Jack Daniels Kia

I sent a request through the jack daniels website and was contact back almost immediately by Joe from the internet department. He understood my needs and wants in my new vehicle and informed me that they di contact back almost immediately by Joe from the internet department. He understood my needs and wants in my new vehicle and informed me that they did not have that particular vehicle on the lot but it would not be a problem to get it in to make me happy. He gave me a price on the lease i was looking for from the mananger. it worked for me and the following week came to the dealership and Joe came out of the rear offic to introduce himself. His smile was so pleasant and so personable, he introducted me to Garrett and he was just the same. We discussed exactly what i was looking and once again the response was "no problem" and it wasnt. With no pressure to buy off the lot. Garrett showed me a similiar vehicle on the lot and went over all the features that would be in my vehicle. I completely understood everyting on my feature. I was so excited when i picked it up Garrett and Joe even left me some gifts on my front seat. I was so touched. I would suggest asking for Garrett when coming to Jack Daniels. Better than any other Kia dealership i entered in my search for my new Dark Cherry Kia Sorrento. The absolute best, best best..... thank you guys from Cindy W and Nick More

I started my search at this dealership 2 months ago but was not impressed with the fact that management did not wish to entertain my offer for cash on a 2012 Optima LX. I was contacted on March 9th by the was not impressed with the fact that management did not wish to entertain my offer for cash on a 2012 Optima LX. I was contacted on March 9th by the Joe the internet salesperson that told me that the manager was ready to meet my offer but only for one select car on the lot. I asked if this is a scam to get me into the dealership and was assured that the deal was real. When I entered the dealership I asked Joe again if my offer would be honored and again was told that my price would be met. Upon seeing the salesman again I asked if my price would be meet and was told that it would. I test drove the car and we returned to complete the paperwork in the dealership. The salesmen Christhian Gutierrez took my documentation and left me for 45 minutes. Next the manager Alexis Montero sat down and told me that they could not sell the car for the price we had set. He offered some lame excuse, offered no apology for wasting 2 hours of my time. BAIT AND SWITCH /BEWARE OF THIS DEALERSHIP. It brings back the old joke // How do you know when a car salesman is lying? When he moves his lips! More

WE PURCHASED A 2012 SORENTO FROM JACK DANIELS KIA AND I MUST SAY IT WAS FOR THE MOST PART A VERY PLEASANT EXPERIENCE.OUR SALES REP AREG WAS COURTEOUS,AND HELPFUL,AND WE WERE VERY HAPPY WITH THE PRICE.I WOU MUST SAY IT WAS FOR THE MOST PART A VERY PLEASANT EXPERIENCE.OUR SALES REP AREG WAS COURTEOUS,AND HELPFUL,AND WE WERE VERY HAPPY WITH THE PRICE.I WOULD RECOMMEND THIS DEALERSHIP TO FRIENDS AND FAMILY. More

AREG, THE SALESMAN, WAS VERY HONORABLE. THE COST FOR MY KIA 2011 SUV WAS VERY GOOD, PROBABLY BECAUSE IT WAS A 2011 SHOWROOM TEST MODEL. THE ONLY NEGATIVE WAS THE TRADE IN VALUE FOR MY INFINITI G35, GIVE KIA 2011 SUV WAS VERY GOOD, PROBABLY BECAUSE IT WAS A 2011 SHOWROOM TEST MODEL. THE ONLY NEGATIVE WAS THE TRADE IN VALUE FOR MY INFINITI G35, GIVEN BY THE MANAGER WAS WAY BELOW MARKET VALUE. More

I have had many bad experiences with dealers in the past and this purchase was as pleasant as could be. I was able to get a price I felt was fair with very little haggling and waiting for the sales rep to and this purchase was as pleasant as could be. I was able to get a price I felt was fair with very little haggling and waiting for the sales rep to walk back and forth to the sales manager behind the curtain. Areg, my sales associate, was able to find the car I wanted, as specified, within a week. The car even had some extras I didn't ask for, a roof rack, cargo net and trunk liner, included without increasing the negotiated price. The finance part of the transaction was painless, with none of those dreaded surprise monthly fee increases I've come accustomed to. Overall a very good experience for a very large purchase. More

We were very impressed with Areg. He took a great deal of time with us, over several visits, discussing the car and what we could expect. And, most important, he listened to what we were looking for, rather time with us, over several visits, discussing the car and what we could expect. And, most important, he listened to what we were looking for, rather than trying to sell us what he wanted us to have. He also had a most pleasant manner: low key, yet knowledgeable. He made the decision to buy a Kia easy, and the paperwork effortless. He was the exact opposite of what one thinks of when one thinks 'car salesman' -- yet, he made the sale! He also called us a few days later, to see how we liked the car: Very appreciated. If Areg is an example of the employees of JackDaniels Kia, we should be in good hands. More

A dealership is only as good as the people it employs. That's why I didn't purchase my new car at the Kia dealership located closest to my home. Instead, I went to Jack Daniels Kia in Fair Lawn. My That's why I didn't purchase my new car at the Kia dealership located closest to my home. Instead, I went to Jack Daniels Kia in Fair Lawn. My salesperson, Cristhian, was respectful and professional throughout our negotiation process. I appreciated the demeanor of his manager, Marco, who was a gentleman. I was very impressed by Areg, a Sales Specialist, who enthusiastically assisted me in the absence of my salesperson on the day I received my new vehicle. Before I left, Areg sat with me in my car and explained all of my car’s features. Barbara, the dealership’s Business Manager, carefully explained options available to me, and took the time necessary to ensure that I saw these options on a personalized in-house tour. At this dealership, every employee I encountered made me feel welcomed. While there, I observed cooperative employees who shared information and helped one another. Being in this positive environment with friendly, accommodating personnel made my buying experience very enjoyable. Based on my own experience, I am pleased to highly recommend Jack Daniels Kia. More

The people working for this dealership have no respect for anyone. They don't call back for anything. We bought 2 kias in 1 day and it took us 6 1/2hours. I have bought cars before and no other dealership for anyone. They don't call back for anything. We bought 2 kias in 1 day and it took us 6 1/2hours. I have bought cars before and no other dealership made me wait as much. Then the following week we had to go back because they forgot to have us sign certain papers and if we didnt go back the same day they threatened to take our cars away. We spent another 3 hours at the dealership. The following week we went back to have remote starters installed in both of our cars and the same day they promised us to do an oil change for our sorrento and also take a look at the rim of our brand new Optima which they sold us with a damaged rim. When we returned to pick up our cars later on that evening Areg was no where to be found and the other employees informed me that they were not aware of the oil change or the problem with the rim. Areg never called back to apologize. I was forced to come back to the dealership the next week for the rim which they told me they cant help me I should make an appointment with the service center. I went to the service center where I was informed that it was not a manufactorers issue so I wasnt eligible for a rim change and that it was the jack daniels fairlawn dealerships fault. The people there probably scratched up the rim and tried to spray paint it. I once again returned to the dealership where I was told that in a few weeks or months or more someone will contact me to fix it. I demanded a new rim because I paid for a new car and asked to speak to the manager. Alexis Montero the manager was chewing gum in my face the whole time didnt even ask how he can help me instead said what do you want. We are doing you a favor by fixing your rim its your fault you should have checked your rims before purchasing your car its not my problem and both Areg and Alexis told me they dont want to deal with me and I should leave the dealership. I have never dealt with such rude people. Never go there unless you want to be yelled at. I am so dissapointed. Never shopping from them again. More

these people were upfront with all the customers i saw in these people were upfront with all the customers i saw in there facility. they would talk to you like they've known you your whole life. they were ve these people were upfront with all the customers i saw in there facility. they would talk to you like they've known you your whole life. they were very through with everything. they showed you everything about the car from top to bottom. they were just very profesionalin everything they. I WOULD HIGHLY RECOMMEND THEM TO ANYONE WHO NEEDS A NEW OR USED CAR. THANK YOU FOR BEING #1 IN MY BOOK. More

Last email i sent: Hi Carolyn, I was assured by you Last email i sent: Hi Carolyn, I was assured by you that car rental for which I was erroneously charged would be credited, but it has not... It Last email i sent: Hi Carolyn, I was assured by you that car rental for which I was erroneously charged would be credited, but it has not... It has been about 2 months since I brought my Kia in for service and initially notified you of the problem at the beginning of this year. I have tried to reach you by phone and email numerous times and none of my messages have been returned. My Kia is due for it's next service, however, I will not be returning to Jack Daniels. A disappointed, former customer, XXX On Tue, Jan 25, 2011 at 10:32 AM, XXX wrote: Hi Carolyn, I still haven't received a credit for the car rental. Can you please look into it and send me an update? Thanks, XXX ---------- Forwarded message ---------- From: XXX Date: Fri, Jan 14, 2011 at 11:26 AM Subject: Fwd: Thanks for Your Service Visit at Jack Daniels Kia To: ccapozzalo@jackdanielsmotors.com Hi Carolyn, I am following up on my call last week. I was charged $120.93 by Enterprise for a car rental during a service visit. Enterprise (Fairview, NJ office) charged me because they were unable to get a RO/PO# from Jack Daniels Kia. Have you been able to resolve this? I haven't seen a credit on my American Express thus far. Please update me on the status of this. Thanks, XXX ---------- Forwarded message ---------- From: Jack Daniels Kia <pmartin@jackdanielsmotors.com> Date: Sat, Dec 25, 2010 at 11:18 AM Subject: Thanks for Your Service Visit at Jack Daniels Kia To: XXX@gmail.com To view this email as a web page, go here. Dear XXX, On behalf of everyone at Jack Daniels Kia, I just wanted to say "thanks" for your recent visit to our service department. We truly appreciate your business and want to make sure your visit went well and the service performed met your expectations. Our goal is to create extremely satisfied customers, so if you should have any questions regarding your visit, the service performed or the manufacturer recommended service schedule please don't hesitate to call me directly at 877-398-1953. Thank you again. Pedro Martin Service Manager Jack Daniels Kia 16-01 McBride Ave Fair Lawn NJ, 07410 Unsubscribe This email was sent to: XXX@GMAIL.COM This email was sent by: Jack Daniels Kia 16-01 McBride Ave Fair Lawn, NJ 07410 More