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Jack Schmitt Ford

Collinsville, IL

4.3
561 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 561 reviews

March 08, 2016

Excellent experience from beginning to end I have purchased 3 cars in the past 18 months for me and my wife from 3 different dealerships. The sales experience with Jim Smith and the financing m More

by Keith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Jaime Stack
Mar 29, 2016 -

Jack Schmitt Ford responded

Keith, Thank you so much for taking the time here to write such a kind review. We appreciate all positive comments, but this one is particularly important to us. With the average purchase taking place once every 5 or so years for most people, consumers don't generally remember much about the car buying process other than the things that didn't go so great. The fact that you have experienced this a few other times recently and that we stood out means a lot! Jim Smith is an outstanding guy and we are fortunate to have him here. We work hard to try to make sure our customers never feel pressure. We are glad you enjoyed your experience. If I may ever be of assistance to you, please feel free to contact me personally. -Andy Carr, General Manager

March 05, 2016

Great guy Jim Smith greeted me at the door and was terrific from that moment on. It was a pleasure buying my Cadillac from him. Thank you. More

by Jenwhitten
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Jaime Stack
Mar 29, 2016 -

Jack Schmitt Ford responded

Jenwhitten, Thanks for your review and for being a Jack Schmitt Ford Lincoln customer! We appreciate the kind words about Jimmy (he is great, isn't he?) and we look forward to taking care of you for many years to come. Please reach out if I may ever personally be of assistance. -Andy Carr, General Manager

February 29, 2016

Traded and bought a Ford Taurus Jim Smith helped us trade our car and he worked with us until we found just the newer car we wanted. He was very helpful and friendly. We enjoy workin More

by chrissylbell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
Mar 29, 2016 -

Jack Schmitt Ford responded

chrissylbell, Very happy to hear about your experience with Jim Smith and we appreciate your business! -Andy Carr, General Manager

February 29, 2016

Great Customer Service I was looking for a used vehicle in a certain price range. Clint Haynes help me find what I wanted and made the shopping and the purchase easy. He wa More

by Keeping it Simple
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Haynes, Ben Firnkes
Mar 29, 2016 -

Jack Schmitt Ford responded

Keeping it Simple, Thanks for the review. We appreciate your business and we are glad to hear that things were easy here for you. We have discovered that most people hate negotiating so we have adjusted our pricing strategy here in the last couple of years. Most of our customers really like it and it shows! We are getting busier! Please feel free to reach out to me if I may ever be of assistance to you and again , thank you for the opportunity. -Andy Carr, General Manager

February 28, 2016

Great experience Friendly staff, great facility, no pressure negotiations, a clean friendly atmosphere. Damon and Russ were great to deal with at the dealership. Both More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Sebastian, Damon Harkins
Mar 29, 2016 -

Jack Schmitt Ford responded

Bill, What a gorgeous MKC and a great photo! So happy to hear that you had a great experience with our team and our place. We appreciate your business! -Andy Carr, General Manager

February 28, 2016

Felt like Family We've purchased cars from Jack Schmitt before but thought with all the ads, promises and gimmicks we saw on the Internet maybe there was a better deal More

by kussbodi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Michael Miller
Mar 29, 2016 -

Jack Schmitt Ford responded

kussbodi, I wanted to take a moment today to thank you so much for taking the time to write this review and for doing business with us here at Jack Schmitt Ford Lincoln. I am excited to hear that we delivered the best product, service, and price. We believe that if we just take good care of people and help them through what is typically a difficult process, that things will work out well for us. Thats what we work for each day. Please feel free to contact me directly if I may ever be of assistance. Thanks again for choosing Jack Schmitt Ford Lincoln! -Andy Carr, General Manager

February 27, 2016

Beyond Satisfied Words cannot explain how I feel right now.Damon has ABOVE AVERAGE customer service.He worked with me to make sure I left the lot happy.I wish I could More

by Saved_bre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
Mar 29, 2016 -

Jack Schmitt Ford responded

Saved_bre, Thanks so much for the kind words about Damon Harkins. He is a great guy and we are lucky to have him on our team. I do sincerely hope that you are enjoying your new vehicle and that you will be a customer of ours in the future! Please let us know how we can assist you! -Andy Carr, General Manager

February 27, 2016

Truly fun experience Let me start by saying purchasing a vehicle is not my list of fun things to do. Sure I enjoy picking one out and driving it but everything in between More

by Redward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey, Jade Noll, Damon Harkins, Jaime Stack, Hallie Trask
Mar 29, 2016 -

Jack Schmitt Ford responded

Redward, Thanks so much for the kind review of Damon and everyone on our team. I am very pleased to read that you had a good experience with us and that we helped you get the right truck. That is one sweet ride! Please feel free to contact me personally if ever I may be of assistance! -Andy Carr, General Manager.

February 25, 2016

Fast, friendly, and convenient I started the process online, it was quick and easy. Everyone was helpful and gave a great experience. Damon was great, i did not feel pressured at More

by shawnh45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jade Noll, Damon Harkins, Jaime Stack
Mar 29, 2016 -

Jack Schmitt Ford responded

shawnh45, What a sweet car! Great photo! I am so pleased to hear that your experience with Damon was great. We have worked very hard to try to design a sales process in our store where people don't feel the typical pain points associated with getting a new vehicle. Thank you for the review and thank you for being a Jack Schmitt Ford Lincoln customer! -Andy Carr, General Manager.

February 12, 2016

Sales Our salesman was very nice and went above and beyond to be helpful. I would recommend anyone to ask for him in purchasing a vehicle. More

by Tambill123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Jaime Stack
Feb 16, 2016 -

Jack Schmitt Ford responded

Tambill123, thanks so much for the kind words and taking the time to post your review here. We look forward to continuing to serve you as a customer for many years to come. -Andy Carr, General Manager

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