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Jack Schmitt Ford

Collinsville, IL

4.4
564 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 564 reviews

April 01, 2015

beyond great experience! I'm not one to review something. However, today I am. We needed a newer car. We had a very tight budget. Virtually nothing. We walked into the used ca More

by Debra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Clanney
Apr 01, 2015 -

Jack Schmitt Ford responded

Debra, Let me start off by saying Congratulations! We are always so thrilled to hear that our customer service is top notch! I also wanted to thank you for taking the time to leave a review, that way others are able to get an idea of the great experience they're able to have at Jack Schmitt Ford Lincoln. Brad is a wonderful member of our team and, like our entire staff, is completely committed to providing the most outstanding customer experience possible. As you mentioned, during tax season the vehicles move so quickly that it is sometimes a challenge to keep up with the intake and output. We are glad to hear that Brad was able to find you another vehicle that was everything you wanted, AND get the numbers worked out in your favor. Our goal as a dealership, is to ensure that each person who comes through our door is treated as an individual opportunity to leave a positive lasting impression. If there is anything at all that we can help with or you have any questions, please do not hesitate to contact us and we would be happy to help out in any way possible. Congratulations and Thanks Again! The Jack Schmitt Ford Lincoln Team

March 02, 2015

Basic Service Don Wilhold is the best! He is so nice and friendly to the customers. He ensures he is doing his best to make the customer feel appreciated. Don is th More

by dustin8201
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Wilhold
Mar 03, 2015 -

Jack Schmitt Ford responded

Dustin, Let me start by saying we appreciate you taking the time to provide feedback! We are so glad to hear that Don is great to work with and help you accomplish your service needs. We always make sure to put the customer first in order to ensure a wonderful experience with our dealership, and outstanding customer satisfaction! We look forward to continuing to earn your business and would be happy to help out in any way possible in the future! Thanks again, The Jack Schmitt Ford Lincoln Team

January 15, 2015

Great Experience Buying a Used Vehicle from Ali We called on an Ad for a Kia Soul and talked to Ali Abusharif. My husband said we would swing by the next day. When we arrived the car was sitting u More

by dayum2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 16, 2015 -

Jack Schmitt Ford responded

Congratulations on your new Kia Soul! We always appreciate when customers take the time to write about their experience with us, as it allows us to continue improving for the future. As a dealership, we pride ourselves on a pressure free environment, and always work to ensure the customer has a positive lasting experience with us. We feel that high pressure sales do not create lasting relationships with our customers, and we understand how important the community is to us! We are always glad to hear that Ali was knowledgeable about the vehicle and able to help answer any questions you may have had. Our team is always happy to help, and we ensure that our customers are comfortable when they come to look at vehicles. If you have any future questions or concerns, please do not hesitate to contact Ali or any of our other team members! We are always happy to help. :) Again, Congratulations! The Jack Schmitt Ford Lincoln Team

January 12, 2015

Easy and Great to work with A great dealership to work with. Jim Smith went out of his way to make us happy. I would recommend this dealership to anyone looking for a new or used More

by bobb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Jaime Stack
Jan 16, 2015 -

Jack Schmitt Ford responded

Bobb, We're so happy to hear that you had a great experience with us! With each and every customer, we strive to create and excellent and enjoyable buying experience. Both Jim and Jamie are wonderful team members and we're lucky to have them on our side! We work tirelessly to ensure that there is no buying pressure, and the customer is able to enjoy their time with us, because we believe that car buying should be a stress free experience. We greatly appreciate your recommendations and would be happy to help in the future should you have any questions or concerns. Lastly, Congratulations on your new vehicle, we hope you love it! Thanks again, and Congrats! The Jack Schmitt Ford Lincoln Team

December 02, 2014

Friendly and hassle free Fantastic group of people that enjoy making their customers happy. Ron Michael was an extremely friendly and knowledgeable salesman and made the purch More

by robertwhamm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack
Dec 05, 2014 -

Jack Schmitt Ford responded

Robert, We appreciate you taking the time to write about your experience here so we can continue improving. Customer satisfaction is our number one priority, and we always work to ensure that they have a positive buying experience. We're glad to hear that Ron was friendly and knowledgeable and was able to help make your purchase a breeze. We are glad to hear that you will recommend us, and look forward to the opportunity to earn your future business. If you have any future questions or concerns, please do no hesitate to contact Ron or any of our team members, as we are always happy to help. :) Thanks again, The Jack Schmitt Ford Lincoln Team

November 30, 2014

Buying a new car The salesman Damon Harkins very knowledgeable and informative. Russ Sebastian gave me the first figures to work with and Mrs Stack was very helpful. More

by Trina Hurley
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Sebastian, Damon Harkins, Jaime Stack
Dec 01, 2014 -

Jack Schmitt Ford responded

Trina, We're glad to hear that Damon was able to help answer any questions you may have had, and that Mrs. Stack was helpful. We would be happy to answer any future questions, so please do not hesitate to contact Damon or any of our team members should you have any questions. Thanks again, and Congratulations on your new car! The Jack Schmitt Ford Lincoln Team

November 26, 2014

Our Dream Car My husband and I recently purchased our dream car, the 2015 Ford Mustang, from Jack Schmitt Ford in Collinsville, IL and we love it! Our entire exper More

by cheripie66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Elmore, Ben Firnkes
Nov 28, 2014 -

Jack Schmitt Ford responded

Congratulations on your new 2015 Ford Mustang! We always love to hear that we're able to help our customers get the car of their dreams. We would like to start off by saying thank you for giving us the opportunity to earn your business. We are so happy to hear that Justin was kind and courteous during your time with us, and was able to help answer any questions. We always appreciate when our customers take the time to write about their experience here, as it helps us continue to improve for the future. If you have any future questions, please do not hesitate to give Justin a call or contact any of our team members, as we are always happy to help. Thanks again, and Congratulations on your dream car! The Jack Schmitt Ford Lincoln Team.

November 21, 2014

Even happier with Harkins part 2 After purchasing our new Ford Escape, my husband mentioned to Damen a specific truck he had been looking for. Damen asked what it was he was looking f More

by tomlindsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins, Jason Lyons, Ben Firnkes
Nov 24, 2014 -

Jack Schmitt Ford responded

Tom, We're so glad to hear that you had another great experience with us! Customer satisfaction is very important and we are always more than happy to find the perfect vehicle for our customers. We would be glad to answer any questions, and please don't hesitate to contact us with any future concerns. Thanks again, The Jack Schmitt Ford Lincoln Team

November 19, 2014

My Internet shopping for a Focus and purchase of one I shopped thru the internet and True Car and was contacted by a few dealers and Jack Schmitt Ford was the closest but after dealing with everyone ther More

by dartnator
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Emily Evano, Mike Paule
Nov 21, 2014 -

Jack Schmitt Ford responded

Congratulations on your 2014 Race Red Focus! We appreciate when our customers take the time to provide us with feedback about their experience here, and are always happy to hear good things. Emily is a great member of the team, and our salespeople pride themselves on their knowledge of the vehicles. We believe in a stress free buying experience, and always try to make sure our customers leave happy. Our service team is always happy to help with any future car maintenance, and we look forward to the opportunity to earn your business in the future, even if you move across the country. :) Congratulations on your new Focus! The Jack Schmitt Ford Lincoln Team

November 19, 2014

Great place, super friendly I went to trade my car in and they gave me better than trade in value, they also worked with my financing and made it a breeze. Damon was a great sal More

by Nikki Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
Nov 21, 2014 -

Jack Schmitt Ford responded

Nikki, Congrats on your new Car! We are glad to hear that Damon was personable and professional during your time with us, and that you had a good buying experience. Customer happiness is very important to us, and we work to make sure that we give our customers a fair trade and that they don't feel pressured. Congratulations! The Jack Schmitt Ford Lincoln Team

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