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Jack Schmitt Ford

Collinsville, IL

4.3
561 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 561 reviews

December 29, 2015

Best experience I've had purchasing a vehicle. Jim was amazing, a real pleasure to deal with. His attention to detail impressed me the most. I felt like Jim really wanted to "help" me instead of More

by steve204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Jaime Stack
December 23, 2015

Most pleasurable buying experience we have ever had We went to Jack Schmitt Ford when we were ready to buy a new truck mainly because of the excellent service we have received over the past few years fr More

by Jim87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Craig Neuenschwander, Mike Paule, Don Wilhold, Jaime Stack
December 11, 2015

The way truck shopping should be!! The folks at Jack Schmitt Ford Lincoln have changed my opinion on new vehicle sales. Jim, my salesman was very helpful with the vehicle information an More

by dlwarning
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Gary Thaller, Jaime Stack
Dec 11, 2015 -

Jack Schmitt Ford responded

dlwarning, Thanks so much for taking the time to share your experience here on DealerRater. Jack Schmitt Ford Lincoln has always prided itself on offering the best deals, but our new challenge is consistency in the digital space which is an area that we feel we are simply the best in the area at. While many dealers advertise one-offs or loss leaders to get attention and use bait and switch techniques, we believe in advertising our best price up front on all of our inventory with consistency across all inventory listings as well as having vehicles clearly marked on the lot. The challenge is that many customers are used to having to negotiate a great deal...we almost make it "too easy" which some people interpret as us not being very flexible. Most customers are appreciative and we are growing our business. We are happy to see that you are pleased with our process and our people! Thanks so much for your business. You made a great choice with your truck and we will take great care of you as long as you come to Jack Schmitt Ford Lincoln!

December 05, 2015

Very knowledgable about the product, and very friendly. I would recommend this dealership to friends, very reasonable, no pressure. The dealership made you feel very comfortable. I would definitely purchase More

by Lorett8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Haynes, Damon Harkins, Jaime Stack
December 02, 2015

Incredibly smooth, friendly,& accommodating Mike Miller & Jamie Stack made my purchase incredibly simple,smooth, quick & stress free! I had had some difficult things going on and they did all th More

by JonS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Michael Miller
November 24, 2015

Excellent buying experience Clint took great care of me through the entire buying process from the time I arrived until I left with my brand new 2015 Ford Focus St. Excellent ser More

by cmigneco91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Haynes, Ben Firnkes
November 23, 2015

Another Happy Customer I went through USAA Car Buying Service on Sunday, and was contacted by Russ Sebastian first thing Monday morning. I explained to Russ, my wife and I More

by Lincoln Couple
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Sebastian, Jaime Stack
November 20, 2015

Painless buying experience Clint Haynes gave me a great deal with no hassle, was worth the drive to Collinsville from Arkansas to get the vehicle I wanted at a price that beat a More

by kay3268
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Haynes
November 17, 2015

Great service Jack Schmitt's team went out of their way to assist me in my purchase. Jim and Jaime worked together to find me a vehicle and financing that would hel More

by walknom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Jaime Stack
November 04, 2015

Amazing The team at Jack Scmitt were great. Everyone was friendly, helpful and professional. There was no pressure to make a decision just the willingness to More

by Rikki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Jensen, Jason Lyons, Gary Thaller, Ben Firnkes
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