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Jackie Cooper INFINITI

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.8
555 Reviews
The only INFINITI Dealer in Tulsa OK Strives To Be The Best! Since 1991, Jackie Cooper Imports has served Tulsa, OK drivers and helped make their high-end vehicle dreams a reality. Jackie Cooper INFINITI® became a proud part of that legacy in 1998 and continues to provide each customer with a top-notch car buying experience from beginning to end. It is our goal to create lifelong relationships with each and every one of our customers, as well as show our ever-lasting commitment to our community. As a family-owned dealership paired with tenured team members and a reputation for doing things the honest and fair way, we hope you’ll give us the privilege to earn your business, too.
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8825 S Memorial Dr

Tulsa, OK

74133

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Showing 556 reviews

February 17, 2023

Great experience. Kevin our sales representative was very professional n attentive. Made our experience quick & easy! More

by ccelcer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin James
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Feb 17, 2023 -

Jackie Cooper INFINITI responded

Hi ccelcer, We appreciate your 5-star review. We are delighted to hear Kevin was attentive during your buying process. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

February 14, 2023

I live out of state, so wasn’t able to check the car in person. Darryl was very professional with all the pictures and videos, it’s almost feel like I was right there. Also the after-purchase service was g More

by Jack H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darryl Sword, Dee Brock
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February 14, 2023

I’m now driving my third vehicle bought from Jackie Cooper Infinity. The great experience I have had is all to the credit of Darryl. Excellent representative and 100% honest. He worked for a very lon More

by Mountainrocky31
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daryl Sword 5 stars
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Feb 15, 2023 -

Jackie Cooper INFINITI responded

Hi Mountainrocky31, Thank you for your kind review. We are glad to hear Darryl was excellent during your buying experience. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

February 14, 2023

Darryl was very helpful! We purchased a used car for our daughter. The process was simple and negotiations were very straightforward. The follow up with service detail, addit More

by mdhauglund
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darryl Sword
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Feb 15, 2023 -

Jackie Cooper INFINITI responded

Hi mdhauglund, We appreciate your 5-star review. We are glad to hear Darryl helped get you the vehicle that best fits your needs. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

January 31, 2023

The sales team makes it a practice to lie to their customers to get the sale then after you sign the deal you find out the truth. They lied about giving me window tint on and about the tax title and l More

by jamesbartell37
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kristen Bebout
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mathis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex , Chris Martinez, Chris Cunningham, Dee Brock
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Jan 31, 2023 -

Jackie Cooper INFINITI responded

Mr. Bartell, I apologize you’ve had less than a pleasurable experience from our store. From what I understand, we are awaiting a time from you to schedule the window tint to get done on our premises. As far as the tax, title, and license, we typically do not work those in the car deal unless requested to do so. After speaking with the salesperson, I found out that you told him (on the phone) to work that in, but he forgot by the time you got here. When you arrived, you signed preliminary paperwork that didn’t have the tax, title, and license included so we did not communicate that with our business office. I also reviewed the recorded video in the business office and noticed we did not disclose having tax, title, and license set up and that you were financing without those things. I have visited with the salesperson about this I apologize this slipped through the cracks. If I can further assist you, please do not hesitate to reach out to me. Sincerely, Chris Cunningham General Sales Manager

Mar 18, 2023 -

jamesbartell37 responded

Thank you that’s the first I’ve heard about you guys being willing to do the window tent now. We already have had it done. We took the vehicle in for the first oil change and found out that both of the catalytic converter’s are cracked. Leaking exhaust fumes under the vehicle. Also, the front grill has a crack in it. And we had to have the headlights adjusted up as they were aimed towards the ground. We were told that vehicle had not been in an accident, but it looks like it was according to the dealership. I don’t know what we are supposed to do about all of this. I think I can get the exhaust replaced under warranty. I’m not sure. I will have to go to Lincoln and see. Are you guys willing to replace the front grill that’s cracked?

Mar 18, 2023 -

jamesbartell37 responded

I just received your response. I’m not sure why it took over a month to come through. If you could just send me a message on my phone and we can communicate that way. That way it doesn’t take a month for me to get a response through this website. Thank you.

Mar 20, 2023 -

Jackie Cooper INFINITI responded

Mr. Bartell, when your schedule allows, please call our INFINITI Sales Manager, Jeff York at 918-806-8988. He will be expecting your call to continue this conversation. Thank you!

Mar 20, 2023 -

jamesbartell37 responded

I did call today around noon and he wasn’t available. I left a message for him to give me a call back. So far he has not called me back.

Mar 20, 2023 -

jamesbartell37 responded

I just got off the phone with a manager with the dealership and they said they won’t fix anything. I’m supposed to see if a different dealership will cover it …. Wow. This company doesn’t stand behind what they sell. We won’t be back.

Mar 21, 2023 -

Jackie Cooper INFINITI responded

James, we are sorry to see your recent response after we had a great discussion with you yesterday. Specifically, we agreed to reimburse you for the tint you already had done since you didn't get the message that we were waiting on you to schedule it with us. Also, we confirmed that the converter was under factory warranty and would be repaired. As for the grill, we couldn't determine when the damage occurred. The Carfax states there wasn't an accident on the vehicle and that's all we have to go on when the vehicle is pre-owned. If the previous owner never reported an accident nor had it repaired at a reporting facility, it won't be included on the Carfax. You stated you didn't want to spend your time with us on the grill. We're sorry to hear you prefer to take your future business elsewhere after our nice conversation. We are glad to have been able to get you into a vehicle you desired and we wish you well.

January 29, 2023

Working with Daryll was a pleasant time. He's the one car salesman that I will definitely be returning to once my vehicle lease is up. A salesman myself, I think his world class customer ser More

by Barlow12
Recommend Dealer
Yes
Employees Worked With
Daryll, Chris Martinez
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Jan 30, 2023 -

Jackie Cooper INFINITI responded

Hi Barlow12, Thank you for your 5-star review. We are glad to hear working with Daryll was excellent during your buying process. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

January 20, 2023

We are repeat customers and dealing with Jackie Cooper just gets better and better. We now own 3 Infiniti vehicles and will get more. More

by keithmmiller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dee’s brother. And sorry I can’t remember his name , Chris Martinez, Chris Cunningham, Dee Brock
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Jan 23, 2023 -

Jackie Cooper INFINITI responded

Hi keithmmiller, Thank you for your 5-star review. We are delighted to hear our team made your experience satisfactory. We are looking forward to seeing you in the future. Have a great day. Sincerely, Chris Martinez, Director of Sales

January 20, 2023

Jared was so professional and caring. He is over and above the best service attendant/representative I have ever worked with. More

by Vickiedouglas
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jared
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Jan 23, 2023 -

Jackie Cooper INFINITI responded

Hi Vickiedouglas, We appreciate your 5-star review. We are delighted to hear Jared went above and beyond during your visit. We hope to see you soon. Take care. Sincerely, Chris Martinez, Director of Sales

January 12, 2023

I had been doing research on line and was a little nervous anticipating my first experience purchasing a car on my own. Darryl Sword greeted me at the door with a big smile, a hand shake and the promi More

by duffykduffy
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darryl Sword
Report | Print
Jan 13, 2023 -

Jackie Cooper INFINITI responded

Hi duffykduffy, Thank you for your 5-star review. We are delighted to hear working with Darryl was excellent during your car-buying experience. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

January 10, 2023

Jason is top notch salesperson Not pushy very patient and always has the answer! I recommend him to all family and friends More

by deneabohbrink
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason, Dee Brock
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Jan 11, 2023 -

Jackie Cooper INFINITI responded

Hi deneabohbrink, Thank you for your 5-star review. We are delighted to hear working with Jason was excellent during your purchase. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

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