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Jack Schmitt Ford

Collinsville, IL

4.3
561 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 561 reviews

May 24, 2015

Wonderful Experience! It was my first time buying a car and I couldn't have been more happier. Rich O'Donnell couldn't have been more helpful and patient in helping me find More

by NHibbler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich O'Donnell
Jun 03, 2015 -

Jack Schmitt Ford responded

First of all, congratulations on your first car! We are so happy that we were able to be a part of that awesome experience. Second, we are so glad that you took the time to write a positive review about your experience at Jack Schmitt. We strive to give each customer a top notch experience, especially when you are looking for your first car! Thank you for review Rich, as well as our dealership, and if you need anything in the future, please give us a call!

May 19, 2015

Great Service Brad Clanney was a wonderful help in our search for the right car. He was full of information and didn't push us to purchase immediately. Great servic More

by ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Clanney
Jun 03, 2015 -

Jack Schmitt Ford responded

We are so happy to hear that Brad Clanney was helpful during your car buying experience! Also, congratulations on finding the right car! We strive to give our customers a top notch buying experience, so it is awesome to hear that you were able to find exactly what you were looking for in a vehicle. We are happy to help you with anything else in the future! Thanks again! :)

May 18, 2015

awesome the staff and atmosphere was very friendly and not pushy. It helped a lot being a first time buyer to have such a friendly sales team. Everyone was wi More

by Sky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich O'Donnell
Jun 03, 2015 -

Jack Schmitt Ford responded

Thank you so much for taking the time to review our dealership! We are so glad to hear that Rich was friendly and not too "pushy." We understand that being "pushy" is a common misconception about car dealerships, so we always make sure to give the customer plenty of time and space while researching the vehicle! Congratulations on your purchase, and if you have any more questions, feel free to contact us! Sincerely, your friends at Jack Schmitt Ford Lincoln!

May 16, 2015

Very nice! They had a great internet sales team as well as salesperson at the actual dealership! Mike Miller was very nice and not pushy like some salespeople. I More

by Sarah K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jade Noll, Ben Firnkes, Adam Bohle, Michael Miller
May 18, 2015 -

Jack Schmitt Ford responded

Sarah, Congratulations on your new vehicle! We are very happy to hear that you felt comfortable with the dealership and that Mike was friendly and not pushy. We always love to hear that our customers had a great experience and would love to continue to earn your business in the future. Please let us know if there is anything in the future that we can assist you with, as we are always happy to help! Thanks again and Congratulations! The Jack Schmitt Ford Lincoln Team

May 15, 2015

Best car buying experience I've had thus far I normally don't write reviews, but yesterday my goals were met when I purchased a 2015 Fusion SE 2.0. They worked with me on my trade in value since More

by david.runyon@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jade Noll, Ben Firnkes, Brad Clanney
May 18, 2015 -

Jack Schmitt Ford responded

David, Congratulations on your new 2015 Ford Fusion! We are so happy to hear that your experience here at Jack Schmitt Ford Lincoln was so good you decided to leave a review. Our Finance Manager, Ben, is an integral part of the Jack Schmitt team and does a great job working to get customers some of the best rates out there. Brad, and the rest of our team, all work together to make sure that each customer has a great experience with us, and that we work to get you the best deal possible. We would greatly appreciate any recommendations you might make, and look forward to earning the business of your friends and family in the future. Please let any of our team members know if there is anything that we can assist you with in the future. Thanks again and Congratulations, The Jack Schmitt Ford Lincoln Team

May 14, 2015

Tight Budget My husband and I just purchased a used minivan. We came in with a price in mind for our trade in, a price in mind for the interest, everything. We n More

by Jen Goebel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jade Noll, Jaime Stack, Michael Miller
May 18, 2015 -

Jack Schmitt Ford responded

Jen, Congratulations on your new van! We are glad to hear that both Mike and Jamie were able to help both you and your husband find the vehicle that fit into the budget you had in mind. Our team always works to ensure that we meet the needs of our customers to the best of our ability. We know that every customer is an important opportunity to leave a great lasting impression no matter what the purchase. Please feel free to contact any member of our team should you have any questions in the future. Thanks again, The Jack Schmitt Ford Lincoln Team

May 12, 2015

Great Service on every visit! I have always received great service from Don Wilhold as my service advisor. He makes me feel comfortable and I trust the services he recommends for m More

by ajmoney5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Wilhold
May 18, 2015 -

Jack Schmitt Ford responded

We're always happy to see when customers take the time to share their experiences with both sales and service! Don is a great member of the service team and we are lucky to have him. We always go above and beyond to make sure that our customers are getting the best service possible and work to ensure that everyone has a great experience. We look forward to earning your continued business in the future! Thanks again, The Jack Schmitt Ford Lincoln Team

May 11, 2015

Experience seemed painless. I worked with Mike Miller. Her was very friendly and pointed out all the different features on the Ford Focus that I purchased. I felt that I was tr More

by Ruth@Ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Evano, Michael Miller
May 18, 2015 -

Jack Schmitt Ford responded

Ruth, Congratulations on your new Ford Focus! We are so happy to hear that you had a great experience and that Mike was very helpful! We're always happy to help and make sure that everyone is treated fairly and knows that they are getting the best deal possible. Please do not hesitate to let us know if you need anything in the future. Thanks again, The Jack Schmitt Ford Lincoln Team

May 01, 2015

Ford F-150 I purchased a 2008 Ford F-150 from this dealership. I didn't have any problems finding what I wanted everyone that works there is super friendly. Damo More

by Ferguson21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins, Adam Bohle
May 04, 2015 -

Jack Schmitt Ford responded

Congratulations on your F-150! We strive to make sure that everyone has a great experience from start to finish with us here at Jack Schmitt Ford Lincoln. Damon is a great team member and we all work to ensure that our customers are taken care of. We look forward to the opportunity to earn your business in the future and if you ever need anything, please do not hesitate to let Damon or any of us know. We are always happy to help out in any way possible. Thanks again, The Jack Schmitt Ford Lincoln Team

April 30, 2015

jim great with sales, miike was fantasticteaching electronic jim great with sales, miike (sales) was fantastic teaching the electronics for my wife n I (next day after sale) Thanks so much to your whole team. A More

by Cliff 12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Jaime Stack, Michael Miller
May 04, 2015 -

Jack Schmitt Ford responded

Cliff, congratulations on your new vehicle! Jim and Mike are great members of our team and work to ensure the best possible customer experience possible. They pride themselves on knowing the vehicles inside and out. With all of the new technology out there, the vehicles can sometimes be confusing so we're glad to hear that Mike was able to assist you. Jamie and our finance team are always working hard to get you the best possible rates and we are always eager to assist someone when possible. If you need anything in the future, definitely let us know and we would be happy to assist you. Thanks again, The Jack Schmitt Ford Lincoln Team

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