Jack Demmer Ford - Service Center

Poor service Called about a problem with my tail light bracket. Had been told there was a recall on it. The woman who answered the phone looked it up and checke Called about a problem with my tail light bracket. Had been told there was a recall on it. The woman who answered the phone looked it up and checked with her manager. Came back and set up an appointment. My husband wanted me to make sure it was covered under a recall. I called back. The gentleman who answered said that I did not have an appointment scheduled for Thursday. I asked him to check with the woman who had answered before. Or even ask the manager. Instead he told me the computers had been working then not working all day. Asked for my phone number and would call me back. Two days later and still no call. Husband called other Ford dealership down the street. Got part ordered on recall. Plus the other dealership gave me a form in case I am pulled over to show the part is on order. Five stars for the other dealership. One star for this one treating this woman with poor customer service. More

Second lease Second time getting a lease with Bob Kamen. He is a true professional and saved us time and money! Friendly and great with communication and timelines Second time getting a lease with Bob Kamen. He is a true professional and saved us time and money! Friendly and great with communication and timeliness. More

Never have work done here I have only been to the dealership once and they unplugged parts and tried to sell me new ones and now at the quick lane and they are trying to sell m I have only been to the dealership once and they unplugged parts and tried to sell me new ones and now at the quick lane and they are trying to sell me parts that are less than six months old Jack Demmers is a joke More

Excellent Service Department Took my 2011 Escape in for service. Was met with friendly people ready to help. Pat from the service department was extremely helpful and courteous. Took my 2011 Escape in for service. Was met with friendly people ready to help. Pat from the service department was extremely helpful and courteous. I am now always going to purchase a Ford. More

Heater was not warming properly / Bright Lights inop. Heater OK now. Bright lights still don't work properly. Houston Guyton, always provides friendly, courteous, timely service. He is an asset to your d Heater OK now. Bright lights still don't work properly. Houston Guyton, always provides friendly, courteous, timely service. He is an asset to your dealership. More

Appreciate Houston Guyton in service and Scott in sales Houston Guyton, always provides friendly, courteous, timely service. Customer usually wait to see him instead of seeing any other rep.He is a real ass Houston Guyton, always provides friendly, courteous, timely service. Customer usually wait to see him instead of seeing any other rep.He is a real asset to your dealership. Scott in sales is very responsive to customer needs and always ready to serve his customer. I have to congratulate this dealership in having all great and loyal employees especially in service department. Syed Akhtar More

Excellent service Houston is so professional and extremely helpful. He is so friendly and goes out of his way to make sure you have the best experience possible. Houston is so professional and extremely helpful. He is so friendly and goes out of his way to make sure you have the best experience possible. More

Service Dept. Great service dept.!!! Houston Guyton is excellent at his job. He takes good care of me,my mom and daughter when we bring our Focus's in for service. Great service dept.!!! Houston Guyton is excellent at his job. He takes good care of me,my mom and daughter when we bring our Focus's in for service. All ways a pleasure coming in to see him. More

FANTASTIC! I have been a Jack Demmer customer for a very long time. I have purchased several cars from Jack Demmer used and new. Sales and service is ***FANTI I have been a Jack Demmer customer for a very long time. I have purchased several cars from Jack Demmer used and new. Sales and service is ***FANTISTIC.*** More

Great overall dealership From my first experience with my salesperson Bob Pugh, I have always received great service. Bob was very knowledgeable, kind, and interested in meeti From my first experience with my salesperson Bob Pugh, I have always received great service. Bob was very knowledgeable, kind, and interested in meeting my needs. I have had my car now for 2 years and I'm very happy with it. When I take it to the service department, Houston Guyton always has a smile and provides me with great service. He is a very personable and meets my very needs. More