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Jack Schmitt Ford

Collinsville, IL

4.3
561 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 561 reviews

October 24, 2016

"Awesome" Being my first purchase, everyone seemed up front and genuine. Zhi did not pressure me into buying something I did not like, and the deal I received w More

by Danni94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Zhi Zhong
October 19, 2016

Great Everyone was very nice and professional. Felt as though they were up front and honest with me. Listened and Were very interested in my concerns abou More

by Mike59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zhi Zhong
Jan 30, 2017 -

Jack Schmitt Ford responded

Mike59, Thanks so much for taking the time to review your experience at Jack Schmitt Ford Lincoln. We appreciate the kind words and look forward to being your "car people" for many years to come! -Andy Carr, General Manager

October 19, 2016

A pleasant experience My wife and I decided it was time to replace our aging truck. This was a big descion for us. We did a lot of research before heading to the deale More

by Tim K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Sebastian
October 18, 2016

Patients Chris Wheeler was very patient with me through this process. I am sure he wanted to throw me out several times. Thank You Chris Wheeler. More

by Teresa W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wheeler
Oct 19, 2016 -

Jack Schmitt Ford responded

Teresa, I am so happy to hear that Chris was helpful for you! He is the newest member of our team and we are very excited to have him with us! Buying a new vehicle is stressful. We work hard to have a customer-centered process that removes some of the normal pain points and nonsense that people don't particularly enjoy about car buying. I am glad we were able to work things out for you. Thank you for taking the time to write the review and share your experience! If I may ever personally be of assistance to you, please let me know. Thanks for choosing Jack Schmitt Ford Lincoln! -Andy Carr, General Manager.

October 14, 2016

Mike is a great salesman, made the whole process enjoyable. Jack Schmitt Ford is a great place to buy a car. With salesman like Mike a great finance office like Jaime who make it easy and painless getting you More

by nmodrovsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Jaime Stack, Michael Miller
Oct 19, 2016 -

Jack Schmitt Ford responded

nmodrovsky, thanks so much for taking the time to share your review and thoughts on our team. I am so proud of all of them. Thank you also for your long-standing loyalty to Jack Schmitt Ford Lincoln. We appreciate your business! If I may ever be of assistance to you personally, please feel free to contact me! -Andy Carr, General Manager.

October 06, 2016

Five stars The dealership on the whole has been very accommodating, patient and exerted no pressure. We are non-techie seniors; our salesman, Drew Frueh, was ve More

by Newcar5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Warnecke, Drew Frueh, Craig Neuenschwander, Jaime Stack
Oct 19, 2016 -

Jack Schmitt Ford responded

Newcar5, thank you so much for the kind words and for taking the time to write the review! The latest Ford and Lincoln products are loaded with advanced technology. It can be overwhelming but with our team on hand to help you, the technology is a huge advantage! Our job really just begins when you take delivery of your new vehicle. We are ALWAYS here to help if you have questions, need help with a phone or GPS! We hope you enjoy your new vehicle and we appreciate you choosing Jack Schmitt Ford Lincoln! -Andy Carr, General Manager

October 03, 2016

Extremely happy Went in was greeted immediately by Micheal Miller and my experience went very smooth from the test drive and financing where Jamie Stack met and excee More

by F150ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Michael Miller
Oct 19, 2016 -

Jack Schmitt Ford responded

F150ken, Thanks so much for the kind review! What do you think of that truck? Awesome, right? We are VERY proud of the job that Ford did on the new F-150. I am very pleased to see that you had a good experience with us and we hope to be your choice for vehicles now and always! If I may ever be of assistance to you personally, please feel free to contact my office. Congratulations! -Andy Carr, General Manager

October 01, 2016

Happy experience and good results We were after a pre-owned SUV to tow our boat. Mike Miller helped us pick out the proper vehicle and tow package. Mike and his team worked out the bes More

by expedition
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geff, he said Jeff with a "G", Ben Firnkes, Michael Miller, Laurie Osborne
Oct 19, 2016 -

Jack Schmitt Ford responded

expedition, thanks so much for the awesome review! You will LOVE that vehicle. Awesome for towing, hauling, cargo, family, and just a joy to drive. We are so pleased that you had a good experience with our team and we want to make sure we take care of you going forward. If I may ever personally be of assistance to you, please feel free to contact my office! -Andy Carr, General Manager.

October 01, 2016

Above and beyond service The atmosphere is very friendly. One of my brothers bought a truck from here 2 years ago and the salesman was Mike Miller. My mom leased a SUV last ye More

by Jacqueline Trotman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Michael Miller
Oct 19, 2016 -

Jack Schmitt Ford responded

Jacqueline Trotman, Thank you so much for the kind review about our dealership and about Mike and Ben! I am so pleased to hear about your experience! We believe that getting people the RIGHT vehicle builds long term customers and loyalty. You will love our service department and our free car washes! If I may ever personally be of assistance to you, please feel free to contact my office! -Andy Carr, General Manager

September 26, 2016

I am a repeat customer! I recently returned to this dealership to purchase my 4th vehicle since the 1990s and I will continue to return for service and purchase. During all More

by Granny Gold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Ben Firnkes
Oct 19, 2016 -

Jack Schmitt Ford responded

Granny Gold, thank you for your long-standing support of our company and to Ford and Lincoln! I am so pleased to read about your experience with Jim Smith and our team. If I may ever be of assistance to you personally, please feel free to contact my office! -Andy Carr, General Manager

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