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Upper Saddle River Audi - Service Center

Upper Saddle River, NJ

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42 Reviews

42 Reviews of Upper Saddle River Audi - Service Center

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March 02, 2020

Excellent service and quick and timely. I liked the updates as to how it went and the new web status page. Drop off and pick up was easy. More

by dspiker
Recommend Dealer
Yes
Employees Worked With
Kathy Alvarez, Salvator Apice
Mar 06, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for the wonderful review. Lots of luck!!

February 22, 2020

Perfect Edwin Helped me with pretty much everything I needed to be satirized. Asked me questions and answers for everything! Got me in for some work that was More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin
Feb 27, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for sharing your feedback. Lots of luck!!

February 10, 2020

Service was done accurately and quickly. Sammy Aliotta my service adviisor did a wonderful job keeping me updated throughout the process. Very satisfied with my last service experience. More

by jakuczik
Recommend Dealer
Yes
Employees Worked With
Sammy Aliotta
Feb 14, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for the wonderful review. Lots of luck!!

January 27, 2020

Amazing service. Drove in on a flat tire.... no appointment. One hour later, I was on my way. Thank you Charlie Mejia and Jack Daniels Audi Upper Saddle River!!!!! More

by Audi A4
Recommend Dealer
Yes
Employees Worked With
Charlie Mejia
Jan 27, 2020 -

Jack Daniels Audi of Upper Saddle River responded

We are so glad that our team could take care of your flat tire and get you back on the road safely. Thank you so much for rating us five stars!

January 23, 2020

Phones always answered promptly. I’ve asked for last minute accommodations and always accommodated with a smile! Samantha makes sure everything gets taken care of- even the things I forget to ask about! More

by plati.stephanie
Recommend Dealer
Yes
Employees Worked With
Samantha A.
Jan 24, 2020 -

Jack Daniels Audi of Upper Saddle River responded

What a wonderful review! Five-star service is our goal and we are so glad this has come through during your experiences working with our team at Jack Daniels Audi of Upper Saddle River. Thank you very much for your repeat business!

January 16, 2020

Excellent service—following an accident they made everything easy and comfortable. Really a refreshing relief from service departments that make you feel like they don’t owe you anything. More

by Lisa
Recommend Dealer
Yes
Employees Worked With
Keif Edwin Sami , Rudy Yagudayev
Jan 17, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for sharing your feedback. Glad the team took wonderful care of you!

January 11, 2020

Everyone was friendly and very helpful..! All our questions were answered and the delivery went smoothly. Price was right and the car was spotless when presented. More

by nstrohmeyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dr. Fox, Adam Adamov, Ava Park
Jan 13, 2020 -

Jack Daniels Audi of Upper Saddle River responded

We can't ask for better feedback than this! Thank you so much for taking time to commend our team. We wish you safe driving. - Jack Daniels Audi of Upper Saddle River team

December 20, 2019

So far I am not impressed. Sales department outstanding 5 Great service and the sales department outstanding!!! I will recommend jack Daniels Audi to all my friends. See Mr Colon great sales associate. A+ A More

by Feliceeg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Loganchuk, Carlos Colon
Dec 23, 2019 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for the five stars! We are so proud that we provided the outstanding service we strive for here at Jack Daniels Audi of Upper Saddle River. We will surely share your kind words with Carlos!

December 14, 2019

Great service from day 1. Derek and team made leasing a new car easy. Would 100% recommend to any new car owners/leaders. Outstanding service throughout. More

by Marmindy
Recommend Dealer
Yes
Employees Worked With
Adam Adamov, Derek Hopson
Dec 16, 2019 -

Jack Daniels Audi of Upper Saddle River responded

Thank you so much for recommending us! We are overjoyed to hear that Derek made it easy for you to get into your new lease. Safe driving from all of us at Jack Daniels Audi of Upper Saddle River!

December 13, 2019

2nd time my Audi was brought in for a no heat problem. Problem not taken care of. Need a 3rd visit not happy with outcome More

by cbarnes74
Recommend Dealer
No
Employees Worked With
Samantha
Dec 30, 2019 -

Jack Daniels Audi of Upper Saddle River responded

I'm so sorry that you've had to make multiple visits. We tried to diagnose the concern a couple of times and unfortunately we not able to. I'd like to resolve this for you try to duplicate the problem by doing a cold start. We will reach out to you soon but feel free to call me as well. Thank you, Kief Ridley - Service Manager - 201-252-1500 x1530

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