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Jack Schmitt Ford

Collinsville, IL

4.3
561 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 561 reviews

January 12, 2015

Easy and Great to work with A great dealership to work with. Jim Smith went out of his way to make us happy. I would recommend this dealership to anyone looking for a new or used More

by bobb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Jaime Stack
Jan 16, 2015 -

Jack Schmitt Ford responded

Bobb, We're so happy to hear that you had a great experience with us! With each and every customer, we strive to create and excellent and enjoyable buying experience. Both Jim and Jamie are wonderful team members and we're lucky to have them on our side! We work tirelessly to ensure that there is no buying pressure, and the customer is able to enjoy their time with us, because we believe that car buying should be a stress free experience. We greatly appreciate your recommendations and would be happy to help in the future should you have any questions or concerns. Lastly, Congratulations on your new vehicle, we hope you love it! Thanks again, and Congrats! The Jack Schmitt Ford Lincoln Team

December 02, 2014

Friendly and hassle free Fantastic group of people that enjoy making their customers happy. Ron Michael was an extremely friendly and knowledgeable salesman and made the purch More

by robertwhamm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack
Dec 05, 2014 -

Jack Schmitt Ford responded

Robert, We appreciate you taking the time to write about your experience here so we can continue improving. Customer satisfaction is our number one priority, and we always work to ensure that they have a positive buying experience. We're glad to hear that Ron was friendly and knowledgeable and was able to help make your purchase a breeze. We are glad to hear that you will recommend us, and look forward to the opportunity to earn your future business. If you have any future questions or concerns, please do no hesitate to contact Ron or any of our team members, as we are always happy to help. :) Thanks again, The Jack Schmitt Ford Lincoln Team

November 30, 2014

Buying a new car The salesman Damon Harkins very knowledgeable and informative. Russ Sebastian gave me the first figures to work with and Mrs Stack was very helpful. More

by Trina Hurley
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Sebastian, Damon Harkins, Jaime Stack
Dec 01, 2014 -

Jack Schmitt Ford responded

Trina, We're glad to hear that Damon was able to help answer any questions you may have had, and that Mrs. Stack was helpful. We would be happy to answer any future questions, so please do not hesitate to contact Damon or any of our team members should you have any questions. Thanks again, and Congratulations on your new car! The Jack Schmitt Ford Lincoln Team

November 26, 2014

Our Dream Car My husband and I recently purchased our dream car, the 2015 Ford Mustang, from Jack Schmitt Ford in Collinsville, IL and we love it! Our entire exper More

by cheripie66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Elmore, Ben Firnkes
Nov 28, 2014 -

Jack Schmitt Ford responded

Congratulations on your new 2015 Ford Mustang! We always love to hear that we're able to help our customers get the car of their dreams. We would like to start off by saying thank you for giving us the opportunity to earn your business. We are so happy to hear that Justin was kind and courteous during your time with us, and was able to help answer any questions. We always appreciate when our customers take the time to write about their experience here, as it helps us continue to improve for the future. If you have any future questions, please do not hesitate to give Justin a call or contact any of our team members, as we are always happy to help. Thanks again, and Congratulations on your dream car! The Jack Schmitt Ford Lincoln Team.

November 21, 2014

Even happier with Harkins part 2 After purchasing our new Ford Escape, my husband mentioned to Damen a specific truck he had been looking for. Damen asked what it was he was looking f More

by tomlindsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins, Jason Lyons, Ben Firnkes
Nov 24, 2014 -

Jack Schmitt Ford responded

Tom, We're so glad to hear that you had another great experience with us! Customer satisfaction is very important and we are always more than happy to find the perfect vehicle for our customers. We would be glad to answer any questions, and please don't hesitate to contact us with any future concerns. Thanks again, The Jack Schmitt Ford Lincoln Team

November 19, 2014

My Internet shopping for a Focus and purchase of one I shopped thru the internet and True Car and was contacted by a few dealers and Jack Schmitt Ford was the closest but after dealing with everyone ther More

by dartnator
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Emily Evano, Mike Paule
Nov 21, 2014 -

Jack Schmitt Ford responded

Congratulations on your 2014 Race Red Focus! We appreciate when our customers take the time to provide us with feedback about their experience here, and are always happy to hear good things. Emily is a great member of the team, and our salespeople pride themselves on their knowledge of the vehicles. We believe in a stress free buying experience, and always try to make sure our customers leave happy. Our service team is always happy to help with any future car maintenance, and we look forward to the opportunity to earn your business in the future, even if you move across the country. :) Congratulations on your new Focus! The Jack Schmitt Ford Lincoln Team

November 19, 2014

Great place, super friendly I went to trade my car in and they gave me better than trade in value, they also worked with my financing and made it a breeze. Damon was a great sal More

by Nikki Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
Nov 21, 2014 -

Jack Schmitt Ford responded

Nikki, Congrats on your new Car! We are glad to hear that Damon was personable and professional during your time with us, and that you had a good buying experience. Customer happiness is very important to us, and we work to make sure that we give our customers a fair trade and that they don't feel pressured. Congratulations! The Jack Schmitt Ford Lincoln Team

November 15, 2014

Emily - New Ford Fusion After looking at several cars, I decided on the Ford Fusion Titanium Hybrid. I live about 50 miles from Jack Schmitt, and there are several Ford deal More

by mauerm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Evano
Nov 21, 2014 -

Jack Schmitt Ford responded

Firstly, we really appreciate the opportunity to earn your business, and the time you took to visit us over other dealerships. We're glad to hear that you enjoyed your experience at Jack Schmitt Ford Lincoln! Emily, along with the rest of our team, is very knowledgeable about the vehicles they represent, and are always happy to answer any questions. Our team works to ensure that the customer does not feel pressured to purchase a vehicle when they visit. We believe that the car buying experience should be enjoyable, not a chore. We are glad that you consider us the exception to the stigma. Thank you again, and Congratulations on your new Ford Fusion Titanium Hybrid! The Jack Schmitt Ford Lincoln Team

November 14, 2014

outstanding service! Clint was absolutely amazing! Made the purchase so easy! I would buy every car from him! Friendly, helpful, and patient! Outstanding service! I am b More

by melanierenae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Haynes
Nov 21, 2014 -

Jack Schmitt Ford responded

Melanie, Congratulations on your new Ford Edge! We are happy to hear that Clint was friendly and courteous during your time at the dealership, and was able to make purchasing a car a stress free experience. We would be glad to answer any questions, and look forward to the opportunity to earn your future business. Thanks again, and Congratulations on your new Edge! The Jack Schmitt Ford Lincoln Team

November 13, 2014

New Vehicle Purchase I recently purchased a 2013 Dodge Grand Caravan from Jack Schmitt Ford. We had a terrible experience with Auffenberg. We spent literally an entire d More

by tbull29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith
Nov 21, 2014 -

Jack Schmitt Ford responded

We absolutely appreciate the opportunity to earn your business, and congratulations on your 2013 Grand Caravan. It is our top priority to consider the wants and ability of our customers, and work to ensure that we provide them with the best options. Our customers are the most important thing, and we always do our best to ensure a happy dealership experience. We are also glad to hear that Jim was able to help you and your wife find the vehicle you were looking for. We would be happy to answer any further questions and look forward to helping with any service needs. Thanks again, The Jack Schmitt Ford Lincoln Team.

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