Back

Jack Schmitt Ford

Collinsville, IL

4.3
561 Reviews

1820 Vandalia St

Collinsville, IL

62234

Directions

By Type

Showing 561 reviews

July 19, 2016

Just what we were looking for. Damon was great to work with, laid back, and didn't try to push anything on us. He worked hard to get us a fair deal on a car and our trade in. We h More

by copternut
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon Harkins, Jaime Stack
Aug 15, 2016 -

Jack Schmitt Ford responded

copternut, What a cool car! You guys got that vehicle just in the nick of time! For about 3 days after it was sold, that was our most viewed, most called about car until it finally disappeared from our website. We really appreciate you taking the time to travel here from such a distance and for allowing us to earn your business! -Andy Carr, General Manager

July 10, 2016

Great sales experience. I had been to several dealers, before coming to Jack Schmitt. Right away Damon helped me pick the options I wanted and found the vehicle at a nearby l More

by Dorman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins, Jaime Stack
Aug 15, 2016 -

Jack Schmitt Ford responded

Norman, Wanted to thank you for the review and for doing business with us here. We strive to be competitive in our space and treat people great so that they will continue doing business with us for years to come! -Andy Carr, General Manager

July 08, 2016

Help with SYNC After having trouble reactivating my Sync service on line, I stopped at this dealer. A gentleman named Drew Frueh took care of the situation quickly More

by dovel
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh
Aug 15, 2016 -

Jack Schmitt Ford responded

dovel, Thank you for taking the time to write a kind review about your experience here. We are always happy to help anyone with their vehicle technology any way that we can. There are a lot of gadgets on our vehicles these days and we understand that people need assistance. If there is every anything we can do to help you out in the future please do let us know! -Andy Carr, General Manager

July 07, 2016

Fantastic Dealership & Associates Mike Miller at Jack Schmitt Ford Lincoln is an excellent salesman. He was kind, efficient, worked hard for us, worked around our family's schedule, an More

by Katie Noga
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Miller
Aug 15, 2016 -

Jack Schmitt Ford responded

Katie Noga, We truly appreciate the kind remarks. We love having Mike on the team because he prides himself on taking care of people and making the process fun and easy. Beautiful Highlander! Thank you for choosing Mike and Jack Schmitt Ford Lincoln! -Andy Carr, General Manager

July 06, 2016

Wonderful Experience! The Jack Schmitt dealership is wonderful! Everyone was very nice and accommodating. The salesman (Damon Hawkins) was very knowledgeable about the ca More

by Lauren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
Aug 15, 2016 -

Jack Schmitt Ford responded

Lauren, Thanks so much for taking the time to write such a kind review here on DealerRater. With all of the new technology, safety features, and equipment on the new vehicles it is important that we have knowledgeable experts who understand the product instead of uninformed sales people who just promise the moon. We are glad you found this to be the case here. Thanks so much for your business and for choosing Jack Schmitt Ford Lincoln! -Andy Carr, General Manager

July 05, 2016

Was a very easy going place Russ and Jamie were very nice, helpful. With this type of service, we will not hesitate to go back again. The car was very clean, and the time spent w More

by Dumas1992
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Sebastian, Jaime Stack
Aug 15, 2016 -

Jack Schmitt Ford responded

Dumas1992, Thanks for the kind review about Russ, Jaime and the dealership. We hope that we can be your dealership of choice now and in the future! We appreciate your business. Thank you for choosing Jack Schmitt Ford Lincoln! -Andy Carr, General Manager

July 02, 2016

Great Sales Person Russ was a very helpful and personable individual to deal with, he made our experience a very pleasant one. We would recommend him to others. More

by rkdk2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Sebastian, Craig Neuenschwander, Gary Thaller, Jaime Stack
Aug 15, 2016 -

Jack Schmitt Ford responded

rkdk2016, thanks so much for your kind review of Russ and for choosing Jack Schmitt Ford Lincoln. You'll have to excuse me but I have to wonder if there was something that happened with our other personnel that had you scoring them lower or if that was a mistake? If there is anything at all I can do personally to be of assistance please feel free to contact my office. -Andy Carr, General Manager

June 30, 2016

Excellent Service Damon was very helpful in finding the exact vehicle I was looking to buy. He was able to locate it at another dealer and have to delivered to Jack Sc More

by Brett
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
Aug 15, 2016 -

Jack Schmitt Ford responded

Brett, We very much appreciate your review and the opportunity to assist you with your new vehicle. Our associates are trained "2 ears 1 mouth" and we always seek to understand and listen so that we can better assist our clients. I am glad to hear the process was smooth and painless and that you were happy with Damon. We look forward to taking care of you for many years to come! -Andy Carr, General Manager

June 29, 2016

Wonderful Service!! It was a pleasure to work with Damon. He definitely went above and beyond. Buying a new car is scary. Damon and the Jack Schmitt staff made it very ea More

by Niki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
Aug 15, 2016 -

Jack Schmitt Ford responded

Niki, That new Explorers awesome! We know you will love it. We agree, buying a new car can be scary, overwhelming, all of those things. It's a major decision! We are happy that Damon made it a pleasant one and got you the vehicle and deal that you wanted. Thank you for choosing Jack Schmitt Ford Lincoln! -Andy Carr, General Manager

June 28, 2016

Excellent service! Mike Miller was a great person to work with. He answered all of our questions and was very helpful. He was not pushy and I told him exactly what I wan More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Miller
Aug 15, 2016 -

Jack Schmitt Ford responded

Mike, Thanks so much for the kind survey. We did in fact go through some very, very unexpected staffing issues in June and our business was growing so I want to personally apologize for the longer wait time to finalize paperwork. I believe we have those issues worked out now. I am pleased to hear that Mike took great care of you in the process and hope you are enjoying the new Edge. What an amazing vehicle! -Andy Carr, General Manager

...
42
...