Jack Daniels Kia

The worst car buying experience I have ever had. I really wanted one of the new Kia Plug in Hybrids and they were the only dealership in the area that had any so I was forced to deal with them. I really wanted one of the new Kia Plug in Hybrids and they were the only dealership in the area that had any so I was forced to deal with them. But if you are looking for a Kia in stock elsewhere I would goo elsewhere. In negotiations with the sales rep she kept telling me things like I can for sure get you another $500 off, or I can for sure get you a 3.49% interest rate. She would then go to the sales manager and come back with numbers that were higher than where we had even started. They would say things like "but if you put more money down, we can get you a lower monthly rate" as though they were doing me a favor by asking me to make a bigger down payment. They claim to have used car pricing, but they wouldn't honor other used car prices I found because they were more than 15 miles away, meaning they only honor used car pricing from the 1 or 2 other dealerships closer to them, which again is just not really what they are advertising. Since I really wanted the care we eventually agreed on a price for one that wasn't in stock yet but they said it would be in stock a week later. It ended up taking 2-3 weeks. The delay was an issue for me being able to commute to work so I called and ask if there was anything they could do. The sales rep told me she could get me a loaner vehicle. But then she again went to talk to the Sales Manager, and he said that wasn't possible. I then asked if I could uber to work and take the uber cost off of the sales price since the vehicle was delayed. This was only going to be about $30 a day and she said that she could make that happen, but again the sales manager said no. So in short on that point, don't believe anything the sales reps tell you, they have no actual power or influence on anything. To the sales rep's credit she did offer to pay for my ubers out of pocket because she saw how frustrated I was getting with the constant dance of being told one thing then another, but I didn't feel comfortable taking her up on that as it shouldn't of been up to her to do that. Lastly, the day I went to purchase the car was important. It was the last day that these vehicles qualified for a federal tax credit. I was very up front that the reason I was purchasing the car that day was because of that. On the day we agreed to a deal, they handed me a few signed papers and said, "congrats, this is your car now." Then when I went to pick up the car, all the contracts had the pickup day, not the day I put the $4,000 down paymnet down and signed the contract. This made it so I will lose out on a $5,000 tax creidt, again, a main reason I purcahsed the car on the original date. No longer eligible for thatr credit, I asked if they could just refund my down payment so I could look at other options now that the time sensetive nature of the credit was gone. They said that was impossible. We argue for a bit, but they eventually gave me an F U and said take the car or lose the deposit. After taking the car I called a freind that worked at another dealership and they told me what I suspected, they could of 100% refunded my down payment, they just didn't want to. In short, you just can't trust the people at this dealership. There were countless things I was told, only to find out it wasn't true. In my mind, if you can't trust someone, take your business elsewhere. There are enough other Kia Dealerships in the area that if the car you want is available elsewhere (a luxury I didn't have) I would highly reccomend going somewhere else. More

Jimmy Kim is very kind. He helped me to get a 2023 new blue Forte smoothly. John the sales manager is wonderful guy to make a deal so quickly. Thank you Jack Daniels Kia Sta He helped me to get a 2023 new blue Forte smoothly. John the sales manager is wonderful guy to make a deal so quickly. Thank you Jack Daniels Kia Staffs. More

I had a wonderful experience buying a car from Jack Daniels Kia. Rebecca in sales was so knowledgeable and wonderful to work with. The manager, Jason, also added to the smooth transaction of buying my Daniels Kia. Rebecca in sales was so knowledgeable and wonderful to work with. The manager, Jason, also added to the smooth transaction of buying my new Sportage. More

Great deal and fast … will is the best would recommend them to everyone out here them to everyone out here More

Amazing service and very professional! Came in to refinance my car and they made the process beyond easy and as quickly as possible! Thank you for the amazing service! Came in to refinance my car and they made the process beyond easy and as quickly as possible! Thank you for the amazing service! More

My sales. consultant Jimmy Kim is the best. I am very satisfied my buying my lease Optima. I will recomend him and Jack Daniels Kia to my friends and family mem consultant Jimmy Kim is the best. I am very satisfied my buying my lease Optima. I will recomend him and Jack Daniels Kia to my friends and family members. More

Amazing service and very patient throughout the whole process. Rebecca was thorough and sought to get us the fairest price possible. process. Rebecca was thorough and sought to get us the fairest price possible. More

Inquired about a new Kia SX Prestige Hybrid online since I'm traveling overseas. Communicated with Rebecca who, at best, was unprofessional and indifferent. Simply inquired about pricing and delivery time f I'm traveling overseas. Communicated with Rebecca who, at best, was unprofessional and indifferent. Simply inquired about pricing and delivery time frames. Rebecca responded she could not possibly provide that information without more specifics....even stated " how do I know that model is for me." Unbelievable! Then stated Jack Daniel's was an in-store dealer....whatever that means? Not sure why they would have a website and internet inquiry if inquiries could only be addressed in person. Totally unsatisfactory experience with Jack Daniel's so took my business elsewhere. More

From the first day I walk in service department and addressing car problem to the day I walk out and drive away was excellent addressing car problem to the day I walk out and drive away was excellent More

Jimmy Kim is always wonderful. I recommend Jimmy and Jack Daniels Kia to my friends and family. I recommend Jimmy and Jack Daniels Kia to my friends and family. More