Jack Powell Chrysler Dodge Jeep Ram

Brought my 2004 Dodge Ram with 80K on the odometer in for extensive service as I tow my race car a lot with this truck. My wife followed me in but one of my important needs was to be picked up by their shutt extensive service as I tow my race car a lot with this truck. My wife followed me in but one of my important needs was to be picked up by their shuttle when work was completed. Last time I brought my vehicle in I was living in Poway but I now live in Jeffries Ranch 18 miles from Jack Powell. The two people that checked me in both said it would not be a problem. I got my estimate, signed for it and left with my wife. I got a call later in the day that they had found a few more things. One of the additional items was that the power steering pump was leaking. They wanted $1300 to replace it! I declined (obviously) and got the standard water pump online for $55 (free shipping) and Mack at Oceanside Automotive near my house will install it for $150. This is why I am always skeptical about certain dealers. When the truck was ready (the bill was just shy of $1100) Amr called me and I asked for the shuttle to come pick me up. Suddenly it's a big problem. Amr told me in no uncertain terms that no way they would do that, I was beyond their range. I reminded him of what I was told on check in and after much arguing and rudeness he finally allowed they would try to pick me up the next day this one time. When the driver arrived he said it was no problem for me to be picked up, even if it had been the day before. I picked up my truck, paid the bill and couldn't help but notice they had not even bothered to wash it. It even had additional grease marks around the hood where they had been working. I promise I will avoid Jack Powell in future and should any dealership needs arise, will try Bob Baker in Vista as they are much closer (haven't tried them but they've got to be better). Alan Berry More

If you want an extremely pushy salesman and an insanely rude manager talking down to you, Jack Powell Dodge is your place. We went in to get the trade in value of our car and saw a car that was interestin rude manager talking down to you, Jack Powell Dodge is your place. We went in to get the trade in value of our car and saw a car that was interesting enough to take a look at. I must have told the salesman 15 times that I wanted to get the trade in value of my car before he actually did. Instead of simply getting the info that I wanted in order to see what I could afford, he kept trying to run my credit. The salesman wasn't rude, he was just very annoying and pushy, more than I've seen when buying any other car that myself or my family or friends have had. THE MANAGER WAS THE COMPLETE WORST PERSON THAT I HAVE EVER HAD THE DISPLEASURE OF MEETING!!! He was rude and even more pushy than the salesman. First off, he was trying to give me a terrible trade in value which was significantly less than what Kelly Blue Book says. Once I told him that the car that I was looking at wasn't the right fit, he got even worse. He started saying that his "guys weren't getting paid while working with us" and that is when we had enough. We ended up just walking away while the manager was yelling things like "you don't know how to buy a car" and "thanks for wasting our time." ARE YOU KIDDING ME?! How did this joke of a manager get to the position that he is in?! I have never had such horrible customer service at any place in my entire life, let alone a place that I would consider dropping thousands of dollars at! I can go to Best Buy and work with 17 year olds that have better customer service and sales skills than these amateur salesmen did. Unless you specifically enjoy a rude, obnoxious, and pushy sales team that treats their customers with disrespect, you should never go to Jack Powell Dodge. This was the worst car experience myself or my family has ever had and would gladly drive over 100 miles to go to another dealership that can actually act like respectable adults. In regards to the manager's comment of "thanks for wasting our time," I am now happy to have wasted your time considering you definitely wasted mine. More

I liked how friendly all the staff were. Rich was just great. I did not feel put down and I did not get any pressure put on me. Plus they gave me a great new jeep. I will be buying my next time great. I did not feel put down and I did not get any pressure put on me. Plus they gave me a great new jeep. I will be buying my next time More

Dennis Scherer was a pleasure to work with he made the process of buying a new vehicle very smooth and comfortable. Everyone at the dealership was friendly and willing to help out and the finance person process of buying a new vehicle very smooth and comfortable. Everyone at the dealership was friendly and willing to help out and the finance person Susie was also a pleasure to work with the whole process was a very pleasant. More

Simply the best!!!!! After going to another local Simply the best!!!!! After going to another local vehicle dealer several times and not getting my vehicle repaired. I called Chrysler Corporation. Th Simply the best!!!!! After going to another local vehicle dealer several times and not getting my vehicle repaired. I called Chrysler Corporation. They recommended I take my truck to Jack Powell in Escondido. This simply was the best customer service I have ever received from any repair facility. They fixed the problem on the first day and everyone I came in contact with was extremely friendly and helpful. In the future I will drive the extra distance and have my vehicle serviced here. More

I avoid them at any cost! Gave them 3 chances and they failed every time! Door ding, promised to get touch up paint and didn't, shady workmanship, couldn't even adjust a replaced head light correctly, was failed every time! Door ding, promised to get touch up paint and didn't, shady workmanship, couldn't even adjust a replaced head light correctly, was told to check a battery takes 1/2 day! ha!, couldn't diagnose a drifting temp gage (I changed the thermostat myself-problem solved!), no call backs, emails ignored, and on and on. They are the lowest out there! unprofessionalism is their niche! More

Recently purchased a brand new 2012 Jeep Grand Cherokee Limited through Rich Greene and the Powell's. Rich's no pressure sales approach and professional demeanor made the entire experience smooth and plea Limited through Rich Greene and the Powell's. Rich's no pressure sales approach and professional demeanor made the entire experience smooth and pleasant. I was not liking any of the JGC's on the lot (really wanted the True blue color with tan/black interior) so Rich helped me order/build one from scratch on his computer. A few days after my order went through I realized I forgot to add the Quadra-Lift package/feature. Enter Jasmine - she was able to call the Jeep factory plant in Detroit and change my order, something unheard of that late in the order process! Her awesome manuvering got my JGC fitted with the Quadralift just how I wanted. When my car arrived on the lot Rich picked me up from the Oceanside train station (I live in Los Angeles) and brought me to the dealership where I signed the paperwork and drove back to LA. This personal touch was the icing on the cake. I will always buy any Chrysler/Jeep/Dodge from the Powell's. -Dick C. More

I was so impressed with this dealership I will always return to buy my new Chryslers in the future and will enthusiastically refer them to family and friends. I am a confirmed Chrysler consumer and had return to buy my new Chryslers in the future and will enthusiastically refer them to family and friends. I am a confirmed Chrysler consumer and had over l80K on my 2001 300 M. One day we went in to Jack Powell just to look and we cut the deal within the hour. Esteban is absolutely awesome in Sales. Very professinal, ethical and a great guy. I have been in for my first service and a few other small things so I have visiited the service dept 3 times overall and my experience was very pleasent. Everyone is curteous, professional, explain in great detail and for once, they follow through and your car is done when they tell you it is done. I have purchased over 6 new cars in my life time in addition to used cars and this has had to be the BEST experience I have ever had @ a dealership. Sincerely, Theresa (Oceanside) More

After an originally bad interaction over a used car sale, I had a talk with Jasen who straightened everything out. I received an excellent deal on a new Patriot. I would recommend, though, being up on all I had a talk with Jasen who straightened everything out. I received an excellent deal on a new Patriot. I would recommend, though, being up on all rebates and deals available and to have priced out your car in advance. I would recommend this dealership. More

We have purchased several cars from the Jack Powell dealership over the years. We have always been treated with respect and fairness. Even after moving out of the area we return to buy our new cars. dealership over the years. We have always been treated with respect and fairness. Even after moving out of the area we return to buy our new cars. The prices and the service are what make us want to return. It's a family organization and you can tell the difference. More