Jack Powell Chrysler Dodge Jeep Ram - Service Center

Worst service department in San Diego county. Service manager is a tyrant. Waited 30 minutes before they told me 100.00 for an oil change and to make an appointment and come back another day, e Service manager is a tyrant. Waited 30 minutes before they told me 100.00 for an oil change and to make an appointment and come back another day, even though they had no other oil changes today. That was very upsetting, so I told them social media is coming, they then told me to leave and refused to do the v51 recall on my vehicle. More

DISRESPECTFUL and UNPROFESSIONAL. I had no issues at all DISRESPECTFUL and UNPROFESSIONAL. I had no issues at all with the Service Dept, except for Omar Olvera. In this day and age, his addressing of w DISRESPECTFUL and UNPROFESSIONAL. I had no issues at all with the Service Dept, except for Omar Olvera. In this day and age, his addressing of women (my wife) as, quote "MY DEAR", is uncalled for and offensive to both my wife and myself. Fortunately, I was able to withhold my anger and just handle this in a civilized manner. Omar, you are in a professional environment and was not given any right or permission to address my wife in any manner but as a client/customer not one of your DEARS. This is not OK! This is sexual harassment anyway you put it and your HR dept should be notified. I heard you say MY DEAR three times. Once on the phone to my wife and once again to my wife when we picked up her Jeep and a third time to another women. My wife begged me not to withe this in fear of retaliation or sabotaging our car if we were to return there for service but this kind of nonsense must stop. More

CHARGED FOR REPAIRS NOT DONE! I’d purchased my 2011 RAM 2500 used from this Dealership. Brought it in for service in Sept with an appt for a CEL. I knew the codes and what needed to be done from an earlier 2500 used from this Dealership. Brought it in for service in Sept with an appt for a CEL. I knew the codes and what needed to be done from an earlier service visit (different shop). No communication about my vehicle until I called - got a reply at 7:30pm!! Repair not done. Then several days go by and only a text quote for repairs - no paperwork or Mechanic’s report as to Diagnostic Report. The Service Advisor kept pushing an agenda and finally seemed to concede to do the work requested. Two weeks later W.O. states wrong part replaced, so had to wait again. At pick up WO still hadn’t corrected the error, and SA wasn’t in. Mgr said work had been done correctly. Directly after pick up, I took videos and photos of my truck as evidence the work wasn’t done as stated on the WO. Then 40 miles later the CEL was back on, with same code, and when I called about this, the Service Mgr Matthew said to bring it back in to be checked. I just confirmed with an independent shop that the PART(S) CHARGED by this Dealership WERE NOT INSTALLED!! Again photos were taken. So, not only did it take >2 weeks to do a repair of a few hours, but they overcharged and CHARGED FOR REPAIRS THEY DIDN’T DO & PARTS NOT INSTALLED!!! Clearly fraudulent practices now prevail at this Dealership. More

Worst experience ever! Just had the manager of the service department tell me he is a for profit business after I asked them to look At a part that was recalled and they supposedly already fixed it. service department tell me he is a for profit business after I asked them to look At a part that was recalled and they supposedly already fixed it. I said ok it was a recall issue and then you fixed it but it's still a problem but you want me to pay you 200 dollars just to look at it? I was basically told he didn't care and I could call corporate. Then they don't want to fix the other 2 new recalls, what a joke. I've had Chryslers for the past 15 years this will seriously affect how I buy again. By the way I own a business and you will not be receiving profit from us buddy! Avoid this place at all costs!! More

Do not take your vehicle for any type of service .... terrible customer service backed with lies & deception all the way up the chain to HR terrible customer service backed with lies & deception all the way up the chain to HR More

Great service I have been coming to this dealer to have my Jeep GC serviced for a number of years. The service has been great. Omar in the Oil Change Express Lane I have been coming to this dealer to have my Jeep GC serviced for a number of years. The service has been great. Omar in the Oil Change Express Lane is top notch. More

Bought a truck that was never delivered So far this dealership have been the worst experience we had. First it started off with making contact with Alyass via internet, coming into a verbal So far this dealership have been the worst experience we had. First it started off with making contact with Alyass via internet, coming into a verbal agreement for trade and purchasing a Power Wagon. We are an hour into our 2 hour trip to seal the deal, the truck is sold. Understandably, can’t make holds. However we were told a similar power wagon with “more perks” is available in Orange County and were told they would honor the agreement and would try to get the truck that evening. Went to dealer, no truck, but proceeded to buy a truck we haven’t physically seen, signed the documentation/contract and was told the truck will be delivered on Monday no later than Tuesday. Comes Monday, received a call the truck was sold after we have bought it. The dealer/ Sales Manager- Mike has yet to send us the paperwork we signed and kept our registration from our trade. Sales Manager is giving us the run around, unable to tell us when we are getting the truck and they’re in “talks” with the dealers in Nevada. Oh funny thing, they are paying a driver to drive the truck 350 miles, plus another 200 miles to deliver where we live. So putting 500+ miles into a truck for price of a brand new truck. All because they don’t want to spend too much money on transport, their screw up and take any responsibility. How are we supposed to be understanding? They got more than one star for friendless because of Susanna their customer relations manager who was so sweet and thoughtful to our 3 year old son. More

Promises not kept I bought a new Dodge diesel pickup Oct. of last year and finally got a chance to bring it in for a recall and some paint touch that was promised to be I bought a new Dodge diesel pickup Oct. of last year and finally got a chance to bring it in for a recall and some paint touch that was promised to be fixed..,and a loaner vehicle was to be provided. Guess what? If I want the paint work done I have to rent a car..,for 5 or 6 days. and the light on the mirror that I didn’t notice was broken (bought it at night) and of. Purse they won’t fix that. Here’s the best part,,,the trailer brake controller doesn’t work correctly and service writer tells me they don’t have the tools to test it,,, really? So go ahead and pull your trailer with faulty brakes. Long story short, I’m having the recall done while I wait, ill have my local paint shop touch up the paint and I’ll go to another dealer to have the brake controller fixed..,and I will not buy anything else here or will I recommend them, More