Jack Schmitt Auto World

Jack Schmitt Auto World responded

Thank you for leaving us a great review! If you need anything feel free to reach out and we will gladly help!

Jack Schmitt Auto World responded

Thank you so much for such a positive review! We really appreciate your business and hope you and the family are enjoying your new vehicle! Feel free to reach out anytime, we will happily be of any assistance!

Jack Schmitt Auto World responded

Julie, Sorry to hear you are having some issues with your Volvo. We did look into the issue and talked to the service advisor that was helping you. We understand it can be frustrating when a vehicle you just purchased is having issues. We put every vehicle through a safety inspection and try and make sure they are good before they even go out on our dealership lot. When you had problems with the transmission and wanted us to flush it we looked into it and that does require special tools and programs to make sure it is done correctly, which unfortunately we did not have. We did offer to take it to a Volvo dealership for you but you declined and told us that Dobbs had the tools to do it, so we contacted them and paid for them to do the service to try and help you out. We are happy to perform as much maintenance as our shop has the ability to do and if it is something that requires special attention from the manufacturer that we are unable to do, then we try and take care of it for the customer and accommodate them the best we can. If you would like to discuss this further please reach out to our service manager Ryan at 618-632-100 at your earliest convenience so we can help answer any questions.

julie responded

First of all, you did NOT pay for Dobbs to work on the car. They refused to take payment over the phone from you so I brought you the paid receipt and am still waiting for the reimbursement you promised on 5/13. You also offered to call the Volvo dealer (not take it there) but I can and did do that myself. Second, if you check things out as well as you are able, how did you not know that the AC valves were, in fact, broken so your recharge was worthless? I can tell you how--your own service people told me "we didn't do a pressurized test, we just recharged it." Boom, another $300.00. My biggest problem with you is that these problems became evident 2 DAYS after I took the car home and no one there is willing to do anything more than say maybe the Volvo dealer can help you. When a dealer issues even a limited warranty with no mention of the fact that NONE of the necessary work can be done in their on-site shop that becomes very shady very quickly. Not to mention that you tried to pass off bad brakes as cold tires--funny how those cold tires (in May!) only showed up when I stepped on the brakes. To your credit, you did replace those--hopefully correctly. I was also told by Gayla that your Sales Manager "often drives this car" to and from work. I find it almost impossible to believe that NONE of these issues were evident in the course of your frequent drives. After all, almost 1,000 miles were put on the car between what I assume was your purchase of it at Auction in January and my purchase from you earlier this month. Instead, it appears you were just waiting to pawn it off on a customer. I am trying to help others not make the same mistake that I did in choosing a dealership. You may have someone from your establishment call me if you would like.

Jack Schmitt Auto World responded

Thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Jack Schmitt Auto World responded

we are so glad you found our service department to be so helpful and efficient! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Jack Schmitt Auto World responded

We really appreciate you taking the time to leave a review even if the first one got lost in transit. Your feedback is greatly appreciated and we will be sure to pass along the comments to our team. Thanks again and have a wonderful week!!

Jack Schmitt Auto World responded

Thank you so much for taking the time to leave us a review. We are so happy to hear that you had a great experience with us. We look forward to having you back and hope that you have a wonderful day!

Jack Schmitt Auto World responded

Hi Linda! We're so glad you had such a good experience with Jim, we really like him too! Thank you for your great feedback, we look forward to seeing you again soon.