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Jack Schmitt Ford

Collinsville, IL

4.5
566 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 566 reviews

May 14, 2015

Tight Budget My husband and I just purchased a used minivan. We came in with a price in mind for our trade in, a price in mind for the interest, everything. We n More

by Jen Goebel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jade Noll, Jaime Stack, Michael Miller
May 18, 2015 -

Jack Schmitt Ford responded

Jen, Congratulations on your new van! We are glad to hear that both Mike and Jamie were able to help both you and your husband find the vehicle that fit into the budget you had in mind. Our team always works to ensure that we meet the needs of our customers to the best of our ability. We know that every customer is an important opportunity to leave a great lasting impression no matter what the purchase. Please feel free to contact any member of our team should you have any questions in the future. Thanks again, The Jack Schmitt Ford Lincoln Team

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May 12, 2015

Great Service on every visit! I have always received great service from Don Wilhold as my service advisor. He makes me feel comfortable and I trust the services he recommends for m More

by ajmoney5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Wilhold
May 18, 2015 -

Jack Schmitt Ford responded

We're always happy to see when customers take the time to share their experiences with both sales and service! Don is a great member of the service team and we are lucky to have him. We always go above and beyond to make sure that our customers are getting the best service possible and work to ensure that everyone has a great experience. We look forward to earning your continued business in the future! Thanks again, The Jack Schmitt Ford Lincoln Team

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May 11, 2015

Experience seemed painless. I worked with Mike Miller. Her was very friendly and pointed out all the different features on the Ford Focus that I purchased. I felt that I was tr More

by Ruth@Ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Evano, Michael Miller
May 18, 2015 -

Jack Schmitt Ford responded

Ruth, Congratulations on your new Ford Focus! We are so happy to hear that you had a great experience and that Mike was very helpful! We're always happy to help and make sure that everyone is treated fairly and knows that they are getting the best deal possible. Please do not hesitate to let us know if you need anything in the future. Thanks again, The Jack Schmitt Ford Lincoln Team

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May 01, 2015

Ford F-150 I purchased a 2008 Ford F-150 from this dealership. I didn't have any problems finding what I wanted everyone that works there is super friendly. Damo More

by Ferguson21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins, Adam Bohle
May 04, 2015 -

Jack Schmitt Ford responded

Congratulations on your F-150! We strive to make sure that everyone has a great experience from start to finish with us here at Jack Schmitt Ford Lincoln. Damon is a great team member and we all work to ensure that our customers are taken care of. We look forward to the opportunity to earn your business in the future and if you ever need anything, please do not hesitate to let Damon or any of us know. We are always happy to help out in any way possible. Thanks again, The Jack Schmitt Ford Lincoln Team

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April 30, 2015

jim great with sales, miike was fantasticteaching electronic jim great with sales, miike (sales) was fantastic teaching the electronics for my wife n I (next day after sale) Thanks so much to your whole team. A More

by Cliff 12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Jaime Stack, Michael Miller
May 04, 2015 -

Jack Schmitt Ford responded

Cliff, congratulations on your new vehicle! Jim and Mike are great members of our team and work to ensure the best possible customer experience possible. They pride themselves on knowing the vehicles inside and out. With all of the new technology out there, the vehicles can sometimes be confusing so we're glad to hear that Mike was able to assist you. Jamie and our finance team are always working hard to get you the best possible rates and we are always eager to assist someone when possible. If you need anything in the future, definitely let us know and we would be happy to assist you. Thanks again, The Jack Schmitt Ford Lincoln Team

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April 30, 2015

Excellent Service I would like to take a minute and thank Don Wilhold, and the entire service department at Jack Schmitt Ford. The service department does a great job o More

by TPD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Wilhold
May 04, 2015 -

Jack Schmitt Ford responded

We always appreciate customers taking the time to talk about their experience here at Jack Schmitt Ford Lincoln. We are so glad to hear that your experience has always been great with our service department, and that Don has been helpful and courteous. Our service department works hard to take care of our customers because they are what drive our business. If you need anything in the future certainly let us know, we are always happy to help out. Thanks again, The Jack Schmitt Ford Lincoln Team

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April 27, 2015

First new car purchase My husband and I went looking to make a purchase on our first new car. We did some research online before we went and couldn't be any happier with the More

by TomCarG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Brad Clanney
Apr 29, 2015 -

Jack Schmitt Ford responded

Let us start off by saying Congratulations on your new vehicle! We really appreciate you taking the time to let others know how positive your experience was at Jack Schmitt Ford Lincoln. Customer satisfaction is our number one priority here at Jack Schmitt Ford Lincoln and we always work to ensure everyone has a great experience. Brad is a great member of our team and we understand that every individual is an opportunity to leave a wonderful lasting impression. We always do our best to guarantee transparency because it helps take stress and nerves out of the equation. We look forward to the opportunity to earn your son's business in the future, and if you have any questions or needs, feel free to let us know and we would be happy to assist in any way possible. Thanks again and Congratulations! The Jack Schmitt Ford Lincoln Team

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April 20, 2015

Purchase New F-150 Truck This is the 3rd vehicle I have purchased at Jack Schmitt Ford-Lincoln. Each time, the customer service has been excellent from all employees at the d More

by 3shortboys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
Apr 20, 2015 -

Jack Schmitt Ford responded

Let us start off by saying congratulations on your new Ford F-150! We greatly appreciate when customers take the time to share their experiences with others and let them know that we set the standard in customer satisfaction. We are rated as one of the leading dealerships in the region for customer satisfaction, and we continually strive to better our practices and ensure the best possible experience. Each member of our team understands just how vital a great experience is at Jack Schmitt Ford Lincoln. We all work to ensure that every question is answered, every need is addressed, and every opportunity is taken to leave the customer with a great lasting impression. If you have any questions in the future or feel there is anything that we can assist you with, please do not hesitate to give us a call and we would be happy to help out in any way possible. Thanks again, The Jack Schmitt Ford Lincoln Team

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April 16, 2015

corporate perks program internet person was very friendly and knowledgeableBrad Clancy was my rep. He took the time to learn about me & my wife. The finance Lady was also ver More

by Alwcon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jade Noll, Jaime Stack, Brad Clanney
Apr 17, 2015 -

Jack Schmitt Ford responded

Congratulations on your new vehicle! Here at Jack Schmitt Ford Lincoln we always appreciate when our customers take the time to share their experiences. Jade is the Internet Manager here and does a wonderful job working with our customers to ensure that they get any questions answered before arriving. Brad is a great member of our sales team and is always eager, like the rest of our sales team, to ensure that anyone who visits Jack Schmitt Ford Lincoln has a great experience. Jamie and our finance team are some of the best in the region and work to get the best deal possible for anyone pursuing a purchase. Please feel free to give us a call if you ever have any questions and any member of our team would be happy to assist you in any way possible. Thanks again, The Jack Schmitt Ford Lincoln Team

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April 06, 2015

Great Experience Very friendly sales staff. Very knowledgeable. No pressure. He found us the perfect vehicle and a fair price. I will be back. THanks again for a More

by kstajkowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith
Apr 06, 2015 -

Jack Schmitt Ford responded

We are excited to hear that you had a great experience! We always appreciate when customers take the time to talk about their experiences here at our dealership. Each member of our team contains a wealth of knowledge about the vehicles and we all believe that purchasing a vehicle should be a stress and pressure free buying experience. Please let us know if there is anything we can assist with in the future, as we always look forward to another opportunity to leave a positive lasting impression. Thanks again, The Jack Schmitt Ford Lincoln Team

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