Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Jackie Cooper INFINITI

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.8
558 Reviews
The only INFINITI Dealer in Tulsa OK Strives To Be The Best! Since 1991, Jackie Cooper Imports has served Tulsa, OK drivers and helped make their high-end vehicle dreams a reality. Jackie Cooper INFINITI® became a proud part of that legacy in 1998 and continues to provide each customer with a top-notch car buying experience from beginning to end. It is our goal to create lifelong relationships with each and every one of our customers, as well as show our ever-lasting commitment to our community. As a family-owned dealership paired with tenured team members and a reputation for doing things the honest and fair way, we hope you’ll give us the privilege to earn your business, too.
Contact Dealership
View Awards

8825 S Memorial Dr

Tulsa, OK

74133

Directions

By Type

Showing 558 reviews

January 09, 2024

Every thing was fine, they could have parked my car inside after the service it was raining. Had a coupon for 69.00 oil change, go home and got a 29.00 oil change coupon from you. Disappointed I didn’t More

by AUGUST.HOFFMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
Report | Print
Jan 10, 2024 -

Jackie Cooper INFINITI responded

Hi AUGUST.HOFFMANN, Thank you for taking the time to leave your feedback. Your satisfaction is our top priority, and we are always looking for ways to improve our services. If you have any further inquiries, please feel free to give us a call at the dealership. We hope to have the opportunity to work with you again soon. Have a great day! Sincerely, Alex Kach, General Sales Manager

Jan 10, 2024 -

Jackie Cooper INFINITI responded

August, We are sorry to hear your experience wasn't exceptional! We earnestly try for an exceptional experience for each and every customer. On the day and time you were picking up your vehicle from service, the service drive was full of vehicles already in process of being dropped off or picked up. We pulled your vehicle up close to the service door so that it would be a quick pick up and go for you with as little exposure to the rain as possible. We apologize that it didn't meet your expectations. Our only other option was to delay your departure until the service drive cleared. As for the coupons you mention, these are sent by the manufacturer and we do not have control of their timing, unfortunately. We are glad that you enjoy receiving and using them and we hope you will be able to use it at your next service! We are thankful you are a part of our automotive family and we wish you the greatest new year!

January 09, 2024

The service department at Jackie Cooper provided me with outstanding customer service and we were very pleased with care given to our vehicle. More

by j.c.maher69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Zollner
Report | Print
Jan 09, 2024 -

Jackie Cooper INFINITI responded

Hi j.c.maher69, We appreciate your kind review. We are delighted to hear our service team took great care of your vehicle. Thank you for choosing JC INFINITI for all your vehicle needs. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 08, 2024

From start to finish, the experience was top notch. Very accommodating and welcoming staff that went above and beyond. More

by ROGER43
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Love
Report | Print
Jan 09, 2024 -

Jackie Cooper INFINITI responded

Hi ROGER43, Thank you for your kind review. We are delighted to hear our team went above and beyond throughout your experience. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 08, 2024

Not happy with the salesman, finance person or used car manager. Car has some issues that need fixed and they are trying to get me to take delivery when I have requested my money back. More

by mark.hilyard17
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kristen Bebout
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mathis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Green
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlin Portincaso, Charles Blansett
Report | Print
Jan 09, 2024 -

Jackie Cooper INFINITI responded

Mark, we are sorry to see your comments. As a reminder, the vehicle you purchased was for "as is" condition. You paid in full for that option, chose no extended warranty, opting to 'self-insure' your vehicle for any issues that might develop. We went ahead and decided to assist you with diagnosing and repairing the leak you noticed after you took it home. You agreed. While it took awhile for us to replicate the leak, once we did find the issue, we went ahead and, as a goodwill to you, repaired the leak at the upper mount of the radiator by replacing the radiator free of charge. We also provided a complimentary new model loaner and drove the vehicle to Ponca City and back for you, all at no additional cost or effort to you. We have gone above and beyond the sale agreement of your 'as is' pre-owned purchase in order to make your vehicle purchase an exceptional one. We are sorry to hear that you still are unhappy. We do wish you well and thank you for choosing us for your vehicle needs.

January 07, 2024

We had the best experience with Jackie Cooper infiniti! They helped us with finding the perfect car for us, and helped with any issues or concerns we had! They forever have our business. Alex was our sales More

by TCARMONS2021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Geer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hogeman
Report | Print
Jan 08, 2024 -

Jackie Cooper INFINITI responded

Hi TCARMONS2021, Thank you for your 5-star review. We are delighted to hear Alex went above and beyond during your visit. We are looking forward to seeing you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 07, 2024

Quick and easy soon as I got in. Had loaner ready to go.Erin was great and kept me up to date More

by SMCKOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin in service
Report | Print
Jan 08, 2024 -

Jackie Cooper INFINITI responded

Hi SMCKOWN, We appreciate your 5-star review. We are glad to hear working with Erin was excellent throughout your visit. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 06, 2024

Good attention to detail. Car was handed off cleaned and fueled. Nice job following up too after sale. More

by thmscarson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

Jackie Cooper INFINITI responded

Hi thmscarson, We appreciate your 5-star review. We are glad to hear our team was excellent during your car-buying process. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 05, 2024

Jarad is a great service contact. Very personal, polite, informative. Always a joy to work with him. More

by TMCALLAHAN0469
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarad
Report | Print
Jan 08, 2024 -

Jackie Cooper INFINITI responded

Hi TMCALLAHAN0469, We appreciate your kind review. We are glad to hear Jarad made your service visit with us excellent. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 05, 2024

Ryan was great. Communication was easy and kept me updated. Addressed the concerns and got it fixed, along with recommended maintenance More

by AMANDASHULTZ09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Jan 08, 2024 -

Jackie Cooper INFINITI responded

Hi AMANDASHULTZ09, Thank you for your 5-star review. We are delighted to hear Ryan was excellent throughout your buying experience. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 05, 2024

I like that you can just drive in without appointment for routine service. Staff was courteous, helpful, and clearly explained what needed to be done and how long it will take. More

by Mom2Boyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jan 08, 2024 -

Jackie Cooper INFINITI responded

Hi Mom2Boyz, We appreciate your kind feedback. We are delighted to hear our team made your car-buying experience excellent with us. We are looking forward to seeing you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

1
...
38
39
40
...
56