Upper Saddle River Audi - Service Center

Jorge Reinoso was my service representative I felt Jorge was knowledgeable, was truly interested in the problem I was experiencing with my automobile. Took some remedial action to see if the pr I felt Jorge was knowledgeable, was truly interested in the problem I was experiencing with my automobile. Took some remedial action to see if the problem could be resolved without having to leave it for service and incur a service charge. Followed through on all his promises to keep me informed as to what was wrong and any associated cost. the final cost was exactly what Jorge said it was going to be. I will ask for him every time I bring my vehicle in for service. I give him a very high rating ! More

Superb Service and a Professional Staff I recently switched the service of my 2017 Audi TT from my original dealer to Jack Daniels USR. My car was picked up, serviced, and returned on the sa I recently switched the service of my 2017 Audi TT from my original dealer to Jack Daniels USR. My car was picked up, serviced, and returned on the same day. The staff, especially Tal Vander and Samantha Loganchuk, were professional, friendly, and competent. As an Audi driver for 20 years, I would recommend this dealership highly. More

Above and Beyond Frank went above and beyond his job to help me repair scratches to the hood of my brand new Audi Q7 that happened just 7 days after I bought the car. Frank went above and beyond his job to help me repair scratches to the hood of my brand new Audi Q7 that happened just 7 days after I bought the car. He was empathetic and found a solution that was cost effective and fast to help me More

Terrible Experience, Horrible Customer Service! I dropped my 2012 A4 off on Tuesday morning after my check engine light came on. It appeared that the cylinder head was damaged which in my opinion s I dropped my 2012 A4 off on Tuesday morning after my check engine light came on. It appeared that the cylinder head was damaged which in my opinion should not have happened to a car with less than 70,000 miles. I wanted Audi to help with the repair cost, as this was a very costly repair. I did not here from my service adviser until Thursday at which time I was asked to verify my service records. I immediately did so. Then I did not hear back from them until the next Monday, an entire week, when I called them and asked what was going on with my car. I was left with no loaner this entire time. Finally another service adviser called me back. Her name was Blanca. She told me that my original service adviser was no longer with their team. She again asked me for the service records that I previously sent. I sent them again. She later called me and asked for the service records for the car before I owned it. I bought the car from another Audi Dealer as a used car. I did not have them. She told me I would have to contact the dealer I bought the car from. At the time I did not know that she could have simply done a car fax report that would have shown her any service that was done. The other dealer provided me with that report, which showed that many of the services had been done at various Jack Daniels service department locations and was originally delivered from Jack Daniels. I sent this to Blanca that day. Finally Tuesday she called me and told me that they would not even consider asking their Audi rep to help with the cost of this repair because my husband changed the oil and filter. I live 30 miles from the nearest Audi service department. It is quite inconvenient to bring my car for a simple oil change. At that point I had the car towed to Audi Newton, 64 miles away, where they did bring my problem to the same Audi Rep who did agree to pay for all the parts to repair my car. They were unwilling to try to help me. I will never bring my car there for repair, nor will I ever buy a car there. More

Excellent sales and service experiences I have now bought 2 cars from Maria at JD Audi. I can't see myself driving anything else. I grew up on Audi's so naturally when my husband finished hi I have now bought 2 cars from Maria at JD Audi. I can't see myself driving anything else. I grew up on Audi's so naturally when my husband finished his residency he bought me a Q5. We later upgraded to the Q7 TDI. My car has been in for it's typical service and some detailing in between. I tend to gravitate to Michael Kenny at service. He is always so kind and helpful. Also Blanca is always friendly as well, although I have never had her as my service rep personally. Also I was excited to receive a detailing special for $139.95 in my email right after I dropped my car off for detailing. I am trying to save some money right now as we are in the process of building a new house. More

Attempted Theft by Deception This dealership attempted theft by deception. I have an older, low mileage A4 with a low fuel pressure problem (CEL P0089 and a pending CEL P2293). O This dealership attempted theft by deception. I have an older, low mileage A4 with a low fuel pressure problem (CEL P0089 and a pending CEL P2293). Often this problem is related to a "Cam Follower" between the fuel pump and intake camshaft. Audi first addressed this problem with a TSB (technical service bulletin) and then later with and extended part warranty for 10yrs or 100,000 miles. After bringing in my car for inspection I was told that the Cam Follower failed with a hole in it, and the fuel pump was scoring the camshaft. The service representative said that I would probably need a new engine! So having hearing the bad news I decided to pick up the car without having any work done, and I asked for a repair estimate in writing. I brought the car home, and since I am an experienced mechanic I decided to take a look at the problem for myself. Guess what I found? There was no damage to the fuel pump, there was no damage to the cam follower, and there was no damage to the intake cam. The entire diagnosis was falsified, and this dealership tried to "take me" for several thousand dollars worth of repairs. If you are paying for the repair work (not covered under warranty), do not trust this dealership. I caught them red handed in a big lie. I have their repair estimate and pictures taken on the same day to prove it. More

Love this service department! I always have such a great experience with the service department at Jack Daniels. I brought my 2012 Audi a4 in for service this morning and was nervo I always have such a great experience with the service department at Jack Daniels. I brought my 2012 Audi a4 in for service this morning and was nervous that it would be in service for a while, but they assured me it would be as quick as possible. I was in a rush and on my way to work, and the entire process of checking in my car and getting my loaner took barely 5 minutes, it was perfect. Then, they called me before I even got out of work to let me know that my car was done! They cleaned my car and left it looking perfect for me. Everyone I dealt with was extremely helpful and courteous, and made my early morning a little nicer. Sal and Mike are amazing people and truly care about their customers; it was a pleasure to work with them. My loaner car was beautiful and it convinced me to get another Audi when I'm ready for a new car! Thanks guys! More

Great service I am on my fifth Audi and have had only positive experiences, Most recent issue is warranty oil consumption work on my Q5 and the service dept. has b I am on my fifth Audi and have had only positive experiences, Most recent issue is warranty oil consumption work on my Q5 and the service dept. has been most cooperative. From Amanda who answers phone , to Michael Kenney service consultant , to dept. manager Pedro Martin , our family has been most satisfied with service and work performed with a smile. Thanks to all. Peter S. More

Great Service when i brought my Q5 into service after dealing with prior service manger who i really liked, i was a bit apprehensive about new manager. Well i have when i brought my Q5 into service after dealing with prior service manger who i really liked, i was a bit apprehensive about new manager. Well i have to admit even with some headaches early on this issue, Pedro did a very good job. I was given an Audi A8 which i really liked as a loaner. This dealership in general has been very nice to me in their services, and even though i may not always seem appreciative, its because i am a stickler to detail. And this last service was the best yet. More

Just when I thought Jack Daniels redeemed itself So my five week old Q7 couldn't remove the snow and ice properly during a recent storm. I had to keep pulling over to wipe the windshield down so I co So my five week old Q7 couldn't remove the snow and ice properly during a recent storm. I had to keep pulling over to wipe the windshield down so I could see. Upon inspection of the blades, I noticed the wipers were mangled due to heavy ice accumulation. Surprising because I had the front defroster on the whole day I was driving the vehicle. This morning, I went to service and spoke with Dan Grifin and he quickly dismissed me by telling me that wipers weren't covered under warranty. He took a look at the blades and said "yep, these are not going to wipe properly. Sorry". I could understand if this was a five month-old vehicle, but five weeks? Come on. He told me to go to parts and buy new blades for $80. Since my hands were tied, I had no other options but to buy them. So this is it for Jack Daniels. I cannot deal with the incompetence and attitudes of these guys. I'm disputing the charge on my Amex and will find another Audi dealer to work with. Pathetic. Oh, I also emailed Dan a few weeks ago for door trim piece that wasn't properly repaired and he never responded. I don't think this kid cares about his job and his customers. More