Mr. Bartell, when your schedule allows, please call our INFINITI Sales Manager, Jeff York at 918-806-8988. He will be expecting your call to continue this conversation. Thank you!

Mar 20, 2023 -

jamesbartell37 responded

I did call today around noon and he wasn’t available. I left a message for him to give me a call back. So far he has not called me back.

Mar 20, 2023 -

jamesbartell37 responded

I just got off the phone with a manager with the dealership and they said they won’t fix anything. I’m supposed to see if a different dealership will cover it …. Wow. This company doesn’t stand behind what they sell. We won’t be back.

Mar 21, 2023 -

Jackie Cooper INFINITI responded

James, we are sorry to see your recent response after we had a great discussion with you yesterday. Specifically, we agreed to reimburse you for the tint you already had done since you didn't get the message that we were waiting on you to schedule it with us. Also, we confirmed that the converter was under factory warranty and would be repaired. As for the grill, we couldn't determine when the damage occurred. The Carfax states there wasn't an accident on the vehicle and that's all we have to go on when the vehicle is pre-owned. If the previous owner never reported an accident nor had it repaired at a reporting facility, it won't be included on the Carfax. You stated you didn't want to spend your time with us on the grill. We're sorry to hear you prefer to take your future business elsewhere after our nice conversation. We are glad to have been able to get you into a vehicle you desired and we wish you well.

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