Jack Daniels Audi of Upper Saddle River

Recently bought a "Certified Preowned " CPO, car. After the first day, I felt a vibration in the steering. I had to go back to the dealership and found out that 3 of the rims were bent. A mouldi car. After the first day, I felt a vibration in the steering. I had to go back to the dealership and found out that 3 of the rims were bent. A moulding in the trunk was broken, and during the service call, they just put black tape on it instead of replaceing it. (very shoddy work) This occured before the first payment. The CPO process is 3 pages long and I was told the car was "perfect" . This dealership most likely did not even complete this certification, but simply checked the boxes and send in the paperwork to Audi to "Certify" the car. Very poor showing for the dealership and Audi. I would NOT reccoment this dealership to anyone. More

I would not recommend doing any business with this dealership. They effectively tried to blackmail me into doing business with them after lowballing me on my car trade-in value. I originally went to dealership. They effectively tried to blackmail me into doing business with them after lowballing me on my car trade-in value. I originally went to another Audi dealer to purchase a new 2012 S5 and wanted a very specific color combination. However, given that it is nearing the model year end, Audi was not taking anymore special orders and my choices would be limited to only what dealerships had in stock. The Audi dealer I originally went to located the model I wanted at Jack Daniels Upper Saddle River and it was basically the only one left. They were working to swap cars with Jack Daniels to get me the car but the process was taking long and I was anxious to get the car. So I told the Audi dealer that maybe I should just go directly to Jack Daniels and even though the Audi dealer would be losing my business, they were supportive and understood that I needed to do what's best for myself (good business practices). I then called Jack Daniels and spoke to Ernest Gomez and told him, very candidly, the situation and outlined the deal the other Audi dealer had offered me (effectively $1K off MSRP on the car and $23K for my trade in value) and expressed that if they can give me the same exact deal on the car, that I would come in within a few days and purchase the car. I had given them honest information on my trade in car over the phone (year, model, mileage, the fact that a carfax would come up on it because it was in a minor accident where I was rear-ended and all that was done was replacement of the rear bumper and muffler) but that every dealer I went to (Audi, BMW, Lexus, Land Rover) all offered me at least $23K and that I would not do any deal for less than that value. Ernest agreed to the deal, contingent on them inspecting the car onsight and I left a deposit. I subsequently drove an hour and a half to the dealer, sat there for an hour waiting for them to inspect my car and make some calls only to have them come back and tell me that my car is worth $18K because of the carfax (something they should've known when i told them that there would be a carfax on it over the phone so I wouldn't have to waste my day going there) but that they could push the value up to $20K to make the sale, something they thought was very generous even though every other dealer I visited confirmed $23K. As a result, I told them I couldn't do it and we parted ways. I then went back to the original Audi dealer, told them how I was lowballed which they agreed and actually thought it was a bit offensive to quote the car (a 2008 335xi with 35K miles) at $18K. I asked the original Audi dealer if they could still try to see if they could get me the same car from Jack Daniels and they said they would try. After attempting to do what I asked them to do for a few days, I get a call from Ernest Gomez that I ignored. He left me a voicemail that basically said that he believes the other Audi dealer is still trying to get the car from them but that they will not release it to them and suggests that if I want the car, I go back to Jack Daniels to work something out. So instead of supporting their dealer network and giving a potential new Audi customer what they are looking for, they are saying you either come back to us or else you're not going to get the car at all...seems pretty spiteful when you think about the fact that I offered them the business but they turned it away. Can you blame me for going back to the other dealer when I'm getting significantly more value for my trade-in? At the end of the day, I decided that there was no circumstance where I would want to do business with Jack Daniels when they portray such poor business ethics and sense. I ended up buying another model of the S5 with a higher price and more options from the original Audi dealer instead. I would rather have to pay a few thousand more for a car than have to do business the wrong way with the wrong people. In conclusion, you should definitely look around before settling on doing any type of business with Jack Daniels since they were the most egregious on the trade in value, have questionable business ethics and clearly show that they are only looking out for themselves and not the customers' best interests. More

Chris Bultman sold my wife a new A5. He was thoroughly knowlegeable about the cars , very friendly and overall a great guy to work with. Chris is the type of person that wants to build a long term relatio knowlegeable about the cars , very friendly and overall a great guy to work with. Chris is the type of person that wants to build a long term relationship with his customers and goes out of his way to make sure you have a good car buying experience. When you're ready to move up to an Audi, see Chris Bultman at JD Audi of USR. You'll be glad you did! More

Theres a sales person called Ernest. Made me wait for an hour for a test drive even though I came within appointment. I complained to his boss. His reply: its a busy day. Hey I am a busy person too! hour for a test drive even though I came within appointment. I complained to his boss. His reply: its a busy day. Hey I am a busy person too! More

Purchased a preowned Audi. Salesperson was in a hurry to "spot" deliver car, so vehicle was not cleaned or prepared. Later found damage from a repaint on the bumper. Someone who painted the bump "spot" deliver car, so vehicle was not cleaned or prepared. Later found damage from a repaint on the bumper. Someone who painted the bumper used their fingers to test the wet paint. Dealer denied knowledge of this. The dealer eventually did pay for the repaint. Dealer could not obtain title before my temp expired. Salesperson said they would give me a letter to show police if stopped. Did he think I was born yesterday? F and I person tried to sell me extras I did not want. When I refused to buy them she told me they were already in the car. I said I would then purchase a different car as I did not want "window etching" for hundreds of dollars. She told me it was in all their cars. They even tried to pass it by me by preprinting it on the invoice. When I refused, she got nasty. The only person really helpful was a manager named Mike who went the extra mile to make sure I got my registration in time for a business trip. My compliments to Mike. I am now going to have the vin number checked to confirm that all recalls were done as the salesperson did not seem knowledgeable about this. SORRY, BUT THIS REVIEW REALLY APPLIES TO JACK DANIELS OF UPPER SADDLE RIVER. More

Recently I purchased a new Q5 3.2 from Leslie and I must admit it was the best buying experience I've had to date with any salesperson or dealership I've ever dealt with in the past! Not only was she very admit it was the best buying experience I've had to date with any salesperson or dealership I've ever dealt with in the past! Not only was she very pleasant to deal with, but was also very knowledgeable in assiting me with learning all the details of the vehicle (Since this was my first Audi purchase, but certainly not my last). Over the weekend my son got the opportunity to drive the Q5 and fell in love with it, so I have decided that for his first vehicle I will purchase him a Pre-Owned Audi and will make sure his experience was as wonderful as mine and send him directly to Leslie! I am also planning on making sure my other family members and friends are aware of what a great experience I underwent and will make sure I steer them directly to Jack Daniels Audi USR and have them seek out Leslie. Thanks again for all your help and follow up and I look forward to purchasing my next Audi from your Dealership. More

Leslie was very nice until we were in the process of buying the car. Although when we asked her about any car features or specifications she never knew the answer. She wasn't very knowledgeable about th buying the car. Although when we asked her about any car features or specifications she never knew the answer. She wasn't very knowledgeable about the cars they had for sale. After we bought the car (certified) we noticed that there was some paint issues. We called/e-mailed Leslie but she never called us back. So we decided to stop by at the dealership one day. She was very surprised and acted busy. We talked to her manager, who didn't didn't even bother to get out of his office to look at the problem with the car. We were running around, but everybody ignored us. We had a very bad experience. We even call Audi to file a claim. Nice cars sold by wrong people. I would not recommend this dealership at all. More

I just wanted to thank Neils for being so helpful and caring when finding the perfect Audi for me. Audi Q5's are hard to find at all the other dealers I've been to, and I'm very happy Neils was able to f caring when finding the perfect Audi for me. Audi Q5's are hard to find at all the other dealers I've been to, and I'm very happy Neils was able to find me one in a color and trim that I love. Thank you very much Neils and Jack Daniels in making my year by finding me a new vehicle : ) More

Ernest is the man! He knows everything about Audi's and has a very good personality! It was very easy to work with him in picking out the right car for me. Based on how much I was willing to spend, I decid has a very good personality! It was very easy to work with him in picking out the right car for me. Based on how much I was willing to spend, I decided on a new Audi A5 with some pretty nice features in it. The whole staff at Jack Daniels was great! More

I had a great buying experience with Neils. I've never been treated so well from a salesman, let alone a car salesman! Got a very good deal on a 2010 Q5, and wife is very happy with it. Everytime an Audi been treated so well from a salesman, let alone a car salesman! Got a very good deal on a 2010 Q5, and wife is very happy with it. Everytime an Audi commercial comes on the television my kids get excited and tell me that it's our car! Great brand, great salesman, and great dealership Jack Daniels! More