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Jack Schmitt Ford

Collinsville, IL

4.3
561 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 561 reviews

September 19, 2016

Bought car and had great experience Never pushed to make a buy, very friendly and helpful, always available for questions after the sale and very interested in my interest and what I wan More

by Patti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh, Craig Neuenschwander, Mike Paule, Jaime Stack
Oct 19, 2016 -

Jack Schmitt Ford responded

Patti, Thanks so much for taking the time to write a review! We believe that great service is the only way to build long-term customers. I am very pleased to hear that our team was pleasant for you to work with! If I may ever personally be of assistance, feel free to contact my office. -Andy Carr, General Manager

September 19, 2016

Not Happy! Went to dealer because it was close and we have had good service there before, but not this time! The horn on my wife's car for some reason just stopp More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Did not get names
Oct 19, 2016 -

Jack Schmitt Ford responded

Pete, I am very sorry to read about the issue you had in our service department. While I know we could only perform the work on your horn and vehicle with your authorization, and while I know it is our normal process to dispose of or recycle damaged parts where possible, the comment from my team is not acceptable. Because I was unable to determine your identity or the specific employee that made the remark, I have met with my entire service team to make them aware of the incident and that this type of remark is not acceptable- regardless of how good of rapport we think we may have with a client. I would welcome the opportunity to speak with you directly about this at any time and I would like the opportunity to make this up to you in the future. Jack Schmitt Ford Lincoln has the highest customer satisfaction scores in the entire St. Louis area based on surveys from our service customers, but we are far from perfect. Please reach out to me at your convenience so we can discuss what happened and how we can do better. 618-344-5105 -Andy Carr, General Manager

September 15, 2016

Good Experience This was my first time purchasing from Jack Schmitt Ford Lincoln and overall I was very pleased. My salesman was Zhi "Z" Zhong and he was very knowled More

by carbuyer2992
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zhi Zhong
September 14, 2016

Salesman Great experience. Mike was great. Feel very good about the purchase. Fast and friendly dealership. I will recommend. The truck is great and the kids l More

by delfina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Miller
Oct 19, 2016 -

Jack Schmitt Ford responded

delfina, Thanks so much for taking the time to write a review about your experience and for recommending us to others. So glad to hear you are happy with your new truck! If I may ever be of service to you please feel free to reach out to my office. -Andy Carr, General Manager

September 14, 2016

Wonderful Experience Our experience at Jack Schmitt Ford in Collinsville was the best we've had at a car dealership to date. The staff is top notch. Our sales associate, M More

by Hillt16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Andy Carr, Jade Noll, Michael Miller
Oct 19, 2016 -

Jack Schmitt Ford responded

Hillt16, Thanks so much for taking the time to write this kind review! You will LOVE the ST. Amazing vehicle. It was great seeing you all again and you know you can contact Mike or myself any time you all need ANYTHING. Don't forget about the free car washes! -Andy Carr, General Manager

September 13, 2016

2016 Cadillac MKX - Sales Rep Mike Miller This is our second purchase from sales rep, Mike. He does an excellent job of informing us about the vehicles, his attitude is great and all around g More

by Nully
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Miller
Oct 19, 2016 -

Jack Schmitt Ford responded

Nelly, We are so very happy to hear about your experience! Thank you for taking the time to write the nice review. We hope you are enjoying your new MKX and that you get many years of great service from it! If I may ever be of assistance to you personally, please feel free to contact my office. -Andy Carr, General Manager

September 06, 2016

Just Perfect !! *****Excellent Customer Service all around**** Thanks Damon Drew and Jaime!!! Fun Times at Jack Schmitt!!!! Monique Kimple Cute "MKC" xoxoxoxox More

by MKCute
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh, Damon Harkins, Jaime Stack
Oct 19, 2016 -

Jack Schmitt Ford responded

MKCute, Thanks so much for taking the time to write a kind review of our people and your experience! What an awesome vehicle! You will love the MKC for its agility, versatility, utility, and styling. Great fuel economy, too! We hope we will have the opportunity to serve you in the future! If I may ever be of assistance to you please contact my office. -Andy Carr, General Manager

September 03, 2016

Outstanding I have purchased several cars from this dealership, and have always had great service, but this time Mike Miller was the best salesman that I have eve More

by jackie jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Michael Miller, Geoff Valdejo
Oct 19, 2016 -

Jack Schmitt Ford responded

jackie jones, Your review made our day! Thanks so much for taking the time to share about your experience with us and working with Mike Miller and our team. Thank you also for choosing Jack Schmitt Ford Lincoln! If I may ever be of assistance to you, please feel free to contact my office. -Andy Carr, General Manager

September 01, 2016

MAGNIFICENT Mr.Harkins went above and beyound making the purchasing process as smooth as possible providing FANTASTIC customer service!! THANK YOU JACK SCHMITT FO More

by 2011thickythicktaurus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
Oct 19, 2016 -

Jack Schmitt Ford responded

2011thickythicktaurus, That is one AWESOME vehicle you got! We appreciate the kind review and we appreciate you choosing Jack Schmitt Ford Lincoln. Please let me know if I may ever be of assistance to you! -Andy Carr, General Manager

September 01, 2016

Sixth car purchased here! Jim Smith was the salesman we dealt with, and he was knowledgeable, patient and very personable! He simply couldn't do enough to make my experience t More

by KDWheat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben (finance), Jim Smith
Oct 19, 2016 -

Jack Schmitt Ford responded

KDWheat, Thank you so much for your business and for taking the time to write a nice review. We want to ALWAYS be your favorite dealership. Don't forget about free car washes! Please let me know if I may ever be of service to you. -Andy Carr, General Manager

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