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Jack Demmer Ford - Service Center

Wayne, MI

4.6
139 Reviews

139 Reviews of Jack Demmer Ford - Service Center

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February 01, 2017

Poor service Called about a problem with my tail light bracket. Had been told there was a recall on it. The woman who answered the phone looked it up and checke More

by Bk
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Did not give name
Feb 17, 2017 -

Jack Demmer Ford responded

I apologize about your experience with us. That is not how we pride ourselves on conducting ourselves as a business. We are glad your vehicle is repaired so you are driving safely on the roads and apologize that we were not the ones to take care of this for you this time. We will take this as a learning experience to improve in the future. Please feel free to email me privately if there is anything else you would like to share and/or to discuss earning your business back in the future. Again, we apologize for your frustration and the lack of communication on our end. -Jacqueline Demmer (BDC Manager) jddemmer@demmer.com

Feb 17, 2017 -

Jack Demmer Ford responded

I apologize about your experience with us. That is not how we pride ourselves on conducting ourselves as a business. We are glad your vehicle is repaired so you are driving safely on the roads and apologize that we were not the ones to take care of this for you this time. We will take this as a learning experience to improve in the future. Please feel free to email me privately if there is anything else you would like to share and/or to discuss earning your business back in the future. Again, we apologize for your frustration and the lack of communication on our end. -Jacqueline Demmer (BDC Manager) jddemmer@demmer.com

November 25, 2016

Second lease Second time getting a lease with Bob Kamen. He is a true professional and saved us time and money! Friendly and great with communication and timelines More

by Dork2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Kamen
Jan 03, 2017 -

Jack Demmer Ford responded

Thank you so much for the 5-star review as well as your loyalty to Bob Kamen at Jack Demmer Ford! We truly appreciate you taking the time out of your busy day to write us an online review and hope that you are continuing to enjoy your new vehicle. We look forward to seeing you back next time!

August 27, 2016

Never have work done here I have only been to the dealership once and they unplugged parts and tried to sell me new ones and now at the quick lane and they are trying to sell m More

by Dan79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin
Aug 31, 2016 -

Jack Demmer Ford responded

Hi Dan, Thank you for taking the time to leave a review. I've been told that Jason has been in contact with you and explained that with your transmission in the shape it was there there was no way to align. We were told you've heard this at other shops aside from our Quick Lane. We would be more than happy to perform the work on your vehicle that it needs for you if you decide you would like to move forward. We're sorry for any miscommunication that may have occurred in the past. It sounds like we are all on the same page now. Please let us know if we can be of further assistance to you. Thank you!

Aug 31, 2016 -

Dan79 responded

Yes Jason called to bad he was to busy trying to make up excuses instead of listening to me. I took my car to two other dealers and a mechanic shop, with out saying anything about being at Demmers first dealership took me into the shop and showed me where my linkage bolts had been backed off and recently by looking at the rust marks they tightened them and said it was fine, the only thing all three said was one ball joint was bad but all three had the same responce when I showed them the paperwork from Jack Demmer THAT`S xxxxxxxx I wonder how many other people they pulled this on.

June 02, 2016

Excellent Service Department Took my 2011 Escape in for service. Was met with friendly people ready to help. Pat from the service department was extremely helpful and courteous. More

by Cathy of Wayne, MI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat
Jun 14, 2016 -

Jack Demmer Ford responded

Thank you so much for the kind review, Cathy. We're so glad you had such a positive experience with Pat in Jack Demmer Ford's service department. We look forward to seeing you back in the future!

October 30, 2015

Heater was not warming properly / Bright Lights inop. Heater OK now. Bright lights still don't work properly. Houston Guyton, always provides friendly, courteous, timely service. He is an asset to your d More

by deltafoxtrotyankee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Houston Guyton
Nov 09, 2015 -

Jack Demmer Ford responded

Thank you for the kind review! We're so glad Houston always provides you with such a positive experience at Jack Demmer Ford. We're glad your heater issue has been resolved. Please don't hesitate to give us a call to look further at the issue with your brights. Thank you again for taking the time to share your positive experience with us; we truly appreciate it.

October 30, 2015

Appreciate Houston Guyton in service and Scott in sales Houston Guyton, always provides friendly, courteous, timely service. Customer usually wait to see him instead of seeing any other rep.He is a real ass More

by Dealer Rater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Houston Guyton, Scott D.
Nov 09, 2015 -

Jack Demmer Ford responded

Thank you so much for the kind review! We're so glad that Houston & Scott continue to provide you with great service at Jack Demmer Ford. We truly appreciate your continued business and you taking the time out of your busy day to share your positive feedback with us. We are lucky to have both Houston & Scott as members of our team at Jack Demmer Ford and are so glad they've created a loyal customer out of you. Thank you again and we look forward to seeing you back in the future!

October 30, 2015

Excellent service Houston is so professional and extremely helpful. He is so friendly and goes out of his way to make sure you have the best experience possible. More

by Weavej2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Houston
Oct 30, 2015 -

Jack Demmer Ford responded

Thank you so much for the kind review! We're so glad Houston always provides you with the best experience at Jack Demmer Ford. We really appreciate you taking the time out of your busy day to share your positive feedback with us. Thanks again & we look forward to seeing you back next time!

October 19, 2015

Service Dept. Great service dept.!!! Houston Guyton is excellent at his job. He takes good care of me,my mom and daughter when we bring our Focus's in for service. More

by local 900
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Houston Guyton
Oct 27, 2015 -

Jack Demmer Ford responded

Thank you so much for the kind review! We're so glad Houston takes great care of you & your family! We look forward to seeing you back next time.

October 16, 2015

FANTASTIC! I have been a Jack Demmer customer for a very long time. I have purchased several cars from Jack Demmer used and new. Sales and service is ***FANTI More

by William
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Houston Guyton
Oct 27, 2015 -

Jack Demmer Ford responded

Thank you so much for the kind review, William! We thank you for the continued business and are so happy to have you continue to come back! We're glad Houston takes great care of you! Looking forward to seeing you back next time.

October 09, 2015

Great overall dealership From my first experience with my salesperson Bob Pugh, I have always received great service. Bob was very knowledgeable, kind, and interested in meeti More

by carlady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Houston Guyton
Oct 12, 2015 -

Jack Demmer Ford responded

Thank you so much for the positive review! We're so glad you have always received great service at Jack Demmer Ford. Thank you again & we look forward to seeing you back in the future! We really appreciate your continued business.

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