Back

Jack Schmitt Ford

Collinsville, IL

4.3
561 Reviews

1820 Vandalia St

Collinsville, IL

62234

Directions

By Type

Showing 561 reviews

November 13, 2014

A fun first time buying experience! I enjoyed my time at the dealership. I learned a lot about the car buying experience and enjoyed every step of the process! Emily was very friendly, a More

by Davidweber622
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Evano
Nov 21, 2014 -

Jack Schmitt Ford responded

We're glad that you enjoyed your time with us! The car buying experience can often be confusing, but we always make sure to explain each step so that the buyer is aware of what is going on. Our staff works to take away any buying pressure and is always happy to answer any questions. We do not believe the purchase is the end of the line, and make sure to maintain contact with the customer after the buying process should they have any questions or concerns. We believe that the customer is a vital part of our business and work to ensure that everyone has a great experience, even after they've purchased a car. Please do not hesitate to call Emily or any of our team members, should you have any future questions. Thanks again and Congratulations on your new car! The Jack Schmitt Ford Lincoln Team

November 12, 2014

Happy with Harkins :) After months of searching on line. Finally settled on a Ford Escape.Found one at another dealer and was very disappointed in the service and didnt pu More

by normalindsey1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins, Jason Lyons, Jaime Stack
Nov 21, 2014 -

Jack Schmitt Ford responded

We would just like to start off by saying congratulations on your new vehicles! We are so glad to hear that you were able to find the exact car you were looking for, both you and your husband. We really appreciate the time you took to travel an hour and a half giving us the opportunity to earn your business. Our salesmen pride themselves on always maintaining a high level of professionalism and courtesy towards everyone. We try our best to ensure that there is no buying pressure when you visit the dealership, because buying a car should ALWAYS be a positive experience! Damon and Jason are both wonderful members of our team, and we are all glad to hear that they were able to help you and your husband. We would be happy to answer any additional questions, should you have any. Thank you again and congratulations on your new vehicles! The Jack Schmitt Ford Lincoln Team

November 11, 2014

best customer sevices Damon was good help us find a car that we were looking for for a good price . Had something for may kid to while we wait. Damon was the only that came More

by ojones143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
Nov 21, 2014 -

Jack Schmitt Ford responded

Congratulations on your recent purchase! We're glad to hear that you enjoyed your time here at Jack Schmitt Ford Lincoln. Damon is a great member of the team, and we're happy that he was able to help you with the vehicle you were looking for. We would be happy to answer any additional questions that you may have. Thanks again and congratulations, The Jack Schmitt Ford Lincoln Team.

November 11, 2014

Service is what sets them apart Every major dealership sells cars for about the same price. They all offer the same incentives. The different is the people. I have never had a bad e More

by Trmarler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Evano
Nov 21, 2014 -

Jack Schmitt Ford responded

We are glad to hear that you had a positive experience at our dealership! Emily is a wonderful member of our team and is great with customers. Customer service is extremely important, and providing a positive car buying experience is essential. Transparency throughout the buying experience is something that we work tirelessly towards because it ensures the customer is getting exactly what they were told. We are so happy that you like your new car and would be glad to answer any additional questions for you. Thanks again and congratulations on your purchase, The Jack Schmitt Ford Lincoln Team

November 09, 2014

An Awesome place to buy a vehicle! Our buying experience at Jack Schmitt Ford was second to none. Both Justin Elmore and Clint Haynes were not only professional, but they treated us li More

by smokies2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Haynes, Justin Elmore
Nov 10, 2014 -

Jack Schmitt Ford responded

We are so happy to hear that you had a wonderful experience here at Jack Schmitt Ford Lincoln. It's great to hear that Justin and Clint were professional and friendly during your visit. We value customer service and always work to ensure that the customer is appropriately taken care of during the buying process. We appreciate the great feedback and look forward to future business with you. Thanks again, The Jack Schmitt Ford Lincoln Team

November 08, 2014

MKC purchase The experience was very good. All the employees were friendly and informative. They kept us informed on all the steps and there were no surprises. T More

by bjcastanho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Haynes, Jaime Stack
Nov 10, 2014 -

Jack Schmitt Ford responded

We're glad to hear that you're loving your new MKC! We appreciate when customers take the time to provide us with feedback and are happy that you had a positive experience. Please don't hesitate to contact us with any questions in the future and congratulations on your new MKC! Congratulations Again, The Jack Schmitt Ford Lincoln Team

November 08, 2014

Amazing Experience! It was an absolute pleasure to deal with Russ Sebastian and Jamie Stack at Jack Schmitt Ford. They were more than willing to work with me and help acc More

by Nicholas Wade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Sebastian, Jaime Stack
Nov 10, 2014 -

Jack Schmitt Ford responded

Nick, Congratulations on your new vehicle! We always love to hear feedback from our customers, especially when they've had a great experience. We are glad to work with customers to make sure they get exactly what they want and are happy with their purchase. We're happy to hear that Russ and Jamie were helpful during your time at the dealership and were friendly and courteous. Our team values customer service greatly and would be happy to answer any additional questions! Thanks again and congratulations, The Jack Schmitt Ford Lincoln Team

November 07, 2014

Amazing I went to this dealership because they were the only one with Focus xxx in stock. I was treated very fairly from the start to the finish. The salesm More

by nathan moore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Elmore
Nov 10, 2014 -

Jack Schmitt Ford responded

Congratulations on both of your new Focuses! We're glad you and your wife were able to find the cars you were looking for. Our salesmen take pride in the vehicles they sell and are very knowledgeable about the products. We would be happy to answer any additional questions, so please don't hesitate should you have any. Congratulations on your new cars and we look forward to your future business! Thanks Again and Congratulations, The Jack Schmitt Ford Lincoln Team

November 05, 2014

Truck sales Great customer service . Super friendly staff quick and effecient. Russ was so helpful. Finance was easy very relaxed setting. No pressure sales w More

by Jenny1973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jade Noll, Russ Sebastian
Nov 10, 2014 -

Jack Schmitt Ford responded

Jenny, We're glad to hear that our staff was friendly and efficient. Russ is a great member of the team and is very knowledgeable about the vehicles. We work hard to take any pressure off of the customer during the buying experience, as it should be a time of celebration. We look forward to your future business and would be happy to answer any additional questions. Thanks Again, The Jack Schmitt Ford Lincoln Team

November 03, 2014

Great experience After searching for a vehicle for 6+ months, I found the right vehicle for me and my family here. Everyone there was very friendly and I would recomen More

by Carrie wilder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack
Nov 10, 2014 -

Jack Schmitt Ford responded

Carrie, We're so glad to hear that you were able to find the perfect vehicle! We appreciate when our customers take the time to post about their experiences. Our staff works to ensure that you have a positive buying experience and think buying a car should be a time for celebration. We would be happy to answer any additional questions! Thanks Again, The Jack Schmitt Ford Lincoln Team