Jack Powell Chrysler Dodge Jeep Ram - Service Center
Escondido, CA
55 Reviews of Jack Powell Chrysler Dodge Jeep Ram - Service Center
Purchase process was bearable, service has been good. Just had recall work done to replace a windshield washer pump prone to fire on my new 2016 sedan. Amr was technician advisor. He did a fine job fitti Just had recall work done to replace a windshield washer pump prone to fire on my new 2016 sedan. Amr was technician advisor. He did a fine job fitting me in, promised the car ready at a certain time and delivered. I heard a new popping noise after the recall work was completed, when engaging the "flash headlights" feature. I was then shown four other cars that do the same popping noise, and was told it was normal. I've never owned a car that made a popping noise under the hood, near the headlights in my five decades of being around cars, owning 15 of them over the years. Although I took my frustration out on the service dept (my apologies to Amr and the other guy), they actually did a fine job, without too much waiting, and gave the car a much needed wash. Since the recall was issued by NHTSA, I have questioned them about the noise, by design or not. But as far as the dealer, they did what was required by the recall order. As long as there are no other electrical related problems to this car, I plan to keep it during the warranty period and have the oil changes and scheduled maintenance done at Jack Powell. If not, then I switch brands. More
Very satisfied with first check up We took our 2015 Chrysler Town & Country in for an oil change. Omar, the service manager was extremely helpful and professional. We have a small dent We took our 2015 Chrysler Town & Country in for an oil change. Omar, the service manager was extremely helpful and professional. We have a small dent in the door and he suggested a repair person and was kind enough to follow through to make sure we were satisfied with the service we received. More
Excellent Service My car needed oil change and tire rotation! I also asked for my car to be checked because I was soon driving 8 hrs, Kyle kindly offer a curtesy check My car needed oil change and tire rotation! I also asked for my car to be checked because I was soon driving 8 hrs, Kyle kindly offer a curtesy check up. Customer services is excellent, fast and easy! More
quik oil service free from when i bought a used truck Omar was very nice... nice clean dealer ship and waiting area i was there for a free il change from a used toyota tundra i bought from them ! a Omar was very nice... nice clean dealer ship and waiting area i was there for a free il change from a used toyota tundra i bought from them ! again omar was very nice and helpfull ! but 2 things the oil change took well over 1 hour not as it was explaind for the QUIK OIL CHANGE IN A 1/2 HOUR ! this was due to they did not have the oil filter in stock so i guess time was ok since they had to go get a filter .. again omar apologized So the 2nd item was on my 1 !/$ hour drive home i heard slight rattle from front of truck ?? when i got home i noticed skid plate was vibrating .. they had failed to tighten 2 of the 5 bolts bummer ! i borrowed tools and tightened them myself omar offered they would do it but that would be a 2 1/2 hour round trip drive ! i asked if they could do me a vehicle wash the next time i was in for service but no reply to that yet ?? More
Great experience Love the customer service especially from Omar in the service department he is always very helpful and takes care of me and any issues that come up th Love the customer service especially from Omar in the service department he is always very helpful and takes care of me and any issues that come up thank you jack Powell Dodge and I will not take my car anywhere else for service!!!! More
service Went in for one of the free oil changes they gave us when we bought our van. Omar helped me out and was crazy nice. They fixed another issue I had wit Went in for one of the free oil changes they gave us when we bought our van. Omar helped me out and was crazy nice. They fixed another issue I had with a tire and washed and vacuumed everything for me before I left. Also, while I was waiting almost every person that worked there came up and chatted to me. They were all so friendly and took such good care of me.. They've definitely earned a customer for life. More
Service Thanks Kyle for taking care of our service needs on this very busy holiday week. You always make sure we are satisfied before we leave. We appreciate Thanks Kyle for taking care of our service needs on this very busy holiday week. You always make sure we are satisfied before we leave. We appreciate you trying to speed up the process when you are busy More
Service Excellent Service Experience!! I have been a long time customer of this dealership and have always been happy with the service department with all wor Excellent Service Experience!! I have been a long time customer of this dealership and have always been happy with the service department with all work received More
Honest Great service. We were so delighted with the workmanship & honestly we received when we took our Jeep in for service, we decided to start taking our F Great service. We were so delighted with the workmanship & honestly we received when we took our Jeep in for service, we decided to start taking our Ford in for service as well. Now our family takes all our vehicles to Jack Powell Deep Chrysler Dodge for Service. More
Best of the best Service! Amr is my service writer and he is ALWAYS courteous, helpful and friendly. He always remembers who I am, and I always ask for him when I bring in my Amr is my service writer and he is ALWAYS courteous, helpful and friendly. He always remembers who I am, and I always ask for him when I bring in my car because I knew he's going to give me top quality honest service. I recently did a dumb thing to my car and he never made me feel stupid. The service was done quickly, efficiently, and now my car is back in tiptop shape. Although my car is 10 years old, this shop keeps it running so well I think I'll be able to keep it for another 10 years without any problems. Thank you! More