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Jack Schmitt Ford

Collinsville, IL

4.3
561 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 561 reviews

June 26, 2016

Excellent service and salesman Admen was excellent to work with and went out his way to get my car exactly the way I wanted and to send driver to Ohio to pick it up. He worked a won More

by Jennifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins, Jaime Stack
Aug 15, 2016 -

Jack Schmitt Ford responded

We were all curious to see what was unique about this Fusion that it had to come from Ohio. When it got here we understood completely! What a cool car! Thanks for the positive feedback and for being a Jack Schmitt Ford Lincoln customer. We are glad we were able to assist you and we look forward to serving in the future! Please contact me personally if ever I may be of assistance to you. -Andy Carr, General Manager

June 26, 2016

Great buying experience! I would like to give a big shout out to Mike Miller and the Jack Schmitt Ford team.! I had one of the most pleasant car purchases ever! After several More

by Anne Kassly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Michael Miller
Aug 15, 2016 -

Jack Schmitt Ford responded

Anne Kassly, Thank you so much for the kind review! We know you will absolutely LOVE your new vehicle. It's beautiful! I am so glad to hear about Mike and Jaime and so proud that they have the ability to take what can normally be a process that people dread and turn it into a fun and easy day. Thank you for choosing Jack Schmitt Ford Lincoln! If I may ever personally be of assistance to you please feel free to contact my office. -Andy Carr, General Manager

June 25, 2016

GREAT EXPERIENCE We loved the experience. Mike and Ben could not have been any better. They kept their word and never pushed us. Shopping vehicles has been a painfu More

by Matt Trout
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Michael Miller
Aug 15, 2016 -

Jack Schmitt Ford responded

Matt Trout, We are very glad that we were able to take a painful process and get it turned around for you! You will absolutely love your Explorer! What a great vehicle!! We will let Mike and Ben know they can come back to work tomorrow :) In all seriousness, thank you so much for choosing Jack Schmitt and for taking the time to write the positive feedback. Please feel free to reach me personally if ever I may be of assistance to you. -Andy Carr, General Manager

June 21, 2016

New truck Very friendly no pressure to buy , Damon Harkins great salesman works with you lots of cars and trucks to chose from very enjoyable experience free ca More

by Tgs12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
Aug 15, 2016 -

Jack Schmitt Ford responded

Tgs12345, Thank you for choosing Jack Schmitt Ford Lincoln! We are so glad to hear that your experience was pleasant and pressure-free! Thats the way car buying SHOULD be!! Please feel free to contact me personally if I may ever be of assistance to you. -Andy Carr, General Manager

June 20, 2016

Excellent Ford - Lincoln Dealership The best place to shop for a New or Pre Owned Vehicle. No pressure , no big fancy Sales talk , Just honest and very knowledgable of all the Vehicles More

by MikeBonet
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Miller
Aug 15, 2016 -

Jack Schmitt Ford responded

MikeBonet, I wanted to take a moment to thank you so much for the kind words about Mike Miller, your experience and our entire team. We work hard to make the car buying experience no-nonsense yet more pleasant for our clients. If ever I may personally be of assistance to you please feel free to contact my office. -Andy Carr, General Manager

June 19, 2016

A+ Purchase! Test drove a 2016 Focus ST a few months ago at Jack Schmitt Ford and liked it so much that I decided to factory order one. Clint Haynes was very knowl More

by kdwalker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Haynes, Jaime Stack
Aug 15, 2016 -

Jack Schmitt Ford responded

kdwalker, thank you so much for the kind words. We have many on our team who love the Focus ST model and are very enthusiastic about that particular vehicle. We are known among many car clubs as the "Focus ST Capital of the Mid West". We hope we lived up to that here for you. I know you will enjoy this new vehicle. If I may ever be of any assistance to you please feel free to reach out to my office. -Andy Carr, General Manager

June 09, 2016

EXCELLENT purchase experience at Jack Schmitt Ford! Bought a 2016 Ford truck at Collinsville Jack Schmitt Ford, and we were very happy with our salesman, Clint Haynes. Clint is professional, extremely More

by Steve & Linda Amizich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Haynes, Ben Firnkes
June 09, 2016

$700 IN DAMAGE ON PAINT JOB! MUSTANG! TOTAL DENIAL SO FAR! TOTAL DENIAL THAT ANY DAMAGE OCCURED. DROPPED IT OFF FRONT PILLARS MATCHED. PICKED UP, ONE PILLAR STRIPPED GLOSS COAT AND DAMAGED DOWN TO THE PRIMER. More

by SO DISAPPOINTED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Warnecke, Craig Neuenschwander, Mike Paule
Jun 29, 2016 -

Jack Schmitt Ford responded

This matter is currently in arbitration with the Better Business Bureau as you requested. We are cooperating with their request for information. The fact of the matter is that this damage you speak of was the result of a prior repair to the a pillar of the vehicle where the paint was mis-matched and the clear coat was not applied properly. This was evidenced by the presence of exposed bondo and mismatched paint in that location. We understand the frustration if you had never noticed the repair before, but we can't take responsibility for the repair.

June 07, 2016

Came back for a second car Came to dealership because wife was looking for new car 2 months ago. Wife got a Ford Fusion. Now 2 months later decided to trade in our van. 1st plac More

by mrufx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Michael Miller
June 06, 2016

A very nice car buying experience! Just bought a 2016 Escape from Jack Schmidt Ford in Collinsville. Everything went real well from start to finish! Our salesman, Damon Harkins was help More

by nicecarbuyingmike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
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