Jack Daniels Audi Paramus - Service Center

Technical help from Arthur I have needed to call Arthur a couple of times since the September . 2015 purchase of my newest Audi.i.e. Most recently To re- set tire pressure sett I have needed to call Arthur a couple of times since the September . 2015 purchase of my newest Audi.i.e. Most recently To re- set tire pressure setting after adding air. He is ALWAYS accessible, pleasant and helpful. Just great!!! More

Car displays Excellent service as always . Helped me with control panel which had two issues and that I could not figure out on my own on today February 18 Excellent service as always . Helped me with control panel which had two issues and that I could not figure out on my own on today February 18 More

Service on the phone with Arthur The other day Arthur from Florida helped me reset my Google connection which took a number of phone calls. He also reset my garage door opener. I can' The other day Arthur from Florida helped me reset my Google connection which took a number of phone calls. He also reset my garage door opener. I can't live without Arthur! I hope he comes back or Paramus. Dick B. More

Terrible Service Center Sales experience was okay but strongly recommend taking your vehicle elsewhere for service. Greg is extremely unprofessional and rude. Not only is the Sales experience was okay but strongly recommend taking your vehicle elsewhere for service. Greg is extremely unprofessional and rude. Not only is the service terrible, every time I've had to bring my car back to fix something else they messed up. They just care about your money, and as soon as there is a problem, neither your rep nor management will call you back to follow up. Do not expect anything from them. They DO NOT care about you. I will never recommend or purchase an Audi again because they have tainted the brand for me. More

Arthur Is Great! I purchased my Audi A5 in 2014. This rating is mainly for the electrical expert Arthur. He is really awesome! I updated my phone to a iPhone 6s and I I purchased my Audi A5 in 2014. This rating is mainly for the electrical expert Arthur. He is really awesome! I updated my phone to a iPhone 6s and I was having trouble with connecting my phone to the Audi infotainment system. I had saved Arthur's phone number in my phone from when I first purchased my car last year. I called him up to ask him questions about how to set up my phone so that it would play music. We were having difficulties completing it over the phone so he kindly offered for me to come by his house and he would fix the problem. Now I don't know about you but there are not many dealers that have people such as Arthur that will go out of their way to make sure that your product works and you are happy. He fixed my phone connection to my car in less then 15 minutes and even gave me additional tricks and pointers that my car can do. He really is awesome and I'm not just saying that! He made himself available to help me when he did not have to and I really appreciated it. Jack Daniels Audi of Paramus really hires people that will go out of their way to make sure that their customers are happy which means a lot. Thank you again Arthur for going the extra mile to help me! I would definitely recommend Jack Daniels Audi of Paramus to any one looking to be treated with respect and kindness. More

Great people Bought a car from Tal a while ago. Recently needed some help through service but was last second and they didn't have loaner available. The GM, Sol pe Bought a car from Tal a while ago. Recently needed some help through service but was last second and they didn't have loaner available. The GM, Sol personally gave me his demo truck while service is fixing my windshield. Over the top service here. Will recommend and buy from them for many more Audis. - J More

service seat repair While i didnt purchase from this dealer due to price on my trade, their service i was happy with. The first appointment to repair my sagging seat cus While i didnt purchase from this dealer due to price on my trade, their service i was happy with. The first appointment to repair my sagging seat cushion on 8/2/14 dealer spent entire day and was not installed correctly with seat separating from frame. I complained, then on Tuesday 8/5/14 they took it back and did good job. This dealer has always given me loaners and transportation, and George is pleasure to deal with. More

Had Oil leak Issue but Resolved The way you evaluate great customer service is not really when everything goes right. I believe when you have an issue and you may not be satisfied a The way you evaluate great customer service is not really when everything goes right. I believe when you have an issue and you may not be satisfied and the employees make sure they show they will fix the problem and care about you being a satisfied customer, that is great service!That is what the Service Manager Pedro did. I must mention the employee George Saunders who goes out of his way to make a customer feel valued and appreciated. His service is definitely exceeding the typical car dealership experience. thank you guys! More

The people here in Fair Lawn know how to treat a customer! So friendly and professional.Greg B and the staff made sure that all was perfect! I would highly recommend! customer! So friendly and professional.Greg B and the staff made sure that all was perfect! I would highly recommend! More