Jack Daniels Kia

Just over a month ago, I purchased a pre-owned Audi A4 from the Kia lot. Since then, I have been to the service center 4 times. Twice my brake lights went out, and now my oxygen sensor needs replacing (al from the Kia lot. Since then, I have been to the service center 4 times. Twice my brake lights went out, and now my oxygen sensor needs replacing (almost $700) and apparently my tires are rotted, and get this, put on backwards! (I've since learned tires are "put on backwards" to hide signs of rot." The dealer (Mike Navarro) assured me that all cars sold at Jack Daniels go through a rigorous inspection at your service center and that a company with such a long reputation for quality service would never put a bad car on the road. I find that hard to believe, given that apparently the service center did something as negligent as putting a set of tires on backwards (or at least never noticed it until it cost me $1000). The worst part, though, is that every time I call, the buck gets passed to someone else and every time I show up, I am given an attitude as if I am the one being difficult. The subpar customer service is just the insult to the injury of the bad car I was sold. I won't be recommending anyone to purchase a car through your dealership. Lastly, don't deal with Mike Navarro. He's your stereotypical used car dealer. Tells you he'll call you back, never does. Tells you he'll find the right person for you, just transfers your call to the customer service desk. He just wants to make a sale, but he doesn't even know his stuff. He was trying to tell me the whole time that the only difference between the 2008 A4 and the new A4 are the lights. I knew he didnt know what he was talking about, but I researched and wanted this car, so I took it with a grain of salt. Bad idea, because he lied about everything else too. More

I would like to thank Charles Moltane, from Jack Daniels Kia, for all his help in purchasing our Kia. He took the time to help us find the Kia that fit our needs. Charles went above and beyond to make su Kia, for all his help in purchasing our Kia. He took the time to help us find the Kia that fit our needs. Charles went above and beyond to make sure we were satisfied. He even delivered the license plates and installed them! This kind of customer service and friendliness is outstanding! We are extremely pleased with our Kia! I would highly recommend Jack Daniels Kia in Fair Lawn, NJ. More

I want to start out by saying before I went to Jack Daniels Kia I did a lot of research and went to many dealerships, and dealt with pushy arrogant sales men which is why I was very hesitant on leasing Daniels Kia I did a lot of research and went to many dealerships, and dealt with pushy arrogant sales men which is why I was very hesitant on leasing a vehicle. I was recommend to go to Jack Daniels Kia and I am very happy I did. I had the absolute pleasure of dealing with Garret Schwid. Garret wasn't your "typical" salesman he made me feel so comfortable and went above and beyond to help me even when I was being extreamly difficult, he still was calm and patent with me and made me feel very comfortable during the whole experience, from dealing with the insurance company to going over paper work. As long as Garrett sells cars I will ALWAYS go to him. He is the BEST and a great asset to Jack Daniels, they are luck to have him. If anyone is going to be purchasing/leasing a vehicle from them YOU MUST see Garret for exceptional service. More

Luv was very helpful and courteous. I am happy with my Optima good price, great gas mileage. Luv is always helpful, even after the sale was final she would call and make sure everything is going okay wit Optima good price, great gas mileage. Luv is always helpful, even after the sale was final she would call and make sure everything is going okay with the car. More

Don was outstanding, easiest auto purchase I have ever made, Barbara in the Business Manager was the best, Both took as must time needed, I would recommend them to anyone made, Barbara in the Business Manager was the best, Both took as must time needed, I would recommend them to anyone More

I recently went with my wife to Jack Daniels Kia to explore and potentially buy a Kia Rio. As I was exploring, the salesman Charles Moltane came and introduced himself. My previous experience with sale explore and potentially buy a Kia Rio. As I was exploring, the salesman Charles Moltane came and introduced himself. My previous experience with sales people is not very pleasant because sales people often are very pushy and they do not pay much attention to the customer’s needs and opinion, although, they do try to flatter people by agreeing with them. Mr. Moltane treated us very differently as compared to the usual sales people. He spent over two hours with us to show us different models because they did not have the exact model that I was interested in. Mr. Moltane provided us with the necessary information and options for the available models and I was satisfied with the model that they had in the inventory because it had everything that I needed and also it saved me a few thousands dollars. Making a deal with the dealer is always difficult and tricky process because they always try to get you from every corner that they can find open. Well, Mr. Moltane helped to make the dealing process simple and smoother without any pressure. I have noticed in the past that most sales people do not talk or show much interest after making the deal because I think they are just interested in getting their commission. Once that part is done, they don’t even look at the customer. Well, my experience with Mr. Moltane became even better because he hand-delivered the registration to my home. Overall, my experience with Jack Daniels Kia has been great and Mr. Moltane surely exceeded my expectations. More

Excellent service and the great pleasure to work with the best sales person Luv Terry. She is very professional, helpful, nice, and friendly. She was very patience, and explaining every single detail to me w best sales person Luv Terry. She is very professional, helpful, nice, and friendly. She was very patience, and explaining every single detail to me which help me a lot since it was my first time financing a car. I'm really happy how everything workout and I would strongly recommend her to friends and family. If you need a car you should visit Luv Terry at Jack Daniels KIA I promise she would take care of you. More

I had a Kia Sportage as a rental while my car was in the shop & liked it so much, I went & got one a week later. I got a good trade in price for my old car & walked out paying way less than the amount of ca shop & liked it so much, I went & got one a week later. I got a good trade in price for my old car & walked out paying way less than the amount of car I got. I did opt for a used car with only 8K miles vs. new which saved me quite a bit to begin with but my research also showed that I payed less than the typical market value for the certified pre-owned I got. Tigran (aka "Tiko") was professional while also personal. He's not one of those robotic this is your price, this is your car salesmen by any means. If you're in the market for a car, call & ask for Tiko. More

When I went to the dealer, I found very professional, very friendly and helped me make a good decision to buy the car I was looking for very friendly and helped me make a good decision to buy the car I was looking for More

Luv was very helpful & if she didn't know the answer, she would find out the answer right away for us. She is an excellent Sales Associate. She showed us where the Service Center was & came with answer, she would find out the answer right away for us. She is an excellent Sales Associate. She showed us where the Service Center was & came with us to set up our 45 day inspection. I would definately recommend her to all my friends who are in the process of purchasing a new or used car. More