Jack Demmer Ford - Service Center

I was well informed when I left my suv at service, and also I called last night and explained what the problem is. I was told I could bring it in this morning. When I brought it in this morning service lady I called last night and explained what the problem is. I was told I could bring it in this morning. When I brought it in this morning service lady told me what would be done. And it would be there all day. I was given a courtesy ride to my home. I was called once to update me, then I was called and told a courtesy vehicle would pick me up. I was given s window, and my ride back to dealership was at my home. The service person told me what was done, and I went home. More

Road Hazards My new F-150 alerted me it was losing air pressure in one of the tires. I called my dealer at Jack Demmer Ford and even though it was nearing 5:00 PM, My new F-150 alerted me it was losing air pressure in one of the tires. I called my dealer at Jack Demmer Ford and even though it was nearing 5:00 PM, he suggested I take it to their Quicklane. The tire was punctured in the shoulder and needed to be replaced. Amazingly, in less than an hour, the hazard insurance claim was processed and approved, a new tire was installed, and I was on my way. The best part, was the road hazard insurance my dealer convinced me to purchase, covered the complete cost. Outstanding dealer and outstanding service! More

Quick check and repair. They did a through check found the problem. Fixed the issue and I was on my way: Staff was friendly and courteous. If I have anymore problems was told They did a through check found the problem. Fixed the issue and I was on my way: Staff was friendly and courteous. If I have anymore problems was told to call. More

Body shop review After dealing with my insurance company for three days and having nothing but issues I can't tell you what a pleasure it was to work with Lori Cummer After dealing with my insurance company for three days and having nothing but issues I can't tell you what a pleasure it was to work with Lori Cummer in the body shop. She completely explained how they work with my insurance if any unforeseen damage was found. She kept me informed while the work was being done and the work was competed days earlier than I expected. My insurance company could take some tips on customer service from her. More

Love this dealership Always helpful and treat customers great. They are there to satisfy their customers and go out of their way to make sure you are satisfied Always helpful and treat customers great. They are there to satisfy their customers and go out of their way to make sure you are satisfied More

Relentless investigation The service department was relentless in trying to find a grinding noise that didn’t present an obvious problem. The relentlessness paid off, the pro The service department was relentless in trying to find a grinding noise that didn’t present an obvious problem. The relentlessness paid off, the problem was found, the noise is gone. Truly appreciate being listened to and not being brushed off More

AMAZING!! Recently brought my 2011 Fusion for the air bag recall. They got it in, serviced and I was back on the road in a timely manner! Thank you Tammy! Recently brought my 2011 Fusion for the air bag recall. They got it in, serviced and I was back on the road in a timely manner! Thank you Tammy! More

My Focus review Brought my Focus in with transmission issues. Rob was very helpful in resolving the issue professionally and in a timely manner. Kept me in the loop w Brought my Focus in with transmission issues. Rob was very helpful in resolving the issue professionally and in a timely manner. Kept me in the loop with progress and took care of my needs. Very friendly and courteous service. Thanks. More