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Jack Schmitt Ford

Collinsville, IL

4.3
561 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 561 reviews

February 11, 2016

Amazing people! I love Jack Schmidt Ford in Collinsville, IL!!! The customer service was amazing!!! I knew what I wanted when I went in and Jim Smith gave me a few op More

by DShoop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Jaime Stack
Feb 16, 2016 -

Jack Schmitt Ford responded

DShoop, Thanks so much for taking the time to tell us about your experience. We pride ourselves on helping you get the vehicle you want to own instead of forcing you to buy what we want you to buy. The Escape is a great vehicle! We hope you could recommend us to others to have the same experience that you have. We look forward to serving you in the future! -Andy Carr, General Manager

February 09, 2016

Great Experience! Top notch customer service! Very friendly and informative staff. Very professional throughout the whole car buying process. We worked with Mike Miller More

by Richters08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jade Noll, Ben Firnkes, Michael Miller, Hallie Trask
Feb 16, 2016 -

Jack Schmitt Ford responded

Richters08- what an awesome photo! Thanks so much for working with us on your new Explorer. We are so glad you enjoyed the experience. You will absolutely LOVE owning the Explorer and we hope you will take advantage of our service department as well. Please let us know how we can assist you in the ownership of your new vehicle! -Andy Carr, General Manager

February 07, 2016

Awesome!! I posted a note on Facebook if anyone knew a Ford salesperson in area - the immediate responses were JIM SMITH at Jack Schmitt. Wow! They were right More

by VS62234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Jim Smith, Jaime Stack
Feb 16, 2016 -

Jack Schmitt Ford responded

VS62234, What a great idea to find someone trustworthy to work with on your vehicle purchase! We are glad that someone had already had the "Jim Smith experience" and could refer you to him for help with your new vehicle. Jimmy is one of the great ones! Please let us know how we may be of assistance to you in the future. -Andy Carr, General Manager.

February 01, 2016

Great Service! It was a pleasure buying my truck from Mike Miller and Jack Schmitt Ford. Mike was very knowledgeable regarding the truck and even my questions compar More

by scottgut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Miller
January 27, 2016

"Best Car Buying Experience Ever" What a GREAT EXPERIENCE, Jim Smith went above and beyond service, he took the time to show my daughter all the extra bells and whistles on the Ford Es More

by PaulHU2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
Feb 19, 2016 -

Jack Schmitt Ford responded

PaulHU2, We are so thankful for the opportunity to do business and that you chose to purchase with Jim Smith here at Jack Schmitt Ford Lincoln. We are very pleased that you had the "Best Car Buying Experience Ever." We hope you will share that with anyone else you know who may be considering a new or pre-owned vehicle. If I may ever personally be of assistance to you on your Ford Escape, please feel free to reach out! -Andy Carr, General Manager

January 23, 2016

Great Deals Knew I would get a great deal... Fourth car I bought from Jim Smith. He showed me 3 cars and discussed 2 more. I will reccomend More

by charleed5648
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Jaime Stack
Feb 19, 2016 -

Jack Schmitt Ford responded

charleed5648, We sincerely appreciate that you have been a customer of Jim Smith and of Jack Schmitt Ford Lincoln over the years. We are glad that you know you can count on Jim and on us to make the best deals and that you would recommend us to others. If I may ever personally assist you with any of your needs please feel free to reach out. -Andy Carr, General Manager

January 14, 2016

great customer service I can't believe I forgot to mention in my previous review that Hallie was excellent in expediting my car buying experience as well. After verifying th More

by jkbreneman83
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hallie Trask
Feb 19, 2016 -

Jack Schmitt Ford responded

jkbreneman83, I am very pleased to hear that you found Hallie to be excellent. We are very lucky to have her with us. We created an entire department in our store that no other dealer around us (to my knowledge) has, a Customer Care Center. We did this so that people would not have to wait to speak to a salesperson or service advisor and so that when they call they can immediately speak to someone who can help them without being placed on hold or transferred. The response has been great. Thank you from all of us for being a Jack Schmitt Ford Lincoln customer. We look forward to assisting you in the future! -Andy Carr, General Manager

January 05, 2016

comfortable Unlike some of the other dealers we went to the selection was good for what we were looking for. I started online in Dec and was contacted by phone an More

by cindy1956
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jade Noll, Jaime Stack, Michael Miller
Feb 19, 2016 -

Jack Schmitt Ford responded

cindy1956, I am so glad to hear that filling up our spare lot with inventory has come in handy! We are often overlooked and people head over to St. Louis because they can't imagine that a dealership in Collinsville would have this much inventory! I am also pleased to hear that Michael Miller and our staff took great care of you. Thank you so much for being a customer here at Jack Schmitt Ford Lincoln. Please feel free to reach out if I may ever personally be of assistance. -Andy Carr, General Manager

January 03, 2016

Excellent Service !! We chose Jack Schmidtt Ford because they help us from our initial phone call to express interest to having the vehicle ready when we got there. They w More

by norman13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jade Noll, Jim Smith
Feb 19, 2016 -

Jack Schmitt Ford responded

norman13, Thank you so much for taking the time here to share your experience, and most importantly thank you for being a customer of Jim Smith and of Jack Schmitt Ford Lincoln! We understand the stress that goes with walking into a dealership and we have tried to establish a new process that avoids most of those pain points and to just be easy to work with. Pleas let us know who else we can help! If I may ever personally assist you with anything please feel free to contact me. -Andy Carr, General Manager

December 30, 2015

Fantastic! Jim and Ben were both fantastic to work with! I have never left a dealership and felt like I was treated fairly and had an honest experience until to More

by ktracy99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
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