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Jack Schmitt Ford

Collinsville, IL

4.3
561 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 561 reviews

November 03, 2014

Fantastic love my new Escape! I have had my Lincoln serviced at Jack Schmitt ever since purchasing it! Craig has been wonderful in helping to diagnose a very unusual problem, then More

by Tldeering
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins, Craig Neuenschwander
Nov 10, 2014 -

Jack Schmitt Ford responded

Congratulations on your new vehicle! We're glad to hear that Damon and Billy were kind and courteous during your purchase. Our service team works hard to correct any issues, and were happy that you've been satisfied. We appreciate the opportunity to earn your business and look forward to your future business! Thanks again, and congratulations!

November 01, 2014

Purchased new Ford F150 Started and ended my search at Jack Schmitt. Very good selection of trucks. Knowledgeable salesman. Close to home. Looking forward to working with the More

by KZwick1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Elmore, Ben Firnkes
Nov 03, 2014 -

Jack Schmitt Ford responded

Thanks for the feedback! We're always happy to hear that our customers have a good shopping experience, and appreciate when they take the time to tell us about it. We are proud of our salesmen and their knowledge about the vehicles. Our service department would be glad to take care of your future needs and we look forward to hearing from you. Thanks again, were glad to hear that you're happy with the purchase and would be glad to answer any additional questions. The Jack Schmitt Ford Lincoln Team

September 29, 2014

Wonderful & Positive Experience After doing some extensive "pre-shopping" online, my wife and I left home early on a Friday morning. As we worked our way north towards St Louis we st More

by jdh59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins, Jaime Stack
Dec 01, 2014 -

Jack Schmitt Ford responded

First of all, we would like to start out by saying congratulations on your new Ford Fusion! We appreciate the opportunity to earn your business, and are glad we could provide you with your first new car! :) Damon is a great member of our team, and were happy to hear that he was friendly and helpful during your buying experience. We always appreciate when customers take the time to write about their buying experience with us, and are happy that you decided to choose us over the others! We are always happy to answer any questions, so please feel free to contact Damon or any of our team members with any future questions or concerns. Thanks again, and Congratulations on your new Fusion! The Jack Schmitt Ford Lincoln Team

September 05, 2014

Painless had a wonderful experience here. When I got there, everything was ready and the process was smooth and fast. Damon Harkins (sales) and Jaime Stack (fi More

by isla1954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins, Jaime Stack
Sep 22, 2014 -

Jack Schmitt Ford responded

Thank you so much for taking the time to share your positive experience at Jack Schmitt Ford Lincoln! We are so glad to hear that your purchase was "painless!" Also, it is so great to hear that Damon and Jaime were wonderful to work with! We think so too!! :) Again, we appreciate you sharing your positive experience! If you have any future questions or concerns, please feel free to contact us. We are more than happy to assist you with any of your vehicle needs in the future! Thanks again!

September 05, 2014

Buying Experience I was eating lunch in Collinsville at Fazzi's and decided to go across the street to Jack Schmidt Ford to see if they had any used stow n go vans. I More

by joseph.viviano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Haynes, Jaime Stack
Sep 22, 2014 -

Jack Schmitt Ford responded

Joesph, Thank you so much for taking the time to share your positive experience. On behalf of the entire dealership, we want to say THANK YOU for your purchase. We are so glad to hear that you love your vehicle!! Also, it is fantastic to hear that Ali, Clint, and Jaime were courteous and professional to you. Customer satisfaction is our number one priority! If you need anything else in the future, please do not hesitate to give us a call or stop by! Thanks again Joesph!

August 28, 2014

Make it happen Jim made sure he made this deal happen for us by thinking outside of the box. Ben had paperwork ready to go making it a very easy process. Thank you. More

by MAC329
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
Sep 22, 2014 -

Jack Schmitt Ford responded

Yes! Thank you for sharing this awesome experience with us! We are glad to hear that Jim and Ben made your car shopping experience a very easy process! We have found that it is better to think outside of the box and listen to our customers the first time! Also, we appreciate you taking the time to write a positive review. We hope you LOVE your new vehicle! If you need anything in the future, please contact us. We look forward to hearing from you!

August 20, 2014

Purchased F250 I had been shopping for a truck for over 2 weeks and we found this dealership, I was in the area and decided to stop by and look at what they had, to More

by tinamcripps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
Nov 03, 2014 -

Jack Schmitt Ford responded

Tina, Thanks for stopping by! We're glad to hear that you found the truck you were looking for. We're glad to hear that you had a positive experience, and we appreciate when our customers take the time to give feedback. We're happy that Damon was able to show you the features and you didn't feel pressured. We hope that you love your new F250, and if you have any questions please feel free to contact us, we would be happy to answer any questions! Thanks again, The Jack Schmitt Ford Lincoln Team

August 19, 2014

Lucky charm I bought my first car here 12 years ago and had the best experience so.... I went back and it was everything I expected but better Drew was our salesm More

by Mistyraich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew, Drew Frueh
Nov 03, 2014 -

Jack Schmitt Ford responded

We're glad to hear you had another great experience Misty! The buying experience can sometimes be stressful, but we're happy that Drew was able to take the pressure off. We hope that everything is going smoothly with your purchase and would be glad to answer any questions you might have. Thanks again and we're glad we can be your "lucky charm" :)

August 05, 2014

Refreshing to see focus being on the customer! I recently bought a '14 Focus ST and had a great experience dealing with Clint Haynes. He understood the car inside and out and answered every questi More

by candl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Haynes, Ben Firnkes
Nov 03, 2014 -

Jack Schmitt Ford responded

Thank you for the positive review! We're glad to hear that you had a positive buying experience. We take pride in our salesmen knowing about the products that they sell. Clint is a valuable member of the team, and were happy to hear that he was pleasant and courteous. As a dealership, transparency is important during the buying experience. Thanks again, if you have any further questions, please do not hesitate to contact us!

August 04, 2014

Purchase of Ford Escape Emily Evano assisted us in the purchase of our Ford Escape. She was very helpful and knew a lot about the vehicles we were interested in. We enjoyed More

by EBWashburn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Evano, Jaime Stack
Nov 03, 2014 -

Jack Schmitt Ford responded

Mr. Washburn, Thank you for writing a positive review about us! We are glad to hear that Emily and Jaime were helpful to you during your shopping experience. Also, we are glad to hear that your time was productive and pleasant. Congratulations on your new Escape! Let us know if you need anything in the future. Thank you again!

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