Jack Hanania Buick GMC - Service Center

Misleading service discount coupon could not be used for ser We received a discount coupon in the mail from the dealership for $25.00 off for our 15,000 mile service. We did this service at the dealership, we we We received a discount coupon in the mail from the dealership for $25.00 off for our 15,000 mile service. We did this service at the dealership, we were charged $51.00 for an oil change and tire rotation, and the service manager told us the discount coupon we just received in the mail from their dealership could not be applied. Misleading and dishonest. More

Dissapointed For the last month I've taken my car to this dealership about stalling. They cannot figure out why. Its a 2011 Buick Regal. There are many forums talk For the last month I've taken my car to this dealership about stalling. They cannot figure out why. Its a 2011 Buick Regal. There are many forums talking about the same issue with the same model. They charge me $105 for the diagnostic and send me home, stating that they haven't got any lights on the diagnostic and they cannot get the car to duplicate the symptoms. More

Got us taken care of in a timely manner. Always a pleasure to visit the Jack Wilson dealership. Everyone at the dealership treats us as if they themselves sold us our two new vehicles. Jake B Always a pleasure to visit the Jack Wilson dealership. Everyone at the dealership treats us as if they themselves sold us our two new vehicles. Jake Burton, our sale rep, has treated us so well and check in with us regularly. I have nothing but good things to say to my friends, family and coworkers regarding your dealership. More

Didn't do what I requested & questioned my request for servi I went to Wilson to have a slow leaking tire fixed. The write up person told me he could take care of it. I had an appointment with their tire "specia I went to Wilson to have a slow leaking tire fixed. The write up person told me he could take care of it. I had an appointment with their tire "specialist", but he didn't ask. He drove away with the vehicle & returned in 15 minutes. All was fine, he visually didn't find a nail in any tire. He did inflate all four to the correct level. I tried to convince him that there was a slow leak & the tire had to be filled every three days. He claimed all tires lose air & there was no leak. I found the leak that weekend & marked it so I could show him. When I returned to the dealer he wouldn't deal with me & went to his supervisor. I showed the supervisor the leak & explained my frustration at not having it fixed the first time. The supervisor said the leak was too close to the sidewall & claimed it couldn't be fixed. HE DIDN'T EVEN MEASURE THE DISTANCE. I proceeded to TIRES PLUS & showed them the leak. TIRES PLUS also explained that the leak was close to the sidewall & would need to verify if they could fix it. TIRES PLUS did fix the leak. What really ticked me off was that the write guy didn't have a qualified person check for a leak & I had to return a second time & was basically refused service. GOOD BYE WILSON BUICK. More

rip off artists $264 for abs sensor,$225 labor. $82 to R/R a/c belt.$700 to R/R pitman and idler arms plus alignment{which i smartly declined} Local mechanic back hom $264 for abs sensor,$225 labor. $82 to R/R a/c belt.$700 to R/R pitman and idler arms plus alignment{which i smartly declined} Local mechanic back home saw nothing wrong. Service dept. said i needed fuel injectors cleaned{which i also declined} i just ran lucas fuel treatment thru truck. Beware of these guys, especially if you are from out of state. Can't wait to pen a letter to the St. Augustine Record about my experience... More