Jack Daniels Kia

I was very satisfied with service I received. I will return again for services for my car I will return again for services for my car More

Update: downgrade Poor follow up after the sale is completed. I was told my plates would be delivered before the temporary one expired. I didn’t receive my plates until after the temporary one e completed. I was told my plates would be delivered before the temporary one expired. I didn’t receive my plates until after the temporary one expired, despite several attempts on my part to remedy the situation a week before the expiration date. Emails and texts go unanswered, I had to call several times, and even then, the dealership was not proactive about issues with the registration and the delivery. I felt as if once the sale was complete, I was less of a priority. 05/31/2023 - We already knew what car we wanted going into the dealership, and Robert V. was straightforward about the price of the vehicle (final price, all fees and taxes included), which helped us make an informed decision. We ended up buying the car, and the dealership even beat the APR we had for the pre-approval we brought in. I’d like to thank Robert and the dealership for a seamless and enjoyable experience, I was able to trust that they were negotiating in good faith, which I hadn’t experienced at some of the other dealerships I had gone to. More

Jack Daniels Kia Jimmy Kim is wonderful sales Consultant. I bought a Sportage. He helped me greatly. I am recommend Jack Daniels Kia highly. Thank you. sales Consultant. I bought a Sportage. He helped me greatly. I am recommend Jack Daniels Kia highly. Thank you. More

Jack Daniels Kia, Fairlawn, NJ. The following Kia Sportage door lock failure is not being fixed. I bought a brand New Car on 4-10-2023. My VIN 5XYK33AF9*** I purchased my new The following Kia Sportage door lock failure is not being fixed. I bought a brand New Car on 4-10-2023. My VIN 5XYK33AF9*** I purchased my new 2023 Kia Sportage on 4-10-2023. Unfortunately, the day I drove home after the purchase, the door locks didn't work. The door lock lights blinked but didn't lock or unlock the car doors. I also could not manually lock the car from the inside. Sales said I should keep the car in my garage. However, the service depart said it could be at least 3 weeks or more before they could check the vehicle to fix the door locks because Kia Motors had something to do with the manufactures computer. HEY!! I just bought a brand new car. Unfortunately, I can't get a straight answer from Jack Daniels Kia's service dept. At least a solution that I understand or makes sense. A Brand new car malfunction should be a #1 repair priority. Unfortunately, at Jack Daniels Kia Service, it's not. More

Jimmy was incredibly helpful when it came to end my lease. He was able to provide me with all options and a great seal on buying out my lease. There was clear communication, as well as a follow up afte lease. He was able to provide me with all options and a great seal on buying out my lease. There was clear communication, as well as a follow up afterwards to ensure everything was all right. More

Worse experience…. Never buy with them anymore, worse customer service had a car for a week and the engine blew for almost 2 months still in the mechanic !! Never buy with them anymore, worse customer service had a car for a week and the engine blew for almost 2 months still in the mechanic !! More

Experienced very good service. Was very pleased and would recommend visiting this dealership. Have leased three cars in the past several years. Was very pleased and would recommend visiting this dealership. Have leased three cars in the past several years. More

My daughter has leased three vehicles from them Back in November I was in touch with the General sales manager Jason Luzzi Didn’t have the vehicle in stock but was able to secure the vehicle from another November I was in touch with the General sales manager Jason Luzzi Didn’t have the vehicle in stock but was able to secure the vehicle from another dealer Car was delayed in arriving I had emailed Jason 4 times since Left several messages on his cell phone and at dealership Never replied back to me I had since found out that the vehicle had arrived at the original dealer That vehicle was sold Not for nothing Jason could have been upfront with me instead of avoiding my daughter and myself Very unprofessional The other sales people involved were Will Hamid and Craig Russell the bottom line is that I was employed by the company at there Audi store for 16 years Will let others know about there work ethic Be a man Jason More

Everyone was pleasant,patient and allowed me and my wife to change our minds more than a few time Robert Duyne was very nice as well as the sales manager John Vargas. to change our minds more than a few time Robert Duyne was very nice as well as the sales manager John Vargas. More