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Jack Daniels Audi Paramus - Service Center

Paramus, NJ

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52 Reviews

52 Reviews of Jack Daniels Audi Paramus - Service Center

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September 20, 2024

Bought a Q5e last December and q0 months later I am told that I needed 4 new tires for a cost of $1,500. That is 12,000 miles and I needed new tires already. I was told that this is a known problem with the More

by sbeckerman1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Picone
March 19, 2024

Since December, they had my etron for over two months! My car had a recall to fix a sunroof leak. They tried three separate times! Today they delivered my car back to me and it had a puddle of standing wa More

by NewRockCity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam is the name of what I was told is the service manager. They had the car three separate times and couldn’t fix it. Then they delivered it with standing water in an EV!!!!!, Jackie Yarleque
October 10, 2022

Dolly has a been an awesome partner. Not only worked with us as a no pressure sales person, but we had a doggie accident in the car 1 month after purchase and she was amazing in helping More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Yarleque, Dolly Costa
September 19, 2022

Extremely polite and helpful when it comes to buying the car. But the unprofessionalism shown by the staff when it came to doing the service was astonishing. They mocked BMW for having sub par customer serv More

by Omarsabrynyc
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jack service
August 09, 2022

Great service along with staff and a great vehicle is what makes up a great Experience. Jack Daniels family is truly Outstanding You are surrounded with people who want to be here and it shows Thank More

by Edward Young
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The staff you have here is over the top , Jackie Yarleque
Oct 01, 2022 -

Jack Daniels Audi Paramus responded

Thanks you for the 5 star review!

June 04, 2022

I decided to service my Audi at Jack Daniels recently and had a terrible experience that I wanted to share with others considering service here. What was a really positive experience with Adrien B. (he wad t More

by Jdj411
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adrien Bordon, Joe (Service Manager)
May 26, 2022

I had a problem that need a quick resolution because I was traveling for work. I called my own dealer and the best they could do was two weeks. My car was not drivable. I called Paramus at 6pm with a prob More

by marlene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohammad Ammar
March 16, 2021

Jeff Romano Service Writer at Jack Daniels Audi is the BEST. Am with Jack Daniels Audi over 12 years, Mr Romano is one of the reasons. Never a Problem scheduling, keeps you updated on the progress of your More

by Scott D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Romano
February 15, 2021

Candida Monsanto is friendly, professional and helpful. She clearly puts the customer first. Got things done and made me feel like an important customer while doing it. Thanks Candida!!! More

by bucksull
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Candida Monsanto
Feb 17, 2021 -

Jack Daniels Audi Paramus responded

Thank you so much Bucksull! We are so lucky to have Candida at our service department! JD Audi of Paramus

December 13, 2020

Candida Monsanto - the service advisor has helped me with my Audi TTRS ever since I purchased it, I take the vehicle to the track so I need it to be top notch and it always is thanks to her guidance. More

by Miguel Rosario
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Candida Monsanto
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