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Jack Demmer Lincoln

Dearborn, MI

4.8
483 Reviews

21531 Michigan Ave

Dearborn, MI

48124

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Showing 483 reviews

April 23, 2015

Great Place To Buy A Vehicle I have purchased 3 vehicles from Jack Demmer Lincoln and have had a great experience each and every time. The sales and management staff are very frie More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Adkins
May 20, 2015 -

Jack Demmer Lincoln responded

Thank you so much for the kind review, Dan! We really appreciate your continued business and feedback. We hope you enjoy your new vehicle and look forward to seeing you back next time! Thanks again!

March 23, 2015

my new lincoln mkz I was referred to jack demmer dealership. I walk in was greeted with a nice smile and the best personality. I turn ed in my 2014 explore in for linc More

by verlinda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samer Awazem
Apr 20, 2015 -

Jack Demmer Lincoln responded

Thank you so much for the kind review! We're so glad that Samer took such great care of you. We hope you enjoy your new vehicle! Thanks again for taking the time to leave positive feedback.

January 23, 2015

Poor Customer Service The worst customer service ever. I drop off my Lincoln Navigator at 8:30 in the morning to check the suspension. At 2:30 pm I called to find out the s More

by Kim
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sevices
Feb 10, 2015 -

Jack Demmer Lincoln responded

Hi Kim, I'm very sorry about your experience with us. That is not how we pride ourselves on conducting business and treating our clients. I know you spoke with Todd Pluff, our Service Manager, last night and am sorry we could not come to a resolution or understanding. We would be more than happy to go above and beyond for you in the future to regain your loyalty if you are willing to give our Service department another chance. We apologize for all of the communication issues and understand your frustration. If there is anything Todd or myself can do in the future, please don't hesitate to contact either one of us. Thank you, Jackie Demmer (BDC Manager- jddemmer@demmer.com)

May 31, 2013

I was on the market for a certified Lincoln mks. I found I was on the market for a certified Lincoln mks. I found one one line at Jack Demmer Lincoln so i emailed them. Sales rep Charlie Wagner responded More

by fatchuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
charlie wagner
Jul 03, 2013 -

Jack Demmer Lincoln responded

Thank you so much for the review, Chuck! We're glad Charlie was so helpful and and provided you with such a positive buying experience! Enjoy your MKS!

October 11, 2012

I find this dealership to be vary outstanding.And i would tell all my friends about the great service and i will come back.again to buy another car in the future.thank you for all that you done for me.and i More

by RONALD ALEXANDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RON ZELYES and GARY
Jul 03, 2013 -

Jack Demmer Lincoln responded

Thank you so much for the review, Ronald. We're glad you had such and great experience with us and that Ron took good care of you!

September 15, 2012

The salesman was very helpful and explained everything to me. He showed me the invoice pricing before I purchased the vehicle. I am very satisfied with the vehicle More

by mashelton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Awazem
Jul 03, 2013 -

Jack Demmer Lincoln responded

Thank you so much for the review. We're glad Samer took care of everything for you and hope that you enjoy your new vehicle!

August 02, 2012

Jack Demmer Lincoln was friendly and easy to work with! They arranged to have me drive serveal different models to help me with my selection! My sales representative was very thorough in showing us all th More

by Kathy Ambler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nanette
Aug 08, 2012 -

Jack Demmer Lincoln responded

Thank you so much for the review, Kathy! You made a great choice with the MKX and look forward to seeing you back in the future!

April 22, 2012

i am so happy with jack demmer lincoln. again i purchased a car from them and they treat me like a queen. you wouldn't know that you are buying a used car because they treat you like you are the m More

by likeaqueen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
david lachance, pat koss, greg turzak
Apr 27, 2012 -

Jack Demmer Lincoln responded

Thank so much for the wonderful review! We really appreciate it and value your business as a customer.

April 04, 2012

Saw a used vehicle for sale on their website, went to check it out. I took it for a test drive and the vehicle was great, except for a few issues. I told the salesman about the issues and he promised the More

by Eighty8KeysLouie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David LaChance
Apr 13, 2012 -

Jack Demmer Lincoln responded

We're so sorry about your experience at Jack Demmer Lincoln. Please email me directly so that we can reconcile the situation with our management staff here. Thank you, and once again I am so sorry. Jackie Demmer jddemmer@demmer.com

Apr 13, 2012 -

Jack Demmer Lincoln responded

Hi David, I've spoken with our management team to get all of the details on your vehicle situation. Our service department did not recognize a problem with the vehicle when it was looked at here. We suggested going to a Dodge dealer because the vehicle would still have powertrain warranty coverage, something we cannot honor here as strictly a Lincoln dealer.

Apr 16, 2012 -

Eighty8KeysLouie responded

First of all, thanks for singling me out, greatly appreciate it. Secondly, it has been a problem with the car from the beginning and I told Dave that. Also he told me it would get fixed. I am sure that your technicians are highly trained, but it took some guys at a oil change place to actually find the problem. Dodge told me this problem didn't just come out of nowhere, it was happening for awhile. I don't know if this is your way of customer service but I am never going to a Jack Demmer again, I will never recommend you guys to anyone. Dodge fixes not only their products but doesn't lie to their customers either nor do they have their salesmen call and attack the customer. You guys suck!

March 29, 2012

We had been dealing with another Lincoln dealer for the past 8 years and felt like we were being taken for granted. We met Wael and told him what we were looking for on a trade in on our Mercury Milan and More

by timbook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wael Mouzahem
Apr 13, 2012 -

Jack Demmer Lincoln responded

Thank you so much for the review. We're glad Wael provided you with such a positive experience.

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